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Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX

Low sound volume on one of three TV sets connected

Here is the situation:

We have three TV sets and one computer on our U-Verse setup.
All three TVs are connected via coax from the diplexer,
through a 3-way splitter, to each of the 3 STBs in the
house.

One TV, in the living room, is fine. A second one is in my
bedroom. It has some volume problems, such as a crackling
noise in the audio stream on some channels, but I can live
with that as I am able to get good sound without having to
turn the volume up too much. It is the third TV, in the
studio, that has the sound problems. You can't hear it from
more than about 2-3 feet away unless the volume is turned way
up. It too has the crackling sound on some channels in the
audio.

I have spoken with one of AT&T's Tier 2 Support techs, a
man named Kirby, who said to swap out the STBs in the
bedroom and studio. That did not correct the audio problem.
I am also expecting a return call from another of their
Tier 2 techs, Derek, who spoke with my mother yesterday
after she called in the complaint.

Does this sound like the 3-way splitter is the culprit? The
wiring, BTW, is all brand new - our existing coax from Time
Warner wasn't used, and new drops were run to all the sets
and the 2-Wire Gateway.
--
"The trouble with computers, of course, is that they are very sophisticated idiots." - Doctor Who (from Robot)



ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse

1 edit

How is the offending STB connected from the STB to the TV? Is it using the Coax out to TV, and the TV is on Channel 3 to watch U-Verse?

Can the offending TV be hooked up another way? RCA cables to the TV perhaps? Or RCA cables to a VCR RCA in, and then Coax from the VCR out to the TV?



ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse

Another thing of note, though unrelated to your question here:

I just read your U-Verse review, and you mentioned the 1 HD stream limit.

AT&T has since rolled out the 2 HD/2 SD profile. If you want it, call into 800-ATT-2020, ask for U-Verse Sales, and then request the 2 HD profile to be pushed. After they push the profile, power cycle all your STBes, and then you should have 2 HD!



Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX
reply to Doctor Four

I just got back from Fry's after reading your reply, and
it appears as though a $4 pair of audio/video cables did
the trick. The sound volume is much improved.
--
"The trouble with computers, of course, is that they are very sophisticated idiots." - Doctor Who (from Robot)



ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9

Sounds good.

Is Fry's a nationwide chain? I love their store up my way in Downers Grove, IL. I know they have one down in Indy too, but I had no idea they were in Dallas. Must be bigger than I thought...



Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX
reply to Doctor Four

Now I have a bit of a dilemma here. In order to avoid the
problem with the bedroom set, I used the audio RCA inputs
and S-video to my TV, but that means I either have to
disconnect them when I want to watch a DVD, or get an RF
modulator (about $10-15) and an extra set of cables to hook
up the DVD player to the coax input.
--
"The trouble with computers, of course, is that they are very sophisticated idiots." - Doctor Who (from Robot)



ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse

You could also get a "system selector" -- basically a glorified A/V switch. Setting One would pass the U-Verse signal, and Setting 2 would pass the DVD signal. Some of the fancier ones have remote controls, but the basic ones are push-button switches. You should be able to find something like that at your local Fry's. They might be in the Video Game Department as opposed to the A/V-TV Department, as the equipment is very useful for gamers who have multiple systems and TVs with limited number of inputs.