I got suspended... in Telus http://www.dslreports.com/forum/r20688805 en Tue, 15 Dec 2009 06:30:28 EDT Tue, 15 Dec 2009 06:30:28 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20840127 anon :
said by CR123 See Profile :

said by DarkGaiaChaos :

ADSL2+ technology is dirt cheap (wasn't before).
Yes, but VDSL2 and FTTH isn't as dirt cheap.
I know, but I have mentioned long ago that the government needs to be involved if we were to get FTTH. I'm not that stupid. I'm okay with no FTTH in Canada, but not okay with the corps significantly overcharging us for the sake of keeping their shareholder buddies happy (confirmed by one of the TELUS corps guys). That makes these guys corporate thieves and they are breaking the law. The corps have in fact have become more powerful than the government!!! Isn't that sad?

The government and the corps here are so bad that giant companies like Apple and Google are attacking the Canadian ISPs for unlawful business practice.

I'm hoping that we will pick up more powerful allies soon. TELUS and the others will be devastated.]]> http://www.dslreports.com/forum/remark,20840127 Thu, 24 Jul 2008 07:04:05 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20833238 CR123 :
said by DarkGaiaChaos :

ADSL2+ technology is dirt cheap (wasn't before).
Yes, but VDSL2 and FTTH isn't as dirt cheap.]]> http://www.dslreports.com/forum/remark,20833238 Tue, 22 Jul 2008 19:58:35 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20832408 danf :
said by st7860 :
yes i've heard of those meters, but what would they use to feed the data back to home base? wireless ?


The BC Hydro ones will use the existing infrastructure (i.e. power lines.) They had some very interesting technology there to detect collisions and other weird stuff.

I dunno, maybe the water utilities could use something like Google's wireless. If you want a good laugh, have a read! :D]]> http://www.dslreports.com/forum/remark,20832408 Tue, 22 Jul 2008 17:27:47 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20830331 anon :
said by psydfx See Profile :

telus isn't losing money but like any technology business it needs to make a lot more money to maintain and continually upgrade infrastructure. lifespan on technology is only a few months.. that technology doesn't even pay for itself by the time it's obsolete these days.
ADSL2+ technology is dirt cheap (wasn't before).]]> http://www.dslreports.com/forum/remark,20830331 Tue, 22 Jul 2008 14:09:40 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20831175 st7860 : yes i've heard of those meters, but what would they use to feed the data back to home base? wireless ?]]> http://www.dslreports.com/forum/remark,20831175 Tue, 22 Jul 2008 13:57:44 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20831148 danf :
said by st7860 :
metering water is a nice idea but they'll probably have to pay $15/hr and up for people to read the meters every month.


I don't know about that. It is possible to have meters that report in to other devices. BC Hydro has been experimenting with one. Each meter on the grid will report to a central source, they've even set up a mesh system for redundancy... so if one meter goes down temporarily the others can pick up the load.

Eh, somewhat off-topic. I found this new "network" interesting though.]]> http://www.dslreports.com/forum/remark,20831148 Tue, 22 Jul 2008 13:49:39 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20822302 playboy2000 :
said by psydfx See Profile :

telus isn't losing money but like any technology business it needs to make a lot more money to maintain and continually upgrade infrastructure. lifespan on technology is only a few months.. that technology doesn't even pay for itself by the time it's obsolete these days.
Just because it's obsolete, doesn't mean telus ceases to continue installing it and supporting it. Take the DMS for example ;)]]> http://www.dslreports.com/forum/remark,20822302 Sun, 20 Jul 2008 21:20:38 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20822179 psydfx : telus isn't losing money but like any technology business it needs to make a lot more money to maintain and continually upgrade infrastructure. lifespan on technology is only a few months.. that technology doesn't even pay for itself by the time it's obsolete these days.
--
the opinions expressed herein are my own and do not represent my employer in any way]]> http://www.dslreports.com/forum/remark,20822179 Sun, 20 Jul 2008 20:52:18 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20822162 psydfx : newer meters use cellular internet connections for reporting. they're already in use for hydro and gas meters, so it eliminates the need the meter readers.

plus they only read once every two months and average the rest so i'm sure the cost of meter reading isnt that bad.

you do pay for your water with property taxes, it's just the average of all unmetered users. businesses are metered for water. you can request to be metered at your own home if you feel you use far less water than average i believe.

regardless, this is sort of off topic.
--
the opinions expressed herein are my own and do not represent my employer in any way]]> http://www.dslreports.com/forum/remark,20822162 Sun, 20 Jul 2008 20:49:03 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20822115 helphelp911 : Hi siberx4 and network, thanks for command.

to siberx4, i am confused, why road company need pay my gas and car maintenance? These are two different thing. I believe telus didn't pay for my computer electric fee and maintenance. Do telus pay you for your computer electric fee and maintenance?

but i can tell you one thing, there is no free lunch. Where does all the tax we pay go to? Government use all "our tax money" to build and maintain the city!! Does government "make" money? No. Major government income are from us!!

So yes, We pay for road maintenance too. We pay for water too.

i agree with you network, if "low cost monthly flat rate" can't cut it, change the model to pay per use. Stop playing those limit and sucking money from occasional internet users like my grandparent.

In fact, i don't believe telus is losing money here. Rules and terms are here to protect telus and ensure it to earn that certain money each months.]]> http://www.dslreports.com/forum/remark,20822115 Sun, 20 Jul 2008 20:38:34 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20821961 st7860 :
said by CR123 See Profile :

said by st7860 See Profile :

in Vancouver and Burnaby you don't pay for the amount of water you use.
...yet. But there is talk of implementing metering.
metering water is a nice idea but they'll probably have to pay $15/hr and up for people to read the meters every month.]]> http://www.dslreports.com/forum/remark,20821961 Sun, 20 Jul 2008 19:58:03 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20821956 CR123 :
said by st7860 See Profile :

in Vancouver and Burnaby you don't pay for the amount of water you use.
...yet. But there is talk of implementing metering.]]> http://www.dslreports.com/forum/remark,20821956 Sun, 20 Jul 2008 19:56:16 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20821905 st7860 :
said by netwerk See Profile :

Basically you pay for what you use like you do with power and water.
in Vancouver and Burnaby you don't pay for the amount of water you use.]]> http://www.dslreports.com/forum/remark,20821905 Sun, 20 Jul 2008 19:43:48 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20821575 netwerk : Sorry I'm a bit confused to what you are actually saying.

I'm thinking you are explaining if Telus advertises a certain speed then you should be able to saturate that connection 24/7 ?

Thats not how the networks were designed. No utility's network is designed like that either. Hydro, water, etc

I bet in the future because of increasing bandwidth demands you will find ISP switching to a pay per use basis. Basically you pay for what you use like you do with power and water. I think I read on google this will become the situation in the U.S. soon.

This type of usage model will good for those of us that use the net for the occasional movie download, songs etc but bad for the people that saturate their connection 24/7. But if you need to use your connection way more than the rest of us you should be paying more anyways.
--
"The views expressed by me are mine alone and do not necessarily reflect the views of my employer"]]> http://www.dslreports.com/forum/remark,20821575 Sun, 20 Jul 2008 18:35:06 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20821552 siberx4 : While your example does illustrate a point, helphelp911, it is far from complete - if, say, the same company who built the "roads" were also paying for your gas and maintenance (and you paid a monthly flat rate to drive) then would it still be reasonable for you to be allowed to drive 24/7 at full speed?

Telus does have some recurring costs for bandwidth, and these need to be covered - hence the monthly limits and overage charges for people who exceed normal usage patterns. Are the rates/limits reasonable for their costs? Well *there's* the million-dollar question ;)]]> http://www.dslreports.com/forum/remark,20821552 Sun, 20 Jul 2008 18:28:57 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20821295 helphelp911 :
said by smashy See Profile :

sillubugger:
because I dont care about other customers and intentionally abused the limits, I thought that was pretty obvious.

why not use your internet connection to the fullest? its like driving at 100km/h in a 60 zone... because its possible and unlikely you will get busted. Why dont we all get scooters that cant do more than the rated speed?

if everyone played within the limits, Telus would be selling highspeed with a 10GB cap still... which would be fine for like 95% of their customer base.

psydfx is correct that Telus, and most ISPs have options for non-residential lines... but I am not an idiot to pay like 10x the cost of a residential line for only 3-4x the service... not like I am doing something mission critical
Stop giving non-scene example to confuse us

1. "driving at 100km/h in a 60 zone"
Telus has limit, We all limit in 3mbps or 6mbps. How can we speeding? Moreover, d/ling in FULL speed will not cause LIVES.

2. if we drive 24/7 in the road, WE WON"T GET TICKETS!!
In canada, i am sure you can drive 24/7. You can get AS MUCH AS mileage u want for your cars.

Get the fact straight people, Telus advertise we can use the internet 24/7 and at the 3.0/6.0 speed. It didn't make sense if we "drive" a lot and get lots mileage. We have to park our cars in the parking lot and stop driving!!

If telus can't support the "mileage" we use for 24/7 at 3.0/6.0 speed, why it advertise that at the first place? It should advertise at 24/7 at 0.5mbps instead!!!!

Stop saying telus can't support that blah blah blah. I don't understand how telus works. I just know i pay telus for the "service - 24/7 at 3.0/6.0 speed" and i have right to claim that service!!

Imagine if you have limit mileage for your car. Is it make sense?]]> http://www.dslreports.com/forum/remark,20821295 Sun, 20 Jul 2008 17:19:23 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20739235 anon : Contract ends next year, but no matter where I use the computer, the telus.net keeps showing up when I am actually using an OC3 line. However, I am currently not paying for the TELUS line.

I mostly use my T3 line in downtown, which is FREE and I can download whatever I want in seconds.]]> http://www.dslreports.com/forum/remark,20739235 Thu, 03 Jul 2008 21:22:18 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20739232 CR123 : I do agree with you that excessive bandwidth charges are shady in the circumstances you provide. 3.0 customers should be treated the same as 6.0. So there's two options - scrap the whole thing, or start monitoring 2+ bandwidth. But do it across the board.
When TTV is added to the mix - well, you have a contract as a private citizen with a private company. The contract states the amount of *Internet* bandwidth you're entitled to, while there is not stipulation with TV-bound bandwidth. But if enforcement is across the board, I'm sure the TV bandwidth will be accounted for separately.]]> http://www.dslreports.com/forum/remark,20739232 Thu, 03 Jul 2008 21:21:41 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20739213 CR123 : Jeez, DGC enough with the off-the-cuff personal attacks, please. If you left those out, we could actually have a discussion here.

I'm all in favour of ADSL competition. Here's the state of the union for the west: there are two types of ADSL providers other than the ILEC. There's wholesale DSL providers (Teksavvy, for example) that 'rent' the ILEC's DSLAMS. Then there are companies that make an investment and co-locate their own DSLAMs in the central office. All they rent from the ILEC is copper. It's a big initial investment, but they are free to do so, and in the urban centres, they do. Then they are pretty much independent - although they do have to rely on the ILEC to the demarc for copper quality.

True competition for ADSL would only exist if a company strung it's own last-mile copper system. I don't think any company would do so without government help, and I think that the ILEC would kick and scream a bit, but the cable companies just rent space on the poles, so there is a precedent and the government would probably let it happen.

And I'd love to see that, but I think more companies would be interested investigating a FTTH network. I'd hope that the government could provide subsidies for such a system - hell, I'm kind of a pinko commie, so I wouldn't mind the gov't underwriting and running the whole thing.]]> http://www.dslreports.com/forum/remark,20739213 Thu, 03 Jul 2008 21:17:12 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20739208 anon : Users using both 3.0 Mbps and TTV service do not get penalized for overusage of bandwidth. They are by far the king of bandwidth hoggers, assuming they do lots of downloading.

And then, users using 6.0 Mbps also do not get penalized for overusage of bandwidth. They also use a lot of bandwidth.

Yet...users using only 3.0 Mbps get penalized for excessive bandwidth usage??? This makes no sense!!!

If I got a call from TELUS for excessive usage, I can file a valid complaint and this is sufficient enough to go to court (premise: although the contract states that everyone of equal status is entitled to a penalty should they break a contract such as excessive bandwidth usage per month, only the ones using 3.0 Mbps only gets penalized). ]]> http://www.dslreports.com/forum/remark,20739208 Thu, 03 Jul 2008 21:16:02 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20739147 netwerk : Hey DGC I thought you said your contract was up a few months ago?? Did you end up renewing? Cool]]> http://www.dslreports.com/forum/remark,20739147 Thu, 03 Jul 2008 21:00:15 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20739115 anon :
said by psydfx See Profile :

Why would they have to declare bankruptcy? Many businesses carry loans of millions of dollars. Your beloved Japan fibre businesses are so in debt that they won't be out of debt for at least an entire generation, likely longer. Maybe they should claim bankruptcy.

You're the brainwashed delusional one and you prove it every time you post on here. Take an economics course or at least read a book about it before you make yourself look even more foolish.
Regarding the fiber layout in Japan, the government pays for it, NOT BUSINESSES. That should be the way in the first place.

TELUS did borrow money from the bank, but that doesn't necessarily mean that they are in absolute debt. I'm 100% sure the amount owed to the bank is amortized. After a certain amount of years, if TELUS can't pay the amount on time, then they HAVE to declare bankruptcy after a certain period of time --- that I'm not too clear but you get the idea. However, that's not going to happen since I know TELUS is making more than enough money.

Anyway, it's so good to hear that people are starting to see TELUS' dark side and hopefully customers will lash you and your inferior co-workers for doing a mediocre job (even though it is not your fault).

said by CR123 See Profile :

DGC, you really need to look up the definition of 'monopoly'. The mere fact that Rogers is a competitor with TELUS in many markets suggests that TELUS is not a monopoly, and every market they've started TV service, they have competition.

Are they trying to make money? Yep. I'd really like to hear your perfect vision of how telecom/TV companies should operate in Canada.
Rogers is a cable company thereby NOT a true competitor against TELUS. There needs to be another worthy ADSL competitor. Unfortunately, TELUS and BELL have been very very reluctant on unbundling to other potential ADSL carriers. TekSavvy unfortunately has no control over the speeds, so that makes it unfair to TekSavvy. In other countries, there are at least three ADSL carriers competing against each other. One ultimate fate is at least one of them may end up shutting down their business, but that is the nature of fierce competition. New ADSL carriers emerge and behold...that is how Asia got to where they are today, with big help from the government of course.

Shaw is a monopoly (cable). So is TELUS (ADSL), as they are technically competing against themselves and no other. The federal government already have concluded that these guys are anti-competitive. They kind of hinted that the government may end up being involved...

Ideally, the government should be in charge. But I do not trust the government in Canada. They don't know jack about internet. Even a kid understands internet better than they do.

And for your information, ADSL is not available everywhere.]]> http://www.dslreports.com/forum/remark,20739115 Thu, 03 Jul 2008 20:52:46 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20715361 TSI Rick :
said by st7860 See Profile :

with teksavvy you have a strict limit and will get billed if you go over. with the telus 6.0 package, there is no limit.
While this is true we will also average bandwidth usage over a 2 month period. So if you use 250 this month but only used 150 last month you'd be good to go

Regards,
Rick
--
TSI Rick - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,20715361 Sun, 29 Jun 2008 07:37:24 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20714061 psydfx :
said by elm55 :

Maybe telus should start capping TTV bandwidth too, this would only seem fair since the content telus is providing doesn't come from them, they have to pay to have the content delivered from "OUTSIDE" the network.

Last I checked bandwidth with DSL isn't calculated on the basis of whether its coming from within the telus network.. I could download tons of stuff from other telus users and it'll be considered the same if i were downloading from someone in China or on Shaw. Telus doesn't care where the content is coming from!
You obviously don't know how IPTV works.

The signal is generated within TELUS' network and is multicast. So the data is only sent once it is requested by the customer and not sent for every individual customer's request. If one person is already watching a specific channel, say channel 11, and another person decides to watch channel 11, they are watching the same content so it doesn't get delivered twice to the ERX so no additional bandwidth is used. It's only at the DSLAM that it gets split and sent out to each individual on their DSL circuit. There's no cost for that bandwidth to TELUS because it's not leaving their network they don't pay any peering costs.

Google IPTV and read up on how it works.
--
the opinions expressed herein are my own and do not represent my employer in any way]]> http://www.dslreports.com/forum/remark,20714061 Sat, 28 Jun 2008 20:31:57 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20713902 CR123 :
said by DarkGaiaChaos :

TELUS did not need to offer digital TV service and mobility, but they chose to because they along with Rogers are trying to run a monopoly. There is no way TELUS is practicing business fairly. No way in hell. You must be brainwashed by an entrepreneur.
DGC, you really need to look up the definition of 'monopoly'. The mere fact that Rogers is a competitor with TELUS in many markets suggests that TELUS is not a monopoly, and every market they've started TV service, they have competition.

Are they trying to make money? Yep. I'd really like to hear your perfect vision of how telecom/TV companies should operate in Canada.]]> http://www.dslreports.com/forum/remark,20713902 Sat, 28 Jun 2008 19:36:08 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20713333 JammerMan79 :
said by elm55 :

said by psydfx See Profile :

TTV customers pay a lot more since they are paying for TV service so they are paying for that bandwidth usage. Not to mention the bandwidth is internal and doesn't leave TELUS' network
Customers are paying a lot more since they are paying for TV service??? What??

Last I checked TTV was $22/mo for basic.

Do you have any idea how much bandwidth 2 streams of TTV will use up in the last mile between the CO and the residence (which btw is where the major bottleneck is)?

Say you have 2 TV's on for 12 hours a day for 30 days (don't tell me its impossible cuz it is, many people just leave their shit on all day!).

6 Mbps * 12 hours a day = 30 GB then.. 30 GB/day * 30 days.. Yeah. 900 f'n GB a month!

For just $22 and that's only 12 hours a day without any HD!

Maybe telus should start capping TTV bandwidth too, this would only seem fair since the content telus is providing doesn't come from them, they have to pay to have the content delivered from "OUTSIDE" the network.

Last I checked bandwidth with DSL isn't calculated on the basis of whether its coming from within the telus network.. I could download tons of stuff from other telus users and it'll be considered the same if i were downloading from someone in China or on Shaw. Telus doesn't care where the content is coming from!
huh? do you think that the signal that TELUS gets for tv comes over the internet?
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.]]> http://www.dslreports.com/forum/remark,20713333 Sat, 28 Jun 2008 16:34:40 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20713276 anon :
said by psydfx See Profile :

TTV customers pay a lot more since they are paying for TV service so they are paying for that bandwidth usage. Not to mention the bandwidth is internal and doesn't leave TELUS' network
Customers are paying a lot more since they are paying for TV service??? What??

Last I checked TTV was $22/mo for basic.

Do you have any idea how much bandwidth 2 streams of TTV will use up in the last mile between the CO and the residence (which btw is where the major bottleneck is)?

Say you have 2 TV's on for 12 hours a day for 30 days (don't tell me its impossible cuz it is, many people just leave their shit on all day!).

6 Mbps * 12 hours a day = 30 GB then.. 30 GB/day * 30 days.. Yeah. 900 f'n GB a month!

For just $22 and that's only 12 hours a day without any HD!

Maybe telus should start capping TTV bandwidth too, this would only seem fair since the content telus is providing doesn't come from them, they have to pay to have the content delivered from "OUTSIDE" the network.

Last I checked bandwidth with DSL isn't calculated on the basis of whether its coming from within the telus network.. I could download tons of stuff from other telus users and it'll be considered the same if i were downloading from someone in China or on Shaw. Telus doesn't care where the content is coming from!]]> http://www.dslreports.com/forum/remark,20713276 Sat, 28 Jun 2008 16:13:20 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20711575 psydfx :
said by DarkGaiaChaos :

And remember, TTV users are technically the people that are intensive bandwidth hoggers, but in spurts.
TTV customers pay a lot more since they are paying for TV service so they are paying for that bandwidth usage. Not to mention the bandwidth is internal and doesn't leave TELUS' network and TTV customers are built onto a specific backbone within that network so it's fairly separate from HSIA except for the last mile.
If TELUS is in debt, they are supposed to declare bankruptcy. What you said makes no sense. TELUS did not need to offer digital TV service and mobility, but they chose to because they along with Rogers are trying to run a monopoly. There is no way TELUS is practicing business fairly. No way in hell. You must be brainwashed by an entrepreneur.
Why would they have to declare bankruptcy? Many businesses carry loans of millions of dollars. Your beloved Japan fibre businesses are so in debt that they won't be out of debt for at least an entire generation, likely longer. Maybe they should claim bankruptcy.

You're the brainwashed delusional one and you prove it every time you post on here. Take an economics course or at least read a book about it before you make yourself look even more foolish.
--
the opinions expressed herein are my own and do not represent my employer in any way]]> http://www.dslreports.com/forum/remark,20711575 Sat, 28 Jun 2008 04:23:22 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20711524 anon :
said by Manatrite See Profile :

Congestion is caused by excessive usage of bandwidth. Excessive bandwidth usage as in the hardware is under high load and causes the network to slow down or to behave abnormally. You obviously have no clue to what you are talking about. There is plenty of bandwidth to go around but the hardware cannot handle such load.
Only in extreme cases, but we are arguing why the network will most likely slow down. DDOS attacks via DNS servers, worm virus attacks, etc. can hit the network very hard. And remember, TTV users are technically the people that are intensive bandwidth hoggers, but in spurts.

Telus can afford? Not anymore! the credit market is drying up as seen around the world, particularly the US. raising capitalization isn't as easy anymore! Perhaps one day, the internet will be government subsidized by using tax-payer's money when ISPs go broke. Unfortunately for you, you know nothing about running a business. You need banks lending you money to start off an investment. Banks are cutting off all the high risk loans presently in the US. It's unclear to me if Telus is still in debt or not.

As for Bell, they are doing everything as possible to maximize their profits but they are taking a big risks by lashing out customers just by throttling. Seems like Bell rely strictly from borrowing money to get capital and if the banks are cutting off their borrowing credit, then they are indeed in big trouble.
If TELUS is in debt, they are supposed to declare bankruptcy. What you said makes no sense. TELUS did not need to offer digital TV service and mobility, but they chose to because they along with Rogers are trying to run a monopoly. There is no way TELUS is practicing business fairly. No way in hell. You must be brainwashed by an entrepreneur.

Seriously again. You know nothing. Telus has been blocking ports, mainly the ports that's easily targeted to users. they have been doing this for a few years. this makes it harder for malicious users to gain control of access to Telus users. so..this is NOT the main cause anymore. The real cause is obviously BITTORENT. Luckily for Telus users, Telus isn't throttling BT or other p2p applications yet. As soon as Bell gets the okay from the CRTC that throttling is OKAY, Telus will follow.

Also, limits are necessary to prevent from users from over-using the internet connection. If anyone gets suspended, it's their own fault for not reading what they are actually paying for. Anyone using Telus has the privilege to access the internet connection, not the right to abuse it in a way that could cripple the network.

And if you think Japan and China is better, that's only because the internet is government subsidized, therefore ISPs can offer unlimited bandwidth. everything's been paid out by the government so any ISP's can reap in profits even at a low cost for internet access. In Canada, the government is NOT paying for the infrastructure so the ISPs rely on borrowing from the banks. the start-up cost is incredibly high and with inflation starting to pick up around the world, the cost is probably much higher today than it was before.
Very naive. P2P programs forces all ports (except ports that are autoblocked by TELUS) to be open. Hackers can use other ports to get around the common ports being blocked.

Blocking common ports does not solve the worm virus problem (common among person's computer). You were referring to a class 7 trojan-horse virus, which compromises a person's computer. Very few users have such a virus. Read Bell's latest documentation. They did not come close to providing sufficient evidence that P2P users cause congestion. CRTC will reject Bell's idea of throttling. My co-workers' friend knows the CRTC president very well (so he claims?), so I fail to see why you would support Bell's decision to throttle.

I would say at the most 20% of the users consumes a lot of bandwidth, but there is absolutely no evidence that they are slowing down the TELUS network entirely. Traffic does get re-routed to balance the load. Besides, this is also a net-neutrality issue. Lots of videos are very large these days, especially legit HDTV quality videos. It's not hard to exceed 100 GB under normal use. It makes zero sense to punish these innocent users. And note that TELUS network relies on star topology, so it is impossible for the network to be entirely affected. Shaw cable uses bus topology, which can affect, if not impossible, the entire network under even lax conditions.

Mentioning Japan, China, and Korea is irrelevant. But I can say for sure that I can download lots of files for free with my ultimate T3 line (50 Mbps/50 Mbps) to my external HDDs. Also bear in mind that countries that appears to be non-existent now offers better ADSL speeds than in North America. The states are slowly trying to catch up, but as for Canada, they are just sitting there taking advantage of monopolizing the internet industry. Bad idea.

TELUS chose corporate greed over public's interest and it is no surprise that they will collapse eventually. I have known about this for a very long time.]]> http://www.dslreports.com/forum/remark,20711524 Sat, 28 Jun 2008 03:36:45 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20711189 Manatrite :
said by DarkGaiaChaos :

The same analogy for the TTV customers would in essence contradict your findings. Congestion is NOT caused by excessive usage of bandwidth. Using an OC3 for your particular example is extremely laughable. Seriously. That's why Canada's internet service is 3rd rated.
Congestion is caused by excessive usage of bandwidth. Excessive bandwidth usage as in the hardware is under high load and causes the network to slow down or to behave abnormally. You obviously have no clue to what you are talking about. There is plenty of bandwidth to go around but the hardware cannot handle such load.

Companies like TELUS CAN afford to put a lot of money on infrastructure, more efficient network, and improving speeds dramatically. They are just monopolists who doesn't care about the public's interests. Seriously, it does not take 1000 years to offer 20 Mbps. Gambling is sometimes necessary to produce strong results. They don't gamble; they are just fat scared pigs. You do realize that Canada's internet service is 3rd rated according to many people around the world. TELUS doesn't care because they are only interested in milking money off suckers (which there are many sad to say).

If Bell can't prove congestion is caused by the power users, then TELUS can't neither.
Telus can afford? Not anymore! the credit market is drying up as seen around the world, particularly the US. raising capitalization isn't as easy anymore! Perhaps one day, the internet will be government subsidized by using tax-payer's money when ISPs go broke. Unfortunately for you, you know nothing about running a business. You need banks lending you money to start off an investment. Banks are cutting off all the high risk loans presently in the US. It's unclear to me if Telus is still in debt or not.

As for Bell, they are doing everything as possible to maximize their profits but they are taking a big risks by lashing out customers just by throttling. Seems like Bell rely strictly from borrowing money to get capital and if the banks are cutting off their borrowing credit, then they are indeed in big trouble.

The congestion is mainly caused by people's computers infected with worms (easy to propagate) and trojan-horse viruses (certain types are bandwidth suckers). I've dealt with lots of computers from a myriad of people and guess what I've found. Even people who normally don't use a lot of bandwidth have ended up unknowingly used a lot of it. That number in truth significantly outweighs the number of people who intentionally exceeds their bandwidth quota. This number in Canada would be peanuts compared to the overseas. So capping bandwidth at 60 GB/month would be an asinine, especially when it is very easy to exceed 100 GB/month nowadays. Bell/TELUS has nothing to prove, so ha! Good luck if one of them end up in court for their criminal activity.
Seriously again. You know nothing. Telus has been blocking ports, mainly the ports that's easily targeted to users. they have been doing this for a few years. this makes it harder for malicious users to gain control of access to Telus users. so..this is NOT the main cause anymore. The real cause is obviously BITTORENT. Luckily for Telus users, Telus isn't throttling BT or other p2p applications yet. As soon as Bell gets the okay from the CRTC that throttling is OKAY, Telus will follow.

Also, limits are necessary to prevent from users from over-using the internet connection. If anyone gets suspended, it's their own fault for not reading what they are actually paying for. Anyone using Telus has the privilege to access the internet connection, not the right to abuse it in a way that could cripple the network.

And if you think Japan and China is better, that's only because the internet is government subsidized, therefore ISPs can offer unlimited bandwidth. everything's been paid out by the government so any ISP's can reap in profits even at a low cost for internet access. In Canada, the government is NOT paying for the infrastructure so the ISPs rely on borrowing from the banks. the start-up cost is incredibly high and with inflation starting to pick up around the world, the cost is probably much higher today than it was before.]]> http://www.dslreports.com/forum/remark,20711189 Sat, 28 Jun 2008 01:01:09 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20708906 smashy :
said by st7860 See Profile :

with teksavvy you have a strict limit and will get billed if you go over. with the telus 6.0 package, there is no limit.
That is okay. I will pay the extra 20$ for 200GB of additional bw for the 6.0 (for a total of 400GB).
I rather not get hassled for overage.]]> http://www.dslreports.com/forum/remark,20708906 Fri, 27 Jun 2008 16:21:13 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20708693 metronet :
said by Rellik8 :

Got suspended yesterday as well. On the 3.0 plan. Basically exactly the same as smashy.
Same here, got a phone call from a big-brother located in Edmonton who threatened me to cut me off for 30 days.

I phoned Telus right back to cancel my account since I am at the end of the 3 years contract. They put me to some type of Loyalty and Retention department? and gave me $5 dollar off a month.

My respond to that was: Thanks I'll take it but I'm going to see how it goes with this Abuse team abusing their customers. Meanwhile I'm prepping to switch over to Teksavvy anytime (- got a speedtouch ready) as I don't like to be threatened and go pick some other customers to bully.

P.S. some info on my ADSL line: I have been a customer since ADSL came out, remember that big light-green box and a small one on top of it? Currently on 3.0 Dry-dsl and been phoning a number of times since last year to upgrade to 6.0 with no luck. I have voip and video on demand box for TV.]]> http://www.dslreports.com/forum/remark,20708693 Fri, 27 Jun 2008 15:36:54 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20708689 st7860 : with teksavvy you have a strict limit and will get billed if you go over. with the telus 6.0 package, there is no limit.]]> http://www.dslreports.com/forum/remark,20708689 Fri, 27 Jun 2008 15:35:26 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20708666 smashy :
said by st7860 See Profile :

just move to an area where you can get 6.0 .
I am :) in 2 months, but I will still stick with teksavvy]]> http://www.dslreports.com/forum/remark,20708666 Fri, 27 Jun 2008 15:31:35 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20707649 psydfx : It comes down to balancing though. As my previous message said, you have only so much road to offer to the cars. You can increase the speed limit to 20Mbps from 3Mbps but if everyone decides to use that road 24/7 then you'll get congestion and suddenly you're only able to go 2Mbps anyway.
Perfect comparison is rush hour heading into downtown in the morning. Imagine that 24/7 and there wouldn't be any point in having a speed limit of 100mph cause you could only go 20mph anyway.
If people were using the network like that road 24/7 they would have major excessive bandwidth usage and would get flagged as abusing the network that results in potential congestion for the other people that just want to use the network/road every once in a while.
Sure it's easy to say 'Just make the road bigger then' but just as it's not exactly cheap or easy to build bigger bridges and roads, it's not cheap or easy to build bigger networks while keeping up with speed demands. In the meantime you're going to get capped at certain limits to help mitigate the potential.
Even if it isn't a major problem yet, as more and more streaming video becomes popular it will become a bigger problem. That's one of the reasons TELUS in particular isn't so strike on the caps, because it isn't a huge problem yet, but if someone starts showing to be a chronic abuser they will come down on them.
It doesn't have to do with the costs of bandwidth. As most people point out, bandwidth itself is cheap and if that were the case then every ISP would just move to a pay-per-use system and forget about it. They may go that route anyway to help pay for network upgrades as a result of chronic excessive users since those users are growing quickly.

Some people can't seem to think outside the box and see what the reasoning is behind things so hopefully that puts things into perspective for you guys.

TELUS is in a far better position than Bell on this as they've aggressively been upgrading the network to provide for TTV which will favour faster speeds and more bandwidth consumption. Hopefully throttling won't ever be considered by TELUS like it has been done by Bell.
--
the opinions expressed herein are my own and do not represent my employer in any way]]> http://www.dslreports.com/forum/remark,20707649 Fri, 27 Jun 2008 12:04:34 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20707365 st7860 : just move to an area where you can get 6.0 .]]> http://www.dslreports.com/forum/remark,20707365 Fri, 27 Jun 2008 11:04:42 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20707074 smashy : sillubugger:
because I dont care about other customers and intentionally abused the limits, I thought that was pretty obvious.

why not use your internet connection to the fullest? its like driving at 100km/h in a 60 zone... because its possible and unlikely you will get busted. Why dont we all get scooters that cant do more than the rated speed?

if everyone played within the limits, Telus would be selling highspeed with a 10GB cap still... which would be fine for like 95% of their customer base.

psydfx is correct that Telus, and most ISPs have options for non-residential lines... but I am not an idiot to pay like 10x the cost of a residential line for only 3-4x the service... not like I am doing something mission critical]]> http://www.dslreports.com/forum/remark,20707074 Fri, 27 Jun 2008 10:04:58 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20706500 anon : I forgot to add one thing: If TELUS is capable of knowing what sites you visit, then they should in theory be able to determine through deduction if you are infected with a trojan-horse or worm virus. They normally don't suspend users for that. They are just using power users as scapegoats.]]> http://www.dslreports.com/forum/remark,20706500 Fri, 27 Jun 2008 06:45:46 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20706489 anon : The same analogy for the TTV customers would in essence contradict your findings. Congestion is NOT caused by excessive usage of bandwidth. Using an OC3 for your particular example is extremely laughable. Seriously. That's why Canada's internet service is 3rd rated.

Companies like TELUS CAN afford to put a lot of money on infrastructure, more efficient network, and improving speeds dramatically. They are just monopolists who doesn't care about the public's interests. Seriously, it does not take 1000 years to offer 20 Mbps. Gambling is sometimes necessary to produce strong results. They don't gamble; they are just fat scared pigs. You do realize that Canada's internet service is 3rd rated according to many people around the world. TELUS doesn't care because they are only interested in milking money off suckers (which there are many sad to say).

If Bell can't prove congestion is caused by the power users, then TELUS can't neither.

The congestion is mainly caused by people's computers infected with worms (easy to propagate) and trojan-horse viruses (certain types are bandwidth suckers). I've dealt with lots of computers from a myriad of people and guess what I've found. Even people who normally don't use a lot of bandwidth have ended up unknowingly used a lot of it. That number in truth significantly outweighs the number of people who intentionally exceeds their bandwidth quota. This number in Canada would be peanuts compared to the overseas. So capping bandwidth at 60 GB/month would be an asinine, especially when it is very easy to exceed 100 GB/month nowadays. Bell/TELUS has nothing to prove, so ha! Good luck if one of them end up in court for their criminal activity.]]> http://www.dslreports.com/forum/remark,20706489 Fri, 27 Jun 2008 06:39:21 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20705035 psydfx :
said by DarkGaiaChaos :

No North American ISPs have ever proven that excessive bandwidth usage causes congestion of network.
Uhm, that's what congestion is. Plain and simple. There's nothing to prove. The best analogy for the internet and how things work is a traffic system. There's a reason they call bandwidth usage- traffic. If you put excessive traffic on any path that doesn't have the capacity for it you will have congestion. Doesn't take a any special knowledge to figure that out.

For example:
You have a 48 port DSLAM using an OC3 (most common with DMT2 ports) as it's uplink to backhaul the data from those ports back to the edge router and off to the internet.
An OC3 is only capable of 155Mb/s.
You load that DSLAM full of customers.
155Mb/s divided by 48 customers = 3.3Mb/s MAX throughput per customer. (That's not counting all the overhead and ATM packets that get sent as well so that throughput is actually quite a bit lower)
Now let's decide to put 15 TELUSTV customers on there with 7Mb/s needed. So now 105Mb/s is going to TTV customers. That only leaves 50Mb/s for the other 33 customers. Now there max throughput is 1.5Mb/s each.
If all those HSIA customers start maxing out their 3.0 or 1.5 connections there would be huge congestion. TV customers would get pixelization and freezing. HSIA customers would get packet loss and errors. There would be a lot of angry customers.

That is congestion. And believe me, it's a major problem for all ISPs to keep up with the growing demand and use of bandwidth.

Hence why you can't get an extreme 6.0 connection unless you're on an ADSL2+ port. There's nothing stopping them from syncing you at 6Mbps. They do it for TTV customers at 7Mbps. However if they did offer it the DSLAMs would get saturated and you'd run into problems with congestion. 2+ ports are GigE so you don't have much concern about congestion yet. Until everyone wants 20Mbps.

That's JUST on the DSLAM/aggregator side of things. You have to have a big enough pipe to backhaul all that data back to the edge router and then out to the internet as well.

To say congestion isn't a problem is pure and simple lack of knowledge of how things work.
--
the opinions expressed herein are my own and do not represent my employer in any way]]> http://www.dslreports.com/forum/remark,20705035 Thu, 26 Jun 2008 21:20:09 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20704553 anon : No North American ISPs have ever proven that excessive bandwidth usage causes congestion of network. Bell came up with a lame-excuse recently and every critic laughed their ass off. So punishing people for breaking a rule that has no merit is qualifies as running a crooked business. To make it worse, the government approves of such business practice because they run a monopoly as well (i.e. privatization of health care)!

Seriously, people must not use TELUS.]]> http://www.dslreports.com/forum/remark,20704553 Thu, 26 Jun 2008 19:37:09 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20704151 anon :
said by smashy See Profile :

who said I only wanted 200GB?
i said I got busted for 200GB. i actually want 0.5TB atleast.
Who said I wanted it for nothing? i was willing to pay, purchase multiple services, upgrade my accounts to a newer service... but no dice
when I download 3x-4x their highest limit on any plan, they do not "satisfy my needs"

and once again as I said before, this thread wasnt a complaint about being busted... i fully understand that I abused their set plan and i broke the TOS.

trolls seem to come out at night.

ah, i see what you were getting at Tikker_LoS.
but, i doubt telus would be able to access the server i sftp to, and my host would definitely not turn over data/records because of where they are located ^_-
Well, then what are you doing with a residential plan to begin with, other than abusing it? How is that fair to any of the other customers that can keep their downloads to within reasonable limits?

Wouldn't FedEx'ing a 500GB HD of your crap be a lot quicker than the time it takes to download it a 3MB/s?

If you're bent on downloading whatever mysterious super-secret squirrel crap you allude to, I'm sure that the business customer solutions folks at TELUS could find a managed service for you, be it DSL or a T3, or whatever... and bill you accordingly.

Now you claim that you're "willing to pay...", yet you talk of going to the next bargain basement provider (Teksavvy) to abuse them for a while.

Your story has more holes than Swiss cheese... I'm glad they banned you after downloading repeatedly 300-500GB/mo no matter what you did in the current month. Good on them, and they shouldn't have turned you back on either. :)]]> http://www.dslreports.com/forum/remark,20704151 Thu, 26 Jun 2008 18:10:08 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20701401 anon :
said by psydfx See Profile :

Telus has never stopped investing in the infrastructure.. so I'm afraid you're wrong when you say that the cost is sunk and paid for whether they use it or not.

There's recently been millions upon millions of dollars invested to build the network up to support faster speeds and more customers.

So sorry to tell you you're wrong, but there's huge capital costs involved in maintaining/upgrading a major ISP. If they were to stop upgrading equipment for any length of time they would become obsolete with the speed technology changes in this day and age.
Canadians have also been funding telus and other big phone companies to bring broadband to rural communities.

Telus received over $200 million to expand DSL in 300 rural communities across Alberta, BC and eastern QC since it did not want to. ]]> http://www.dslreports.com/forum/remark,20701401 Thu, 26 Jun 2008 08:53:35 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20700839 psydfx : If cost isn't the deterrent then there is services out there that TELUS provides that would satisfy your needs. Almost anything can be had if you're willing to pay for it. It won't be a residential plan though and it won't be cheap.
--
the opinions expressed herein are my own and do not represent my employer in any way]]> http://www.dslreports.com/forum/remark,20700839 Thu, 26 Jun 2008 03:14:19 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20700764 smashy :
said by sillybugger :

You're so full of crap... one of the business plans would get you 100GB/mo... oh, but you want 200GB for nothing... loser.
who said I only wanted 200GB?
i said I got busted for 200GB. i actually want 0.5TB atleast.
Who said I wanted it for nothing? i was willing to pay, purchase multiple services, upgrade my accounts to a newer service... but no dice
when I download 3x-4x their highest limit on any plan, they do not "satisfy my needs"

and once again as I said before, this thread wasnt a complaint about being busted... i fully understand that I abused their set plan and i broke the TOS.

trolls seem to come out at night.

ah, i see what you were getting at Tikker_LoS.
but, i doubt telus would be able to access the server i sftp to, and my host would definitely not turn over data/records because of where they are located ^_-]]> http://www.dslreports.com/forum/remark,20700764 Thu, 26 Jun 2008 02:30:29 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20700761 zod5000 :
said by CR123 See Profile :

said by zod5000 See Profile :

Yah but they don't have to buy a new port when you subscribe.
But they have to:
a) have enough ports so you have one when you subscribe (a DSLAM, installed, is not that cheap)
b) upgrade those ports occasionally (like Metro neighbourhoods are getting cut wholesale to 2+ now)
c) sink big bucks into infrastructure build and maintenance
d) also make a reasonable profit.

I'm not saying it doesn't suck some got booted - but if you want higher caps, go to a different provider - it's not like the caps weren't advertised long before. The provision to terminate users' accounts is in the TOS, and the TOS doesn't say they have to be polite about it.

It's, of course, good business to be polite (and accurate).
I'm not saying the infrastructure charge isn't expensive. I'm saying the marginal rate of adding a new client isn't. IE how much they actually have to fork out the second you sign up. A tech to connect you to a port (thats already paid for) and for someone to setup the billing.

So hypothetically anything that goes beyond admin/bandwidth fees, can go into paying off infrastructure loans, new infrastructure or profit. So until you hit the point where that consumes you're who monthly payment, they'res something left over for them. And they're better off having the client than not.

Only way that wouldn't work is if they actually had to buy a whole new DSLAM and a brand new port, just for you, because they're all full. Then the marginal cost would be very high and they may as well boot you :)]]> http://www.dslreports.com/forum/remark,20700761 Thu, 26 Jun 2008 02:28:54 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20700667 CR123 :
said by zod5000 See Profile :

Yah but they don't have to buy a new port when you subscribe.
But they have to:
a) have enough ports so you have one when you subscribe (a DSLAM, installed, is not that cheap)
b) upgrade those ports occasionally (like Metro neighbourhoods are getting cut wholesale to 2+ now)
c) sink big bucks into infrastructure build and maintenance
d) also make a reasonable profit.

I'm not saying it doesn't suck some got booted - but if you want higher caps, go to a different provider - it's not like the caps weren't advertised long before. The provision to terminate users' accounts is in the TOS, and the TOS doesn't say they have to be polite about it.

It's, of course, good business to be polite (and accurate).]]> http://www.dslreports.com/forum/remark,20700667 Thu, 26 Jun 2008 01:43:55 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20700594 anon :
said by smashy See Profile :

Telus doesnt offer anything that satisfy my needs, if they did I would pay it... or if I would be allowed to purchase several dry lines in one house... but nope.
so I was planning to cancel anyways
You're so full of crap... one of the business plans would get you 100GB/mo... oh, but you want 200GB for nothing... loser.]]> http://www.dslreports.com/forum/remark,20700594 Thu, 26 Jun 2008 01:17:02 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20700508 Tikker_LoS :
said by smashy See Profile :

said by Tikker_LoS See Profile :

you make it sound like it's hard to trace IP streams

hint

it's not
comprehension must not be your strong point... ;)

as I already know its simple to trace... my statement still stands, they do not know what I downloaded.
They may know where i download from (which i did not contradict), but they do not know what i have downloaded due to the encrypted stream (as I said).
my point is that the encryption you're talking about is useless if you get to the source]]> http://www.dslreports.com/forum/remark,20700508 Thu, 26 Jun 2008 00:44:46 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20700320 zod5000 :
said by psydfx See Profile :

said by zod5000 See Profile :

yah when you think about it.. everyones house is already wired for dsl.. so telus pays that cost whether you have dsl or not.
That's not true. If you don't have DSL then you're not wired to a port. No point in wasting ports on people without DSL.
Yah but they don't have to buy a new port when you subscribe.]]> http://www.dslreports.com/forum/remark,20700320 Wed, 25 Jun 2008 23:45:10 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20699975 psydfx : Telus has never stopped investing in the infrastructure.. so I'm afraid you're wrong when you say that the cost is sunk and paid for whether they use it or not.

There's recently been millions upon millions of dollars invested to build the network up to support faster speeds and more customers.

So sorry to tell you you're wrong, but there's huge capital costs involved in maintaining/upgrading a major ISP. If they were to stop upgrading equipment for any length of time they would become obsolete with the speed technology changes in this day and age.
--
the opinions expressed herein are my own and do not represent my employer in any way]]> http://www.dslreports.com/forum/remark,20699975 Wed, 25 Jun 2008 22:15:19 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20699817 zod5000 :
said by playboy2000 See Profile :

said by zod5000 See Profile :

.
You forget that simply running a business costs money. Running the math quickly through my head, it probably costs telus a million dollars an hour for the employees alone (wages + other costs).
No I counted that in my 5 bux admin charges per account. Average that in to how many telus customers there are, its about right.. doesn't cost much to maintain your account, if you don't call in that often.]]> http://www.dslreports.com/forum/remark,20699817 Wed, 25 Jun 2008 21:42:56 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20699651 playboy2000 :
said by zod5000 See Profile :

I have a good concept of capital cost. And Marginal Cost. Telus has already invested in the infrastructure, its a sunk cost, they've paid it, regardless if you use/used their service.

So if you use 200gb a month at 10 cents a gig (which i think its a generous price for bulk bandwidth), that costs them 20 bux. Add in 5 for admin fees, thats an extra 10 dollars they're generating, albeit for upgrades, paying down debt they used to finance the capital costs. BUT it is 10 more dollars they have, then they wouldn't have if you weren't a customer, beause the marginal cost of adding you to the system is pretty much bandwidth and admin fees.
You forget that simply running a business costs money. Running the math quickly through my head, it probably costs telus a million dollars an hour for the employees alone (wages + other costs).]]> http://www.dslreports.com/forum/remark,20699651 Wed, 25 Jun 2008 21:02:11 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20699334 zod5000 :
said by playboy2000 See Profile :

said by zod5000 See Profile :

You have no concept of capital cost or operational cost, do you??

Sure you can get bandwidth from cogent for $0.02 per GB, but that peering center is a long way from your front door, and the cost of moving those packets to you is not cheap.
I have a good concept of capital cost. And Marginal Cost. Telus has already invested in the infrastructure, its a sunk cost, they've paid it, regardless if you use/used their service.

So if you use 200gb a month at 10 cents a gig (which i think its a generous price for bulk bandwidth), that costs them 20 bux. Add in 5 for admin fees, thats an extra 10 dollars they're generating, albeit for upgrades, paying down debt they used to finance the capital costs. BUT it is 10 more dollars they have, then they wouldn't have if you weren't a customer, beause the marginal cost of adding you to the system is pretty much bandwidth and admin fees.]]> http://www.dslreports.com/forum/remark,20699334 Wed, 25 Jun 2008 19:50:26 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20699016 smashy :
said by Tikker_LoS See Profile :

you make it sound like it's hard to trace IP streams

hint

it's not
comprehension must not be your strong point... ;)

as I already know its simple to trace... my statement still stands, they do not know what I downloaded.
They may know where i download from (which i did not contradict), but they do not know what i have downloaded due to the encrypted stream (as I said).]]> http://www.dslreports.com/forum/remark,20699016 Wed, 25 Jun 2008 18:50:11 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20698675 Tikker_LoS :
said by smashy See Profile :

Telus does not know what I have been downloading...
you make it sound like it's hard to trace IP streams

hint

it's not]]> http://www.dslreports.com/forum/remark,20698675 Wed, 25 Jun 2008 17:44:56 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20695510 beamer69 :
said by smashy See Profile :

They said it was just a warning.
when asked why i got suspended, they said they like to speak to offenders verbally, even though I was told it was cool over email.
That would be because people claim they never got the email Telus sent. My guess is it is all set up on computers and they simply suspended you till you called in.]]> http://www.dslreports.com/forum/remark,20695510 Wed, 25 Jun 2008 06:14:03 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20694665 playboy2000 :
said by zod5000 See Profile :

yah when you think about it.. everyones house is already wired for dsl.. so telus pays that cost whether you have dsl or not.

so to determine if they're losing money.. they'd want to see how much bandwidth your consuming and how much you call in to tech support.

so if bandwidth is 10 cents/gig (generous estimation), the break even point would be close to your monthly fee. 35 bux a month, would be what, 350 gigs? knock a few bux off for admin fees. 300 gigs would be the point where you're losing money on a client. do what teksavvy does and charge for over 200gb's at reasonable costs and you can make money off those users.
You have no concept of capital cost or operational cost, do you??

Sure you can get bandwidth from cogent for $0.02 per GB, but that peering center is a long way from your front door, and the cost of moving those packets to you is not cheap.]]> http://www.dslreports.com/forum/remark,20694665 Tue, 24 Jun 2008 23:21:27 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20693787 TELUS : Neat.
You work at McKesson?
ROCK IT.]]> http://www.dslreports.com/forum/remark,20693787 Tue, 24 Jun 2008 20:32:52 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20693690 psydfx :
said by zod5000 See Profile :

yah when you think about it.. everyones house is already wired for dsl.. so telus pays that cost whether you have dsl or not.
That's not true. If you don't have DSL then you're not wired to a port. No point in wasting ports on people without DSL.
--
the opinions expressed herein are my own and do not represent my employer in any way]]> http://www.dslreports.com/forum/remark,20693690 Tue, 24 Jun 2008 20:12:27 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20692711 anon : Got suspended yesterday as well. On the 3.0 plan. Basically exactly the same as smashy.]]> http://www.dslreports.com/forum/remark,20692711 Tue, 24 Jun 2008 16:45:13 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20692153 zod5000 : yah when you think about it.. everyones house is already wired for dsl.. so telus pays that cost whether you have dsl or not.

so to determine if they're losing money.. they'd want to see how much bandwidth your consuming and how much you call in to tech support.

so if bandwidth is 10 cents/gig (generous estimation), the break even point would be close to your monthly fee. 35 bux a month, would be what, 350 gigs? knock a few bux off for admin fees. 300 gigs would be the point where you're losing money on a client. do what teksavvy does and charge for over 200gb's at reasonable costs and you can make money off those users.]]> http://www.dslreports.com/forum/remark,20692153 Tue, 24 Jun 2008 14:53:52 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20691780 smashy : Well I just got off the phone with abuse team.

My connection is restored.

They said it was just a warning.
when asked why i got suspended, they said they like to speak to offenders verbally, even though I was told it was cool over email.

Their way of informing people they want speak verbally? SUSPENDING THE USER.

They could have told me that I needed to call-in when they responded to my emails, instead they suspend me and wait for me to call in investigating.

fckin douchebags

Once i get back home and confirm my connection is working, switching to teksavvy]]> http://www.dslreports.com/forum/remark,20691780 Tue, 24 Jun 2008 13:48:50 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20691403 anon : TekSavvy probably makes much more sense for you. Just pay them for the bandwidth you need, and it will probably still cost less than Telus.

I'm not sure exactly what problem Telus has with the "pay for use" approach, but it's probably just corporate lethargy. I guess it's easier for them to discard heavy users until it reaches some threshhold and somebody in the marketing strategy department finally realizes that big users could be big customers.

I doubt it will ever happen given the costs and delays of exercising our legal system, but it would be interesting to see someone challenge Telus in civil court over the policy of suspending a customer while still forcing them to pay on contract. Seems to me that Telus should have the choice to terminate the contract for breach of terms, but not to unilaterally suspend their service.]]> http://www.dslreports.com/forum/remark,20691403 Tue, 24 Jun 2008 12:45:27 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20691069 smashy :
said by zod5000 See Profile :

Can you get teksavvy in your area? They have a 200gb cap, and you can prepay 100 gig blocks for 10 bux a month. Its an alternative if you're a heavy user.
Thats what I am planning to do going with Teksavvy, purchasing the additional bandwidth aswell]]> http://www.dslreports.com/forum/remark,20691069 Tue, 24 Jun 2008 11:41:40 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20691030 zod5000 : Can you get teksavvy in your area? They have a 200gb cap, and you can prepay 100 gig blocks for 10 bux a month. Its an alternative if you're a heavy user.]]> http://www.dslreports.com/forum/remark,20691030 Tue, 24 Jun 2008 11:35:09 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20690802 smashy :
said by st7860 See Profile :

if you had either telus TV combined with any telus adsl package or the telus 6.0 package by itself, you wouldn't have this problem with a limit.
I have been trying for a year, I call several times a month for both services, not available in my area.

said by Lakebottom See Profile :

What exactly are you downloading, that you need so much bandwidth? Pirated movies? Pirated music? Pirated software?
Is this illegal activity and your complaining that Telus won't participate with you? Sorry I am having a hard time extending sympathy if I don't understand the nessecity.

:hmm:
I was waiting for someone to post something like this.

It is irrelevant what I had been downloading, i breached the limit... I am not making excuses or complaining that i got busted for over usage.
Telus does not know what I have been downloading... 95% of my bandwidth usage (not counting web page browsing and streaming video) is from a single point using 256-bit ssl]]> http://www.dslreports.com/forum/remark,20690802 Tue, 24 Jun 2008 11:00:30 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20690675 st7860 : if you had either telus TV combined with any telus adsl package or the telus 6.0 package by itself, you wouldn't have this problem with a limit.]]> http://www.dslreports.com/forum/remark,20690675 Tue, 24 Jun 2008 10:39:39 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20690598 Lakebottom : What exactly are you downloading, that you need so much bandwidth? Pirated movies? Pirated music? Pirated software?
Is this illegal activity and your complaining that Telus won't participate with you? Sorry I am having a hard time extending sympathy if I don't understand the nessecity.

:hmm:
--
Alberta Lakes belong to all Albertans not just the developers!]]> http://www.dslreports.com/forum/remark,20690598 Tue, 24 Jun 2008 10:25:44 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20690305 smashy :
said by wyle See Profile :

Oh I think I get it - I don't think they were talking about the june usage but rather the april-may and then may-june - those were probably 2 big usage months - rather than the suspending for "18"% usage, because that doesn't make sense.

just a different angle...
Possibly... but regardless, after being told i am all good if I continue the low usage, i get suspended 2 days after.

said by DarkGaiaChaos :

If a client is not under a contract or is about to have their contract expired, then it would so flat-out stupid to suspend the user.
Ya, I am not under a contract.... never have been.
I also have dry dsl, so not attachments holding me back.
Also its only a few days till end of this billing period anyways

said by teeheehee :

Yay... please cancel! Do us all a favor and take your abuse to another provider. :p
[...]
Had you perhaps only used 1GB for the rest of that month, you'd probably be fine.
1GB for 17 days? might aswell have disconnected me then... If that was the case, they should have said "turn off your network connection for the rest of the month, so you wont get suspended next month..." :mad:

Telus doesnt offer anything that satisfy my needs, if they did I would pay it... or if I would be allowed to purchase several dry lines in one house... but nope.
so I was planning to cancel anyways

My beef isnt neccesarily I got suspended... its that after being told I am in the clear, I was still suspended.
I knew i should have canceled after that first email... now I am without internet at home for 1+ days

I will probably switch to teksavvy and pay the additional $20 to get my 200GB of additional bandwidth.]]> http://www.dslreports.com/forum/remark,20690305 Tue, 24 Jun 2008 09:26:46 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20689809 anon : I got that letter a couple of months ago so I reduced my downloads. Same thing as you a couple of weeks later I think I'm in the clear and they cut me off without warning but instead of getting a second email like you got they gave me a call and left a message to call them back. I called them back and just gave me a verbal warning to not to try to go over and then reconnected me. Really Telus would be better off it was run by monkeys.

They still haven't fixed my speed issues during evening hours either as seen in the other thread. They said they'd call back but almost 2 weeks later not a peep.]]> http://www.dslreports.com/forum/remark,20689809 Tue, 24 Jun 2008 05:26:44 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20689758 anon :
said by zod5000 See Profile :

What their posted overage fee? A buck a gig? limits 60 gigs, so they'd of billed him $140 bux. I can imagine how badly that'd go down with clients, they haven't made people pay that yet.. they're probably thinking suspension are easier to deal with.
There is a little bit more to it than that. TELUS abuse team will NOT hesitate to suspend the user if he/she is under a long contract. This is simple economics.

If a client is not under a contract or is about to have their contract expired, then it would so flat-out stupid to suspend the user. I mean, that kind of business practice is nowhere near the professional level --- in other words, corps here are operated by idiots who think like kids. ]]> http://www.dslreports.com/forum/remark,20689758 Tue, 24 Jun 2008 04:26:36 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20689572 wyle : Oh I think I get it - I don't think they were talking about the june usage but rather the april-may and then may-june - those were probably 2 big usage months - rather than the suspending for "18"% usage, because that doesn't make sense.

just a different angle...]]> http://www.dslreports.com/forum/remark,20689572 Tue, 24 Jun 2008 02:22:26 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20689506 anon : Yay... please cancel! Do us all a favor and take your abuse to another provider. :p

Hmmm, another 10GB on top of the 200GB that they warned you was already way in excess of your 60GB limit... and you wonder why they pulled the plug.

Had you perhaps only used 1GB for the rest of that month, you'd probably be fine.]]> http://www.dslreports.com/forum/remark,20689506 Tue, 24 Jun 2008 01:39:04 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20689358 zod5000 : What their posted overage fee? A buck a gig? limits 60 gigs, so they'd of billed him $140 bux. I can imagine how badly that'd go down with clients, they haven't made people pay that yet.. they're probably thinking suspension are easier to deal with.]]> http://www.dslreports.com/forum/remark,20689358 Tue, 24 Jun 2008 00:44:16 EDT Re: I got suspended... http://www.dslreports.com/forum/remark,20688963 DCloutier : This is wierd!!!! I thought you could pay extra for extra bandwidth usage.]]> http://www.dslreports.com/forum/remark,20688963 Mon, 23 Jun 2008 23:02:22 EDT I got suspended... http://www.dslreports.com/forum/remark,20688805 anon : Well... I just got suspended. I had the HS 3.0mbit plan
Internet was working last night, till 3am.

I just went to use it again at 6pm and I am suspended...

It all began with this email from May 16th.


From: abuse@telus.com
To: XXXXXXXXXXXX@gmail.com
Date: Fri, 16 May 2008 13:37:54 -0700
Subject: DISCONNECTION WARNING: XXXXXX, XXXXXXXXXXXXXX - XXXXXXXXXXXX@gmail.com - xxxxxxxxxxxxx

Our investigations have determined that you have exceeded the usage limits associated with your high speed plan. This constitutes a violation of the TELUS Internet Services Acceptable Use Policy (at »www.mytelus.com/internet/nv/aup.do) and the TELUS Internet Services Account Agreement (at »www.mytelus.com/internet/policies/TISAA.do), under which you have been provided service.

THIS NOTICE IS TO ADVISE YOU THAT FURTHER ABUSE OF YOUR TELUS INTERNET SERVICES ACCOUNT MAY RESULT IN A SUSPENSION OR TERMINATION OF YOUR ACCOUNT, WITHOUT FURTHER NOTICE TO YOU. TELUS is empowered to take such action if, in our sole determination, you have violated the terms of the TELUS Acceptable Use Policy or the TELUS Internet Services Account Agreement.

You may check your bandwidth usage by visiting: »https://reg1.telus.net/selfcare/SelfCareApp

Bandwidth Usage FAQ: »www.mytelus.com/internet/highspe···efaqs.do

If you are unaware of this type of activity coming from your account, you may wish to inquire with others who may have access to your account and/or change the password to your account to ensure that only authorized users have access to it. IT IS ALSO POSSIBLE THAT YOUR COMPUTER MAY BE INFECTED WITH A VIRUS OR YOUR COMPUTER SYSTEM MAY HAVE SOME OTHER SECURITY PROBLEM SUCH AS AN UNSECURED MAIL OR PROXY SERVER WHICH COULD ACCOUNT FOR THIS ACTIVITY ORIGINATING FROM YOUR SYSTEM.

TELUS now provides TELUS Security services to help protect your computer from Internet viruses, hacking, spyware and other security threats. For more information please visit »www.mytelus.com/internet/security/support.do. Technical support for TELUS Security services can be obtained by visiting »www.freedom.net/support/bug.html or calling 1-877-310-8324.

Should you require any further assistance with virus detection and removal, please contact your computer and/or software vendor.


I had done 200GB of download during that period.

After receiving the warning, i stopped downloading for the most part, only using about 10GB of additional bandwidth for the rest of the month.

I thought I was in the clear

I received an additional email this past weekend, Jun 20th 2008



From: abuse@telus.com
To: XXXXXXXXXXXX@gmail.com
Date: Fri, 20 Jun 2008 09:33:40 -0700
Subject: DISCONNECTION WARNING: XXXX, XXXXXXXX - XXXXXXXXXXXX@gmail.com - XXXXXXXXXX

Our investigations have determined that you have exceeded the usage limits associated with your high speed plan. This constitutes a violation of the TELUS Internet Services Acceptable Use Policy (at »www.mytelus.com/internet/nv/aup.do) and the TELUS Internet Services Account Agreement (at »www.mytelus.com/internet/policies/TISAA.do), under which you have been provided service.

THIS NOTICE IS TO ADVISE YOU THAT FURTHER ABUSE OF YOUR TELUS INTERNET SERVICES ACCOUNT MAY RESULT IN A SUSPENSION OR TERMINATION OF YOUR ACCOUNT, WITHOUT FURTHER NOTICE TO YOU. TELUS is empowered to take such action if, in our sole determination, you have violated the terms of the TELUS Acceptable Use Policy or the TELUS Internet Services Account Agreement.

You may check your bandwidth usage by visiting: »https://reg1.telus.net/selfcare/SelfCareApp

Bandwidth Usage FAQ: »www.mytelus.com/internet/highspe···efaqs.do

If you are unaware of this type of activity coming from your account, you may wish to inquire with others who may have access to your account and/or change the password to your account to ensure that only authorized users have access to it. IT IS ALSO POSSIBLE THAT YOUR COMPUTER MAY BE INFECTED WITH A VIRUS OR YOUR COMPUTER SYSTEM MAY HAVE SOME OTHER SECURITY PROBLEM SUCH AS AN UNSECURED MAIL OR PROXY SERVER WHICH COULD ACCOUNT FOR THIS ACTIVITY ORIGINATING FROM YOUR SYSTEM.

TELUS now provides TELUS Security services to help protect your computer from Internet viruses, hacking, spyware and other security threats. For more information please visit »www.mytelus.com/internet/security/support.do. Technical support for TELUS Security services can be obtained by visiting »www.freedom.net/support/bug.html or calling 1-877-310-8324.

Should you require any further assistance with virus detection and removal, please contact your computer and/or software vendor.

Sincerely, XXX

Internet Abuse Team Member
Consumer Customer Operations
TELUS Communications
Email: abuse@telus.com
»www.telus.com/internetabuse - Internet Abuse FAQ
»www.mytelus.com/internet/policies/TISAA.do - TELUS Internet Services Account Agreement
»www.mytelus.com/internet/policies/display.do - Acceptable Use Policy

*Please include the original email in any replies.


This time i was confused...
On-line account usage on telus site shows:
14.06777GB usage for "Usage from Jun 2, 2008 to Jul 1, 2008"

I didn't want to get disconnected, I had stopped the infringing act of downloading so much...so i sent them an email asking why...


Hello Abuse Team.

This is the second email I received in two consecutive months.

Since the first warning, i have cut my account usage significantly.

My Current Usage information
Usage from Jun 2, 2008 to Jul 1, 2008
Your usage was 18% of your plan limit

Now you have sent me this email below for an unknown reason...


which then i got a prompt reply.


From: abuse@telus.com Abuse Teluscom
To: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Date: Fri, 20 Jun 2008 14:47:10 -0700
Subject: RE: DISCONNECTION WARNING: XXXXXXXXXXXXXXXXXXXX

This warning was based on the previous months usage. AS long as you stay within your plan limit form now on you will be fine.

Sincerely,

Dale
Internet Abuse Team
National Internet Services Support
TELUS Communications
»www.telus.com/aup
Email: abuse@telus.com
*Please include the original email in any replies.


so then the question is... WTF DID I GET DISCONNECTED when I did as they said, just 2 days after chatting with abuse team that it was all good if i stayed below limits.

I told the CSR i wanted to speak with the abuse team, which i was then told that abuse department is gone home... callback at 9am.

I was really pissed off... I wanted the cancellations department... not as a threat, i was going to really cancel.

So then the CSR tells me I would also need to call back in the morning for the cancellations department as they too are closed.

I was about ready to throw my mobile phone across the room, and just decided to hang up.

I have sent the abuse team an email, which I will check what they reply when I get to work in the morning.

Once i sort out what happened and get reconnected... I am going to cancel with telus.]]> http://www.dslreports.com/forum/remark,20688805 Mon, 23 Jun 2008 22:33:28 EDT