Mediocrates
join:2008-05-27
Raleigh, NC
 ·Vonage
·AT&T CallVantage
| [TWC] Dear God
I have three TW standard cable + internet accounts at three different addresses. Today, as I was pulling up to one of them a TW truck was pulling away (multiunit apartment bldg) and my tenant discovered he had no cable no internet nada. This was 5 hrs ago.
I JUST got through to TW on the phone. For 4 hours all I got was a busy signal, I finally got through about an hour ago. I was on hold for 57 minutes.
When I finally got hold of someone we rapidly determined that
a) they didn't know that anything was wrong
b) checking the line at that moment they detected no problem
c) had no idea why a TW truck had been called there
d) had no record THAT a TW truck had been called there
e) determined it would take a service call out there
So sometime between 1 and 3pm tomorrow we maintain something will happen.
It would be almost ironic if, when there was a pervasive problem in their network you couldn't even contact them by phone since they use their own VoIP service. But since that REALLY happens, A LOT, it's too damn sad to BE ironic. |
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MacLeech
The one and only
Premium,MVM
join:2001-07-14
SoCal | What exactly is the point of your post?
How can we help you in this forum? |
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punker
deleted by moderator
Premium
join:2004-06-21
Palmdale, CA
clubs:
·Time Warner VOIP
 ·RoadRunner Cable
| reply to Mediocrates
said by Mediocrates  :It would be almost ironic if, when there was a pervasive problem in their network you couldn't even contact them by phone since they use their own VoIP service. But since that REALLY happens, A LOT, it's too damn sad to BE ironic. i will have to point that out if any one ask';s about the DP |
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MacLeech
The one and only
Premium,MVM
join:2001-07-14
SoCal
edit:
June 26th, @01:37AM
| said by punker :i will have to point that out if any one ask';s about the DP Point what out?
TWC tech support doesn't use a residential product like TWC's Digital Phone to run their call centers, the product just isn't designed for that.
So if you think you can't contact tech support by phone since they use their own VoIP service, think again because the don't.
In comparison, do you think ATT or Verizon Wireless use cell phones for to answer their tech support calls? Do you think Vonage, Packet8, or CallVantage tech support uses Voip over Phone Adapters to run their tech support call centers?
Call centers use landline based phone service for the tech support phone capacity. |
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Mediocrates
join:2008-05-27
Raleigh, NC
·Vonage
·AT&T CallVantage
| reply to Mediocrates
Well thank you for putting me in my place. I'll remember to be grateful to the TW gods for even deigning to pretend they recognize me as a carbon based life form worthy of sacrificing my dollars on the altar of TW.
I guess it's a generational thing but I'm not entirely convinced that a 24 hr outage when the service provider doesn't even know there is one or why, is an great business model. MMMmaybe it is for Kinshasa, Congo but not for the US. Again though, thank you for your scorn. It only makes me appreciate TW more. |
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Rombus
Premium
join:2007-04-11
Columbus, OH | Mind if i ask why you were calling in to service for one of your tenants? Is it a bulk account? The primary account holder would have to call in to get a service issue like that resolved.
Are you paying the bills or are the tenants? |
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Mediocrates
join:2008-05-27
Raleigh, NC | Yes I am. |
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Mediocrates
join:2008-05-27
Raleigh, NC
·Vonage
·AT&T CallVantage
| reply to Mediocrates
Let me follow this up by noting that TW
Drilled a 5/8th's hole through my tenants power meter cabinet and appears to have run a thick copper ground wire through it to the neighboring power meter which leads to a new cable box. Lord only knows why they did this or why they did it this way. It's still a mystery whether they've tapped into the wrong power meter.
They managed to trip every breaker in the building.
My tenants 46" LCD flat screen appears to have been blown. Sound, no picture. Best guess until repair gets there is one of the high voltage drivers, a fluorescent driver, or a backlight logic board.
I just think that people should smoke crack on their own time. |
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