I HATE 1 and 1 in Webhosting http://www.dslreports.com/forum/r20701884 en Mon, 09 Nov 2009 15:56:53 EDT Mon, 09 Nov 2009 15:56:53 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,21216248 TearAbite : some people LOVE their host: »success.grownupgeek.com/index.ph···company/

for any bad business, sometimes the only thing they listen to is $$ - you gotta take your business elsewhere..]]> http://www.dslreports.com/forum/remark,21216248 Sat, 04 Oct 2008 19:40:00 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,21216120 jsm107 : Here's Another reason To Stay Away

»dc-easternpa.bbb.org/codbrep.htm···#CustExp
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"Insanity is doing the same thing over and over and expecting a different result."]]> http://www.dslreports.com/forum/remark,21216120 Sat, 04 Oct 2008 18:57:17 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20823777 johnnyboyct : Im not even going to bother lol. They are a joke indeed]]> http://www.dslreports.com/forum/remark,20823777 Mon, 21 Jul 2008 07:41:40 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20817328 anon : oh ya. dont think that complaining to the bbb or any othr service will get anything accomplished.

I received my BBB response today which went like this:

"We contacted the firm about the issues you raised in your complaint correspondence to us. Either the firm has indicated to us that it has contacted you directly or it has provided the enclosed comments in response to your concerns".

So a) no one did any work. The answer is "either they did this or this"
b) the response they included was a copy of the email that I originally included with my complaint to the BBB and was the email that sparked my complaint in the first place.

what a joke]]> http://www.dslreports.com/forum/remark,20817328 Sat, 19 Jul 2008 16:57:30 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20801564 johnnyboyct : Its truly amazing what they get away with.

I cant say that I wouldn't be in the same position if I where you. If you pay someone for a service you expect it to be done.

I guess if it doesnt apply to anything else with them, why should it apply to backup?
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Connecticut Web Design and Development]]> http://www.dslreports.com/forum/remark,20801564 Wed, 16 Jul 2008 16:39:57 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20801417 geekamongus : I had a dedicated server with a good company, who unfortunately was bought by 1&1. Soon after, my server started having many problems. Their responses kept referring to my box as a legacy system, and the next thing I knew, I was pushed into moving to a new, spendier machine.

So, on that new server, I ordered external backups. They set this up and told me everything was golden. Until one day, I found my server to be completely unavailable. After 3 days of downtime, their right hand finally talked to their left hand, and I learned that they had firewalled the machine because it had been sending out boatloads of email. Turns out it had been comprimised. So, they said they would initiate a reinstall of the OS for me so they could release the server again, and then I could restore my backups.

Guess what? NO BACKUPS HAD EVER BEEN DONE!!!

Yes, it's partially my fault for not verifying the backups, but I was never even told how to access the backup server until all of this happened. And by paying them for the service, I really never should have had to.

Needless to say, all of my clients were furious. I lost business over this incident. I cussed them out and found a much better host.
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o o o]]> http://www.dslreports.com/forum/remark,20801417 Wed, 16 Jul 2008 16:17:48 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20781060 Dogfather : I haven't had any problems either. I fled Surpass after one of a great many outages (they're having yet another one today) and went cheap with 1and1. I'm glad I switched. Of course it's only for low traffic hosting and email which is probably why I haven't had issues.]]> http://www.dslreports.com/forum/remark,20781060 Sat, 12 Jul 2008 15:44:22 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20771890 meister_sd : I've had 1&1 for 4-5 years now. I first started with them when they had a crazy promotion of 3 years unlimited hosting for free. I had about 10 domains running (never really using them) and the only complaint is the slow backend. Now the promotion is over and I think I pay about $30 every 6 months and I still have the unlimited domain hosting. The most I had was about 15 domains in my account. Mostly I use it for personal hosting or dev work, so I don't have any experience of how it would work under a "real" website where there is a lot of traffic.

Except for being super slow at times in the backend, I can't really complain - especially since most of my time with them has been free. I even get one MySQL account, which I've used for testing.]]> http://www.dslreports.com/forum/remark,20771890 Thu, 10 Jul 2008 19:24:36 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20748412 anon : hey... at least you got a "sincere" apology. all I got were a bunch of normal apologies, obviously not as meaningful! lol]]> http://www.dslreports.com/forum/remark,20748412 Sun, 06 Jul 2008 10:35:38 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20747919 William :
said by Mospaw See Profile :

They're the AOL of the hosting world.
My only response is => :D
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Got SKY: select pak, beam 101, Seattle gateway, linksys WRT54G router, 2 PC's running XP Pro.]]> http://www.dslreports.com/forum/remark,20747919 Sun, 06 Jul 2008 04:13:05 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20747262 Mospaw :
said by 1&1 :

We sincerely apologize for any major inconvenience caused.
Holy crap!

They're so lousy they only apologize for major inconvenience. I guess you simply get a thumb ot the nose for minor to medium inconvenience.

1&1 sucks. Plain and simple. How they stay in business is beyond me. They're the AOL of the hosting world.]]> http://www.dslreports.com/forum/remark,20747262 Sat, 05 Jul 2008 22:33:32 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20726286 johnnyboyct : We are not able to provide any information due to security reasons. You may send an email to complaints@1and1.com if you have any suggestions or complaints. We sincerely apologize for any major inconvenience caused.

If you have any further questions please do not hesitate to contact us.

1&1 Internet

> Can I please have a specific email for the manager of Customer Service?
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Connecticut Web Design and Development]]> http://www.dslreports.com/forum/remark,20726286 Tue, 01 Jul 2008 13:14:15 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20725531 JoelC707 : I agree, what a mess. Since they insisted on you paying for charges that had not yet come around I would have disputed the charge with the credit card company afterwards. IE pay them to get them to STFU then revoke it lol.]]> http://www.dslreports.com/forum/remark,20725531 Tue, 01 Jul 2008 11:10:16 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20719466 johnnyboyct : Amazing, what a mess.]]> http://www.dslreports.com/forum/remark,20719466 Mon, 30 Jun 2008 07:42:59 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20715957 anon : Here's another apology. for the effect ive taken out most of the text so you can see how many times joseph quinn apologized to me yet still never fixed the issue.


Thank you for contacting us.

I understand that you’ve been upset with our technical support team.
This is something that I can only apologize for. This is an aspect of
our service that we’re always trying to improve. This is why your
feedback is so important to us. We can now look through and see where
and if we made mistakes. Then, we can look into making sure that this
doesn’t happen again. Again, we can only apologize for this frustration
that you’ve suffered. We will continue to work on this to serve you
better.

I understand that there was a late fee attached on to your account.
This is something that I can only apologize for. This is done through
out automated system. We will send emails to the email address on the
account explaining that there is a billing issue. However, if the
outstanding balance isn’t resolved after so long, the late fee is added
to the account. There is nothing I can do about this situation here at
this point. Again, this is something that I can only apologize for.

If you have any further questions please do not hesitate to contact us.

–
Sincerely,
Joseph Quinn
Customer Service
1&1 Internet
]]> http://www.dslreports.com/forum/remark,20715957 Sun, 29 Jun 2008 11:55:06 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20715926 johnnyboyct : I love being told theres nothing wrong, the normal laymen probobly marks this off as being them, but press the issue and they appologize. I called them on it becuase I had this happen 2 times in the same email thread and they still gave me the canned response. WORST HOSTING = 1 AND 1

Please accept out heartfelt apologies with regards to this issue. Our
servers had encountered a minor glitch which affected the connectivity
of our sites including admin.1and1.com. However, rest assured that our
administrators are taking safe measures to ensure that an incident of
this nature will not be able to happen again. Thank you so much for
bearing with us.

If you have any further questions please do not hesitate to contact us.

> Thank you for contacting us.
>
> As we checked your account everything is ok, try to log in to your
> admin.1and1.com.
>
> If you have any further questions please do not hesitate to contact
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Connecticut Web Design and Development]]> http://www.dslreports.com/forum/remark,20715926 Sun, 29 Jun 2008 11:48:31 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20715913 johnnyboyct : Honestly, worst hosting company ever. I wish they would have a rep come to this thread and at least give some excuses, but I think all even their highest reps can do is give "heartfelt" apologies and escalate tickets.
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Connecticut Web Design and Development]]> http://www.dslreports.com/forum/remark,20715913 Sun, 29 Jun 2008 11:43:32 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20715593 anon : having auto renew turned on is not a bad thing really. but the problem is that they cannot send people to a collection agency for future registration/renewals.

since my credit card expired when it was time to renew my domains they should NOT have renewed and been online for 5 months. they should have been turned off so I knew they did not renew.

Then .. even though it is a direct violation of ICANN policies and TOS, 1and1 refused to let me transfer my domains to another registrar until I paid their colletion agency. this was for money I did not yet owe them but had to pay in orer to transfer and since I dont have 500 years to argue back and forth with 1and1 I paid. which is what they bank on]]> http://www.dslreports.com/forum/remark,20715593 Sun, 29 Jun 2008 10:00:07 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20715214 jayco437 : They have auto-renew turned on by default. You have to login to a separate domain in order to cancel (cancel.1and1.com I think?) the auto-renew. Their entire admin/login/billing system is a PITA and a nightmare. The only good thing about them is their $7 domains with free privacy guard. Even their DNS management is some kind of hokey half-assed and even less featured tool.]]> http://www.dslreports.com/forum/remark,20715214 Sun, 29 Jun 2008 04:46:53 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20712668 Jameson : Me too..the company I recently started doing IT for uses it for their email (soon to change) and it has been nothing but problems..]]> http://www.dslreports.com/forum/remark,20712668 Sat, 28 Jun 2008 13:07:08 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20712254 anon : 1and1 is a curse. that post above that someone posted is from my blog. found this link through my webstats.

I can't understand how 1and1 is still a registrar and how ICANN has not revoked their privileges yet for violating all policies.

how can they snd someone to a collection agency for future payments? it specifically states in ICANN TOS that a registrar can NOT withhold a domain from you for future payment. They also can NOT force you to renew a domain name with them after it expires. if your domain expires and you want to transfer it they have to let you.]]> http://www.dslreports.com/forum/remark,20712254 Sat, 28 Jun 2008 10:57:50 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20711834 Prismatic : I had 1and1 until I tried to let about 5 domain names expire.

Know what 1and1 did? They sent me to collections after they unsuccessfully charged my credit card.]]> http://www.dslreports.com/forum/remark,20711834 Sat, 28 Jun 2008 08:25:49 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20710499 anon : check this 1&1 horror story:

»serial-box.net/2008/06/1and1-suc···-notice/]]> http://www.dslreports.com/forum/remark,20710499 Fri, 27 Jun 2008 22:00:47 EDT Re: I HATE 1 and 1 http://www.dslreports.com/forum/remark,20707243 Mospaw : They're merely OK when they work but when there's a problem they suck suck suck. 1&1 is the worst of the worst.]]> http://www.dslreports.com/forum/remark,20707243 Fri, 27 Jun 2008 10:40:18 EDT I HATE 1 and 1 http://www.dslreports.com/forum/remark,20701884 johnnyboyct : Wow I hate these people. I got stuck with them at my newer job. Every time there is an issue getting into their hosting panel even after pasting a direct link, etc. They reply back with sorry, its your end. Ive got 3 people im paying good money to work on projects and we cant get into the panel to work on the db.

I have 3 consultants from all over, we are all working on their stuff from different places and we are all experienced devs. I really think we could track down the issue to being on our end or theirs. At one point they tested FTP and told me sorry its your end, when i was asking why the admin panel is down. I dont even think they read the emails

Ive been ignored about a dedicated server. Asked for pricing because the "business plan" is always screwing up. The phpmyadmin times out after 15 mins reguardless of activity.

JMHO Terrible service and customer service since ive gotten here, dont host with them.
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Connecticut Web Design and Development]]> http://www.dslreports.com/forum/remark,20701884 Thu, 26 Jun 2008 10:47:17 EDT