tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL
| Sprint Refusing to waive Early Termination Fees I received this disturbing message from Sprint:
"We are unable to confirm that the recent changes to our Unlimited Data plan will negatively impact you; therefore, respectfully we are unable to waive your Early Termination Fees. Please contact me at the number provided below at you earliest convenience for further discussion."
I thought that if they are changing their terms, the are basically nullifying the original contract?
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President/CEO - Pacy World - »www.pacyworld.com | |
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 Black05Hemi
join:2004-06-17
Yucca Valley, CA | Re: Sprint Refusing to waive Early Termination Fees lol now they're trying to weasel there way out of the ETF...You change the TOS, you waive the ETF, right? | |
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cpayne5
join:2004-01-06
1 edit | What's the big deal?
If you download a ton and they see it as "unreasonable" then they will terminate you for free. If you never get that termination letter, then it's business as usual until your contract expires. Unless you're just looking for a way out of your contract regardless, of course.
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Hail To The Redskins | |
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 | DarnellP
join:2004-10-12
Las Vegas, NV
| Re: Sprint Refusing to waive Early Termination Fees said by cpayne5  :What's the big deal? If you download a ton and they see it as "unreasonable" then they will terminate you for free. If you never get that termination letter, then it's business as usual until your contract expires. Unless you're just looking for a way out of your contract regardless, of course. What he said... | |
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mooch
No Booing Allowed
join:2001-11-11
Johnstown, OH
 ·Millenicom
| said by cpayne5 :What's the big deal? If you download a ton and they see it as "unreasonable" then they will terminate you for free. If you never get that termination letter, then it's business as usual until your contract expires. Unless you're just looking for a way out of your contract regardless, of course. I was under the impression that if you "download a ton" that you'd open the door to be billed for overage charges exceeding the 5 gig cap. What would be the sense in Sprint establishing a cap and overage charges if they didnt plan on implementing that at some point? | |
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| | ydoucare
join:2003-03-12
Rensselaer, IN
 ·Embarq
·Millenicom
·Sprint Mobile Broa..
1 edit | Re: Sprint Refusing to waive Early Termination Fees said by mooch :said by cpayne5 :What's the big deal? If you download a ton and they see it as "unreasonable" then they will terminate you for free. If you never get that termination letter, then it's business as usual until your contract expires. Unless you're just looking for a way out of your contract regardless, of course. I was under the impression that if you "download a ton" that you'd open the door to be billed for overage charges exceeding the 5 gig cap. What would be the sense in Sprint establishing a cap and overage charges if they didnt plan on implementing that at some point? I'm pretty sure they stated there would not be overage charges, but they would throttle your connection, or simply terminate you.
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Asus P5N-E SLI|E4500|2 GB DDR2 800|8800GT|Audigy + Front Bay|Hauppauge PVR-150MCE|Vista Ultimate + XP Pro SP2 dual boot|Sony Vaio VGN-CR290|Sprint Mobile Broadband|Netgear WGR614v8 | |
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Sprint SUX
@verizon.net | The deal is that they won't let you go for free. They will charge the ETF. THE new T&C states that they will charge the $200 ETF fee regardless of of it was them or you who cancelled. | |
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cpayne5
join:2004-01-06
| Re: Sprint Refusing to waive Early Termination Fees said by Sprint SUX :
The deal is that they won't let you go for free. They will charge the ETF. THE new T&C states that they will charge the $200 ETF fee regardless of of it was them or you who cancelled.
Interesting. I've never seen a provider do that; force you out and charge you for it.
I haven't read the TOS, but if what you are saying is true, then the blurb posted above would cover this situation, anyway.
If they did not charge for force-outs in the past, but now do, that would be a "material adverse effect", no? Therefore, they would have to let you out of the contract with no ETF, since the application of an ETF has changed. 
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Hail To The Redskins | |
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| | | Black05Hemi
join:2004-06-17
Yucca Valley, CA | Re: Sprint Refusing to waive Early Termination Fees We agreed to a contract that provided unlimited usage...They change the contract to a 5GB cap, yet we can't cancel for free? | |
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tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL
| Re: Sprint Refusing to waive Early Termination Fees said by Black05Hemi :We agreed to a contract that provided unlimited usage...They change the contract to a 5GB cap, yet we can't cancel for free? EXACTLY!
They should be paying us!
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President/CEO - Pacy World - »www.pacyworld.com | |
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caribconsult
Premium
join:2003-03-19
Mayaguez, PR
 ·HughesNet Satellit..
·Millenicom
·Sprint Mobile Broa..
| Sprint must be hemorrhaging clients. All of this demonstrates the lengths to which they will go to give you less for more, then claim it is not a change in TOS qualifying for no ETF. This 'legal phraseology' sounds like something written by someone who worked for IRS or Social Security at some point. It seems to be the hallmark of many sales-driven companies; to convince you that less is a better deal for you.
What does this say about our susceptibility to slick marketing? But then again, isn't that why we have government agencies like FTC and FCC? To keep people and companies serving the public honest? Great job, Brownie.
For those of you who bill your Sprint account to a credit card, have you considered the escape option of reporting the card lost? Your card issuer will send you a new one with a different account number and sprint will be unable to bill you. It's a bit of a gamble as to how far they will take matters over a few nickels, but I think this was one strategy I used on Hughes and they conceded to cancel the ETF. I didn't have to report the card - just the threat of it was enough to create in their awareness the golden rule of "he who has the gold makes the rules" and in this case the gold was mine. I just took a very hard-ass proactive stance and just kept repeating to the rep that the service was unacceptable, check the speedtest log, period, end. I probably had to repeat this 4-6 times along with the credit card bit and he finally gave in. I don't warranty this approach at all - just thought I'd offer it up as another way.
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Franklin CDU680/Assent MBR400 combo, CAY1912 panel antenna, Millenicom, 4 XPPro stations, Mozilla everywhere. | |
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tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL
| Re: Sprint Refusing to waive Early Termination Fees said by caribconsult :For those of you who bill your Sprint account to a credit card, have you considered the escape option of reporting the card lost? Your card issuer will send you a new one with a different account number and sprint will be unable to bill you. It's a bit of a gamble as to how far they will take matters over a few nickels, but I think this was one strategy I used on Hughes and they conceded to cancel the ETF. I didn't have to report the card - just the threat of it was enough to create in their awareness the golden rule of "he who has the gold makes the rules" and in this case the gold was mine. I just took a very hard-ass proactive stance and just kept repeating to the rep that the service was unacceptable, check the speedtest log, period, end. I probably had to repeat this 4-6 times along with the credit card bit and he finally gave in. I don't warranty this approach at all - just thought I'd offer it up as another way. I'm glad that that approach worked for you, but it's probably not a great idea unless a significant amount of people do it. Sprint is technically a phone company, and that has a heavy weight on your credit.
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President/CEO - Pacy World - »www.pacyworld.com | |
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tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL | I'm thinking of sending in a complaint to the FTC or BBB, any suggestions?
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President/CEO - Pacy World - »www.pacyworld.com | |
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caribconsult
Premium
join:2003-03-19
Mayaguez, PR
·HughesNet Satellit..
·Millenicom
·Sprint Mobile Broa..
2 edits | Re: Sprint Refusing to waive Early Termination Fees TUARIS: have you tried to contact their corporate office and maybe speak to the VP of customer relations or someone similar? Hughes had a whole section of guys as assistants to the prez and if you called for the prez one of these guys took the call and they had way more power to get things done. I don't know if sprint has anything similar, but it's worth a try.
As I said, there are risks involved in that approach, in that you don't know to what lengths Sprint will go to collect their $200. That's not exactly a huge sum and some of it will go to a collection agency, if they want to get that crappy, which they certainly can. Definitely a dice-roll. Sometimes just the threat is enough - you don't actually have to go through with it.
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Franklin CDU680/Assent MBR400 combo, CAY1912 panel antenna, Millenicom, 4 XPPro stations, Mozilla everywhere. | |
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dgoner
Premium
join:2002-03-08
Bourbonnais, IL
·Sprint Mobile Broa..
1 edit | I cancelled because of the new cap and was told because they changed the terms there would be no ETF. It took a second phone call to them to get it done as the first rep tried to play hard ass with me. I was smart enough to record both conversations and am thinking about going public with them much like the much publicized gentleman who tried to cancel his AOL account went public with his audio recording of the experience. Seemed to be a real embarassment for AOL at the time. Sprint has NO legal grounds to hold you to a contract that offered unlimited service and now is limited.
If you call back and still keep getting the run around I would suggest making a complaint to your states attorney generals office, commerce commission and the better business bureau. With past experience with my states commerce commission the utility company I complained about suddenly started calling me up on the phone and instead of being rude and nasty they were falling over themself trying to make me happy. Funny what the right calls can do for you.
My guess is Sprint found out they were going to lose more then the 1% problem accounts they claim and now are trying to make it impossible. Hold your ground and be ready to fight for your rights... | |
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| countryboymo
join:2005-11-27
Amoret, MO
·Sprint Mobile Broa..
| Re: Sprint Refusing to waive Early Termination Fees I called Sprint and informed them that I get a discount through my work and that I was told it would be a truly unlimited service no matter what after I got the 5gb cap message on last months bill and the representative got her supervisor and he informed me he would take care of it. My bill this month has nothing but unlimited on it. I hated watching my usage on Wildblue and hope I don't have to start doing it with Sprint. | |
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Majestik
World Traveler
Premium
join:2001-05-11
Tulsa, OK
clubs:  
| Re: Sprint Refusing to waive Early Termination Fees said by countryboymo :I called Sprint and informed them that I get a discount through my work and that I was told it would be a truly unlimited service no matter what after I got the 5gb cap message on last months bill and the representative got her supervisor and he informed me he would take care of it. My bill this month has nothing but unlimited on it. I hated watching my usage on Wildblue and hope I don't have to start doing it with Sprint. Same here.
I am not going to worry about it.
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The adventure continues......2008 so far ....Rome,Italy...Kaneohe,Hawaii..Acapulco,Mexico,Switzerland......*December 2008*(RTW)-Venezuela,Easter Island........*2009*- Morocco,Egypt,Jordan,Greek Islands,Moscow..... | |
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netwire
Premium
join:2001-04-27
Mooresboro, NC | I can vouch for the contacting of the BBB; I just had to deal with them in relation to AT&T. Thanks to the BBB I was able to get out of my 2yr contract 6 months early.
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World of Warcraft - My anti-drug.
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tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL
| Re: Sprint Refusing to waive Early Termination Fees Just the mention of the FTC or BBB changed their attitude. I was able to proceed with my cancellation request and i was not held responsible for the ETF. Things ended on a good note.
I'd probably sign up with them agian if they ever decide to remove the cap. The mobile broadband service was exceptional, but $60 a month for 5GB just isn't worth it.
Thanks for all you help.
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President/CEO - Pacy World - »www.pacyworld.com | |
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T_Flight
join:2007-12-30
·Millenicom
| More lawsuits for Sprint...like they haven't had enough already.
If they breach the Contract then TELL them you want out and they BETTER NOT charge you for it and give them your lawyer's name and number in case they do.
I really hope a reputable company gets ahold of Sprint's assets when they go under. It's amazing that they've lasted as long as they have doing this stuff, but it can't last much longer. Eventually all that they owe is gonna catch up to them and the Judge will shut them down in Bankruptsy court.
These Cap's don;t work. yeah, Ma and Pop e-mail user won't even pay any attention to it, and it woukldn't affect them anyway...they use KB of data every other day, but real power users who use the Internet as it's designed for 2008 won't stand for it. This isn;t 1985 and we're not using Billboards. Even visiting an Internet site is a braodband experience and uses large amounts of bandwidth.
Sprint got themselves where they were at becasue they ran off their custiomers, charged them illegal fees, and oversold their bandwidth while sitting on their diff's rolling in the cash, but not expanding their system. It's not the customer's fault Sprint Doesn't have the bandwidth to provide peoper service.
Send a message and do not let them get by with these tactics. If they breach your contract and charge you after you've terminated nail their a$$.
I don;t sign contracts on Internet Service. I sign them on houses, cars, and things luike that, and if somebody breaches that contract I'm not even gonna bother with it. My lawyer will handle it. If you need to, get on the cvlass action plan. You can fix this issue in numbers. There are more of you than there are of them. | |
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| Jack_in_VA
Premium
join:2007-11-26
Mathews, VA
| Re: Sprint Refusing to waive Early Termination Fees I don't recall this thread being one for "Legal Advice" from a non-lawyer. It would be nice to stay away from the continious Sprint bashing you post. You don't even use Sprint so you have no standing on what Sprint does or does not do regarding their customers. | |
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theone
@verizon.net
| Re: Sprint Refusing to waive Early Termination Fees I was a sprint customer as of july 05, 08.
I signed up for unlimited service back in may. I just got my bill over the weekend and decided to cancel because i only get 1xrtt speed which is -105 but if i connected through roaming i was able to get it down to -60 1xr so it was somewhat faster and 300 mb roaming would not work for me.
Anyways i made my first call to sprint to pay my bill then i asked about my bill why was there a 5gig cap and no more unlimited. Lady acted like she didn't know what i was talking about and kept telling me i had unlimited. When i asked for retention she asked me why did i want to speak to them? She clearly knew about the cap but was playing stupid. I told her to tranfer me and laughed at her. She ended up tansferring me to retention spoke to 3 other reps about the cap and cancelling then i was hung up on by the last rep.
I called back now this is when i was fuming a female rep in retention kept telling me i wasnt able to cancel without paying a eft fee we argued and argued i told her it was my right i hung up on her and she called me back and finally i told her i dont want anything to do with you people and i simply told her bye.
Now i made my third call i explaimed to the guy about my situation and having to roam all the time to get decent speeds he was nice and took care of everything without fee. Don't let these rip offs get over on you!!! I will never ever sign up with sprint again. | |
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tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL
| Re: Sprint Refusing to waive Early Termination Fees They are more than likely loosing A LOT of customers. The cap was a bad move for them. Clearly, the ones making the decisions WANT TO run the company to the ground.
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President/CEO - Pacy World - »www.pacyworld.com | |
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T_Flight
join:2007-12-30
·Millenicom
3 edits | Excuse me Jack, but you might want to go back and actually read the post I made this time. Read the black, and ignore the white. In other words don’t read in what you want to into it, read what's there and only what's there- at least as it pertains to me.
I don’t have to be a lawyer to know what my rights are. Some people are actually educated and have sense about these things. It's a real simple concept. If a contract is breached they cannot hold you to it, not matter what small print they write into it.
I am not here "bashing" Sprint. They are doing a good job of that on their own. I'm merely warning people because I was warned the same way when I first logged onto this forum about a year or so ago. It saved me MUCH grief JUST like the post above attests to.
I most certainly DO use the Sprint service. I don’t know what service you are using, but Millenicom uses those Towers, and if Sprint goes under due to the numerous lawsuits they have gotten themselves into I am seriously hoping a company that is ethical takes the system over so that we don't loose it.
I have everything to gain, and nothing to loose, and the same goes for the people I am warning. That's the problem with forums like this. Some people can't handle the truth, but for those that can I will continue to post here about the unethical things that Sprint is doing and not you or anybody else will stop that. Is that clear enough? | |
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caribconsult
Premium
join:2003-03-19
Mayaguez, PR
·HughesNet Satellit..
·Millenicom
·Sprint Mobile Broa..
1 edit | Re: Sprint Refusing to waive Early Termination Fees Hi, T, how's acrobatics?
You really make a good point about what if Sprint went under and who would take them over and would they honor existing agreements like the MC deal, etc, etc. That really is our hope. But Sprint has been here a long time, without being bought out by anyone; probably they have been doing the buying out, but I get the sense that they'll survive, but maybe they'll dump the whole broadband biz. Since it's tied to their cellphone biz, can they do that, I wonder? It sure feels like skating on thin ice, or in a vernacular you might like better, flying no mistakes high.
AND PS TO YOU KNOW WHO YOU ARE: Cut the flaming and ranting....all of you. It is soooooo boring. Folks, this is a technical forum, not a TV show.
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Franklin CDU680/Assent MBR400 combo, CAY1912 panel antenna, Millenicom, 4 XPPro stations, Mozilla everywhere. | |
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tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL | Re: Sprint Refusing to waive Early Termination Fees The way I see it, Sprint became Embarq and Nextel became Sprint.
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President/CEO - Pacy World - »www.pacyworld.com | |
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T_Flight
join:2007-12-30
·Millenicom
| OT, sorry, and I won't turn this into an Aerobatics thread, but the Aerobatics are still on my to do list this year. It's incredibly expensive and takes large amounts of fuel to do that. Avgas is VERY expensive right now. I might try it agaibn around August September timeframe again as it's very hot, and ghumidd and the aircraft does not perforrm very well in those conditions. The veryical manuevers suffer badly. The prop is inneficient and the controls are more sluggish too. Airfoils and engines just don't have the air they do when it's cooler, and the density ALT is much higher in the hot months.
Right now I'm srticking with the rockets, and the Combat Flight sims. Everything is soooo expensive right now. Our Gov't is failing miserably, gas prices are so high I'm afraid that riots and wars may start up if they don't soon do something, and it makes literally everything expensive. Food, Motels, gas to travel...I mean no matter what you are buying or paying for it is expensive. I'm pretty espetblished and semi-retired, but am having to do jobs I wouldn't have to pay for some of the extras I do. It's not just this Country, but the state the entire world is in.
Just as an example, I bought a set of Rudder pedals from germany, and they cost me twice as much as they should've. The dollar to Euro rate is 2:1 (not exactly but close enough). They are nice, but I paid twice as much as I would've a few years ago for them.
Right now, I'm basically in damage control mode. This is another reasomn I am so dead set against Buig Companies taking advantage or people or attempting to. We've got enough problems right now without them adding to it too. | |
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| | | | | blazintails
join:2007-08-25
·Millenicom
| Re: Sprint Refusing to waive Early Termination Fees You are not kidding about the price of things. And the same reason I am moving to Costa Rica for 6 months out of the year starting in September. The cost of living there is very very cheap. Fruits/food costs are almost nothing and housing for $400 you get a furnished home on the ocean. I can live there like a millionaire for what I pay monthly here in Michigan to live.
Costa Rica HERE I COME!
(didnt mean to highjack the thread) | |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI
| I feel obligated to let you know how canceling my CONTRACT went today. First, I told them I wanted to cancel service since I only had the 30 days from the notice to do so. They kept saying I was going to have to pay the ETF. They insisted the contract hadn't changed and I was still on the unlimited plan. So, I pointed the CSR to my bill, page 2 of 20, where the notice was very visible. She then said that she doesn't see anything about where it says they'll wave the ETF. I then asked her if she had ever read Sprint's T's and C's. I copied/pasted the part about canceling ETF free because of an adverse material change. Then she said she was sorry for the misinformation I had received (from her, earlier in the chat) and her supervisor said she could waive the ETF. I then informed her I don't want to cancel the service, just the contract. She double-checked, asking if I wanted to cancel the contract and go on a month-to-month basis. I said yes, and I now am out of the contract and still using the service.
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Sprint Mobile Broadband | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD | |
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tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL | Re: Sprint Refusing to waive Early Termination Fees I didn't know you could do that, cancel the contract and keep the service.
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President/CEO - Pacy World - »www.pacyworld.com | |
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See 6 replies to this post |
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| dgoner
Premium
join:2002-03-08
Bourbonnais, IL
·Sprint Mobile Broa..
| Hey CMoore2004 what is to stop them from having amnesia when it comes to your little conversation about 31 days from now? The way I read the terms & conditions if you don't cancel the service or contract within 30 days you automatically accept the new terms by continuing on with the service. Am I wrong? Were they willing to put this in some form of writing for you? | |
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| | CMoore2004
Premium
join:2003-02-06
Jonesville, MI
| Re: Sprint Refusing to waive Early Termination Fees What they actually did because they couldn't cancel the contract (while continuing service) was change the expiration date to 8/6/08. This is just fine, because that's exactly one month from my last bill's cutoff date, and I've already paid for this coming month. After that, it's month-to-month.
Sprint Subscriber Agreement:
Expires 08/06/2008 | |
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ebb0ts
Premium
join:2008-01-14
Tucson, AZ | now that shows good sense..
nice job!! | |
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| | CMoore2004
Premium
join:2003-02-06
Jonesville, MI | Re: Sprint Refusing to waive Early Termination Fees When opportunity knocks... open the door, handcuff it to the pipes, and beat it until it subdues. | |
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T_Flight
join:2007-12-30
·Millenicom
| Now look there. SOmebody else that knows their rights, read and understood what the contract said, and was able to point out the breach of contract. Now he is in a good position and the law did what it was supposed to. It didn't take legal action, and Sprint has obviously gotten smart again to avoid it.
Score one for the consumer, and for Sprint. If a company earns and deserves credit they will get it.
The one thing I did NOT like was the way they tried to screw him until they realized he was armed with knowing the law. That is where the lawsuits will come in if they succeed in doing that with people not aware, and then they later find out different. So take one point back.
So, they are 1/2 way there, they just aren't doing it honestly. CMoore basically had to beat it out them with the cotract terms they chose to Ignore until they were confronted with them. This would make a great news story. Maybe that can be arranged. | |
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| CMoore2004
Premium
join:2003-02-06
Jonesville, MI | Re: Sprint Refusing to waive Early Termination Fees Did they give you any troubles and say they wouldn't waive the ETF at first? What inspired you to do such a thing?  | |
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jmirabella
Joe Mirabella
Premium,VIP
join:2003-10-20
Lanham, MD
clubs: | Re: Sprint Refusing to waive Early Termination Fees no troubles.. I know my way around a CSR rep very well =) | |
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JGZinv
join:2006-09-26
Borden, IN
| I cancelled out my Sprint unlimited service yesterday (11th) around 7 PM EST or so. I have never received any notice on my paper or net - listing the upcoming changes.
However I'm usually 8 to 15 GBs of usage for my billing period - so I went and killed it early to be safe.
First I called 1800-777-4681 and talked with Julis at Customer Care, told him I wanted to cancel out the service for such n such reasons because of the TOS change and upcoming cap on the 13th. He said there would be a $150 ETF fee.
I said that I have the right to get that fee waived due to the change in TOS and cap being implemented. Other customers have had this same issue. That he should talk to his manager, as they should have some information about this (I said this about 3 times to reinforce it). That I had been regularlly over the 5 GB cap limit in my normal usage. He obviously did not know about the changes being implemented - asked me to go over it all again. Then he said he'd talk to retentions and put me on hold.
Bout 2 minutes later he came back and said I was correct and that he was transferring me to retensions as they'd be better able to handle the cancellation. Got on with retentions Keith, he said I was correct about being able to wave the ETF fee and cancel out the contract. He understood that I'd been using over 15 "kilobytes" per month? I said no, that's 15 Gigabytes per month - he sounded like that was a huge number. He went through the 'sure you can't use this card for something else?' and 'would you be interested in $10 a month off your bill?'. I said no and no... I just want it all cancelled out, without the ETF fee.
He went through and put me on hold for about 6 minutes, then came back and said it was all cancelled out and repeated at least 2x that there would be no ETF fee charged due to the TOS and plan changes. My last bill and the paperwork copies saying my service was stopped would probably show up around August 5th.
After I got off with him, Julis called back to check up on the situation, he'd not been given information about this so he apologized for not taking care of it. He then went through the Cust agent quality survey thing... then sent me up to his survey manager to do another survey. Of which I told her that I had no problem with Julis, but he should already have had the info to know what was going on with the cap and TOS issue. She reitterated this as 'you believe he should have had the information to handle this himself?' I said yes exactly, I'm sure it doesn't help your bottom line and it would have made things quicker.
So that was that. Considering I only had to go through 2 agents to actually get it done with - not bad. But it shows that Sprint is not training their bottom level agents about this cap at all. They'll also try to keep you in your contract and drop $10 off too... which means they already are putting a premium on their price plans.
Hope that helps guys and gals. | |
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tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL | Re: Sprint Refusing to waive Early Termination Fees Hmm... $50 for 5GB? Nope! Still too expensive. | |
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| | CMoore2004
Premium
join:2003-02-06
Jonesville, MI | Re: Sprint Refusing to waive Early Termination Fees I guess that's why you have the choice of not purchasing the service, then. Personally, I would have tried to cancel the contract and get the $10/month off, but that's just me. | |
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| CMoore2004
Premium
join:2003-02-06
Jonesville, MI | Re: Sprint Refusing to waive Early Termination Fees DId I start a trend, here?  | |
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Loker
Premium
join:2004-07-11
Fargo, ND
clubs:
| am I the only one to get out WITHOUT having a connection card? someone at howardforums acted like he did not believe you could get out of contract on a phone because of the 5GB cap...
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking | |
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| CMoore2004
Premium
join:2003-02-06
Jonesville, MI
| Re: Sprint Refusing to waive Early Termination Fees Technically, unless you had the talk/message/data plans, you shouldn't have been able to get out of it with a phone. If it's just an add-on to your plan, it's not considered a material change, and the contract states you can't get out ETF free due to those changes. Since the talk/message/data includes the data right in the plan, it could then be seen as a material change. | |
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Loker
Premium
join:2004-07-11
Fargo, ND
clubs:
| Re: Sprint Refusing to waive Early Termination Fees said by CMoore2004 :Technically, unless you had the talk/message/data plans, you shouldn't have been able to get out of it with a phone. If it's just an add-on to your plan, it's not considered a material change, and the contract states you can't get out ETF free due to those changes. Since the talk/message/data includes the data right in the plan, it could then be seen as a material change. well since I switched to SERO 500 VOICE ONLY data is no longer included as part of my main plan...PAM was an add on...the first thing the lady said to be was so you wanna cancel your connection card service then? I wonder if either of them even checked what I had?
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking | |
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Hambone
Hambone
join:2007-08-11
North Hollywood, CA
| I spoke to Sprint RETENTIONS today at 1:20 Pacific time. [866 267-7139]
The rep told me that next Monday, 21 July 2008; Sprint would be posting a letter on www.sprint.com defining the new 5 GB caps policy.
I was informed that if a user exceeded the 5 GB limit three times in a year their service was to be terminated.
The termination fee would be waived for those terminated by Sprint.
There would be a 60 day notice of termination given.
Sprint would not resort to reducing speeds. In fact, the capability for reducing speeds does not exist.
This policy concerns about 1% of their users.
My interpolation of today’s conversation: it is my opinion that the new limits have been crafted to eliminate those users who are seriously over those limits, and Sprint is desperately trying not to lose the other users.
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Loker
Premium
join:2004-07-11
Fargo, ND
clubs: | Everything else that has been posted so far here and elsewhere shows that they changed the T's and C's so that if they terminate you they can still charge the ETF...I believe the T's and C's over a Sprint rep...even a retentions one... | |
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Epic
@wideopenwest.com
| I just tried to get my contract terminated (July 17th, 2008), and they pretty much told me to forget about it (in VERY broken English). Cant be done without paying the ETF. Im going to keep trying, as this might be my only way out of this shoddy service for the next three years. | |
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ozzyrulez
join:2008-04-06
Keystone Heights, FL
| I talked to them yesterday. They told me the only thing I can do is cancel my service completely or deal with it. No terminating the contract and going month by month till I find something else. They weren't exactly friendly either...
Seeing how Millenicom has the BYOD thing going on, I think I'm going to call Sprint back and tell them to sit on it and spin. | |
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tuaris
You Clicked on the Apple
join:2001-10-19
Naples, FL | Re: Sprint Refusing to waive Early Termination Fees When is the dead line to cancel without an ETF? | |
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Jim_in_VA
join:2004-07-11
Cobbs Creek, VA | Re: Sprint Refusing to waive Early Termination Fees so...how do you like the Instinct | |
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buckeyetom
join:2008-06-08
Ashland, OH | so all i have to do is to call sprint. tell them i went cancel my contract and i went to pay mouth to mouth bc of the tos change and because 5 gb cap.and they will do it.let me now if this is right | |
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| ydoucare
join:2003-03-12
Rensselaer, IN
·Embarq
·Millenicom
·Sprint Mobile Broa..
| Re: Sprint Refusing to waive Early Termination Fees said by buckeyetom :so all i have to do is to call sprint. tell them i went cancel my contract and i went to pay mouth to mouth bc of the tos change and because 5 gb cap.and they will do it.let me now if this is right From what I've read, it's basically a toss up, depending on which rep answers your call. Sprint's CS is so horridly disorganized, the left hand doesn't even know what the LEFT hand is doing, much less the right. | |
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netwire
Premium
join:2001-04-27
Mooresboro, NC
 ·RoadRunner Cable
·Millenicom
·Sprint Mobile Broa..
 ·Vonage
3 edits | Re: Sprint Refusing to waive Early Termination Fees That's correct, but you should do this only if you have time to be on the phone at least an hour or more. Tell the rep "Due to your recent terms and conditions change I would like to cancel my contract, however I would like to contiue using your service." They will tell you that it's impossible to end your contract without and ETF but tell them that per your contract, you have the right to cancel the contract due to this material adverse change. You may need to quote them the terms found on the contract and tell them where to find it. I had to read it to the women twice before she put me on hold to talk to her manager.
The Contract:
quote:
SPRINT/NEXTEL
When You Don't Have To Pay An Early Termination Fee
You aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of changes that may impact you in a manner consistent with this Agreement (see "Providing Notice Under This Agreement" paragraph). Except as provided below, if a change we make to the Agreement is material and has a material adverse affect on you, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
The following, without limitation, will generally not be considered changes to the Agreement as contemplated in this provision and will not result in the waiver of applicable Early Termination Fees: (a) changes to our Policies; (b) changes to rates or charges that are not a core part of the rate plan package for which you contracted - for example, incidental, occasional or casual use charges and other options that do not require a Term Commitment; (b) changes to Taxes & Government Fees; or (c) changes to Surcharges, including assessing new Surcharges.
Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason, including, but not limited to: (a) late payment; (b) exceeding an Account Spending Limit ("ASL"); (c) harassing/threatening our employees or agents; (d) providing false information; (e) interfering with our operations; (f) using/suspicion of using Services in any manner restricted by or inconsistent with the Agreement; (g) breaching the Agreement, including our Policies; (h) providing false, inaccurate, dated or unverifiable identification or credit information, or becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications; or (j) if we believe the action protects our interests, any customer's interests or our network.
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