before you demonize the customer base, please note that a substantial portion of people have only ONE choice of broadband provider and nearly all the rest a choice between two providers. That's actually the crux of the bisquet - little or no competition in the broadband market.
I only have a choice of one broadband provider, so my wallet isn't going to be voting quite yet. As soon as FIOS gets here, the vote will be loud and clear.
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