http://www.dslreports.com/forum/r20706508 en Wed, 11 Nov 2009 14:06:47 EDT Wed, 11 Nov 2009 14:06:47 EDT http://www.dslreports.com/forum/remark,20742911 canuck84 : Frankly, if you are having a complicated issue I don't recommend calling in. Like you have said, dealing with agents who are foreign can sometimes have difficulty grasping technical issues, this is especially true if you have a good working knowledge of computers and/or networking.

Remember, you could always e-mail tech support by going here: »about.telus.com/cgi-bin/tcontactus.cgi or chat with an agent by going to this site: »www.telus.com/chat/

There are always options other than calling, while it may be too late for you, for the rest of you telus customers, try and keep that in mind. ]]> http://www.dslreports.com/forum/remark,20742911 Fri, 04 Jul 2008 18:49:19 EDT http://www.dslreports.com/forum/remark,20706508 anon : Customer Service: TELUS outsource the Phillipines. There are confirmed reports of French-Canadians from Montreal working graveyard shifts. Quality of customer service is very bad.

Tech Service: Not their fault, since the equipment used to operate ADSL is near obsolete and shitty. They are there to find a band-aid solution rather than a long-term solution.

Cost: Too much for too little. TELUS is running a monopoly. If only people opened their eyes and see what the ADSL companies from the overseas offered. It's much cheaper there too. At least capitalism is curbed there to ensure fair competition. Not in Canada because the government and the corps are only interested in running a monopoly.

Basically, Canada is screwed.]]> http://www.dslreports.com/forum/remark,20706508 Fri, 27 Jun 2008 06:55:39 EDT