Leaked Comcast PowerPoint paints a picture of a bumbling in Comcast Cable TV http://www.dslreports.com/forum/r20707982 en Tue, 15 Dec 2009 01:57:30 EDT Tue, 15 Dec 2009 01:57:30 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20773432 anon : I am Taura Brown. You dont believe me? f it!! We'll do it live!! To play is out? What's that mean to play us out?]]> http://www.dslreports.com/forum/remark,20773432 Fri, 11 Jul 2008 01:30:37 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20771613 anon : :o
No I AM the real Taura N Brown.
WTF is this "To tell the Truth".
Why are you posting anonymously ?
Will the real MS Brown stand up.
:D :D :D]]> http://www.dslreports.com/forum/remark,20771613 Thu, 10 Jul 2008 18:28:23 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20770217 anon : Actually this message from tnbrown002 is a hoax. I am the REAL Taura N Brown. I AM very disgruntled. Forreal.

Guess that proves it...]]> http://www.dslreports.com/forum/remark,20770217 Thu, 10 Jul 2008 13:58:58 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20769481 Time Fire :
said by tnbrown002 :

Your information is incorrect. I actually do still work at Comcast in the Plymouth, Michigan office. The reason that no one has been able to get in touch with me is, because I am on a paid leave of absence pending all the hype behind my presentation. No, it was not a hoax, and I was very forreal. No, I don't consider myself "disgruntled", just tired of the BS. Further, I don't believe in throwing the rock and hiding your hand. I don't have a reason to be embarassed by what I said. It is the truth. Clearly, you don't work at Comcast, or you are in a region doing better than mine. At any rate, your information was not correct.
Finally, you begin to differentiate your region from the rest, but in my opinion - here is the main reason why you come off as a disgruntled employee: you don't seem to realize that you work at a call center. If you're calls aren't new sales, then they will be about service issues or billing. That's what the call center was designed for and those are the type of calls that you were hired to manage. Now, BELIEVE ME, I understand how it feels to work 8 (and for some, 10) hour days hearing nothing but service problems and missed appointments, but let's talk about the grand scheme of things here. Do you honestly believe that EVERY tech that works for Comcast is skipping appointments? Do you honestly believe that every Comcast customer in Michigan is experiencing tiling, ingress, CDV problems, VOD-errors, etc.?

The thing is, you're actually dealing with a small portion of the Comcast customer base here, and it seems to be leading you to think that "if the customers I speak to are experiencing this problem, then surely EVERYBODY is experiencing this problem. CQE Baby!" Happy customers generally don't call in, and if they do - chances are they're adding services and the call is getting routed to the sales department.

I will admit that AHT is generally a stupid thing if you're a service rep and pushing CDV is an awful idea if you weren't able to resolve a problem over the phone, but all your powerpoint tells me is that your complaining because you're specific call center sucks (to be blunt)...and if that's true, your call center isn't and shouldn't be a representation of other call centers in Michigan or even throughout America.]]> http://www.dslreports.com/forum/remark,20769481 Thu, 10 Jul 2008 11:37:18 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20767821 sansri88 : Edit: Whoops, misread the article originally.]]> http://www.dslreports.com/forum/remark,20767821 Thu, 10 Jul 2008 00:18:52 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20767819 anon : tnbrown002@yahoo.com]]> http://www.dslreports.com/forum/remark,20767819 Thu, 10 Jul 2008 00:18:38 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20767813 anon : Your information is incorrect. I actually do still work at Comcast in the Plymouth, Michigan office. The reason that no one has been able to get in touch with me is, because I am on a paid leave of absence pending all the hype behind my presentation. No, it was not a hoax, and I was very forreal. No, I don't consider myself "disgruntled", just tired of the BS. Further, I don't believe in throwing the rock and hiding your hand. I don't have a reason to be embarassed by what I said. It is the truth. Clearly, you don't work at Comcast, or you are in a region doing better than mine. At any rate, your information was not correct.]]> http://www.dslreports.com/forum/remark,20767813 Thu, 10 Jul 2008 00:17:23 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20763616 anon :
said by MadMANN See Profile :

This isn't a "leaked" powerpoint presentation. This is a powerpoint made up by a disgruntled employee.
That leaked it so stupid people will bandwagon hate?

fixed]]> http://www.dslreports.com/forum/remark,20763616 Wed, 09 Jul 2008 11:03:19 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20763406 fruhead :
said by maxpower See Profile :

I called that number and it just keep playing Rick Astly - Never Gonna Give You Up. Do you happen to have her email address?
You've been Rick-rolled!

»en.wikipedia.org/wiki/Rick-roll

:D]]> http://www.dslreports.com/forum/remark,20763406 Wed, 09 Jul 2008 10:24:08 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20759725 roveer : Wow...

I have to say, I'm shopping my TV/Internet/Phone alternatives because of the fact that comcast is so bad with customer service.

Recently I looked at their website and they showed a "retail location" in a bestbuy a few towns over. So off I went to talk to someone about my offerings since the website does not list them properly for my area. Guess what... No retail location at Best buy. Didn't even know what I was talking about.

So what did I do, used the website "contact us" button to leave a customer complaint explaining how I was unhappy about the experience and that their products are not properly listed on their website including misspellings.

I asked to have someone contact me via e-mail or my phone to discuss.

What did I receive, an email apologizing for the problems and telling me to call their 800 number for more help. Yup, I want to do business with these clowns. I'm not going to look my hardest to find alternate services as long as I can do it at the same cost or cheaper.

Voting with my wallet I am... Everyone should.]]> http://www.dslreports.com/forum/remark,20759725 Tue, 08 Jul 2008 16:06:54 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20754347 OpsSup : absolute joke, no doubt a disgruntled employee.
person at end does not even work here ]]> http://www.dslreports.com/forum/remark,20754347 Mon, 07 Jul 2008 16:02:03 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20717281 DaveNJ :
said by fiberguy See Profile :



Poor customer service on cable - it happens.. lack of response from phone, happens all the time. In turn, it happens on both sides just the same. It's not limited to one side.
My verizon phone has gone out 5 times this year, for 6 hrs a clip. So its really a rock and a hard place. But i will say Verizon credited me, and were extremely nice on the phone, and told me my phone would be restored within the next day. I cant say the same for cable.
--
“Say no to fear. Don’t let anxiety crush your life. Live life free and unfettered.”



]]> http://www.dslreports.com/forum/remark,20717281 Sun, 29 Jun 2008 18:07:30 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20714193 fiberguy : The show is clearly not a "leak" and maybe not a hoax, HOWEVER, there is a way to make a point about problems from a company, and to WHINE is not the way, you lose credibility. (Conversely it's why so much of what is said on this site, I pay no mind to. There is a right and wrong way to get your point across. when it involves anger, you can be sure up to about 50% is probably exaggeration.

As rockotman said, Verizon has issue too. In So Cal, there is a city cal Helensdale. A very small area of about 3000 home build in the middle of nowhere. Verizon serves this area. Of the 3 lines they had in their house, Verizon was made aware of service issues out there. VZ knew, stated, and made it clear they needed to replace the underground lines. The issue went on for 6 months and VZ never responded. They STARTED To work on the lines, and abandonded the project. Today, the lines are all so bad that they can't be used. Their response to the customer was "We can't supply the 3rd line any longer. (Wrong answer) Second, "we are not going to be replacing the underground facilities anytime soon." (Wrong answer) and "Here's a cell phone for your use. We're not sure if we can replace that line" (Again, WRONG answer!)

The bottom line is that it's not cost effective for them to replace their facilities and refuses to. The PUC is involved and still getting no where. Verizon has a responsibility to serve every home in it's area, BY HARD WIRE, not a cell phone with poor reception in the home.

They get tax payer money to fund these hard to reach areas and needs to follow the law. "Hey Verizon, can you hear me now? STOP BREAKING THE LAW!" The bottom line is that in this case, VZ "REFUSES" to do their legal obligation - this isn't even about having a hard time in fixing, they're not even attempting. I hope they make FiOS customers happy at the expense of others, because here is just one example of how not to run a company.

Poor customer service on cable - it happens.. lack of response from phone, happens all the time. In turn, it happens on both sides just the same. It's not limited to one side.]]> http://www.dslreports.com/forum/remark,20714193 Sat, 28 Jun 2008 21:17:10 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20714099 fiberguy : I just had a good laugh.

It's most likely that this employee was fired with good cause.

Another weed plucked from the garden.]]> http://www.dslreports.com/forum/remark,20714099 Sat, 28 Jun 2008 20:48:12 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20714020 MadMANN :
said by Georgiaboy See Profile :

Oh, and my tech visit didn't go well. No resolution. . . .
Well, first, if he replaced the eMTA, there shouldn't be a charge. That's Comcast equipment and it is not chargeable to the customer when it needs swapped.

Second, if you continue to have a problem, then you can request a lead tech or supervisor. Honestly, the tech should have been checking the normal test points: ground block, splitter, outlet, and tap.]]> http://www.dslreports.com/forum/remark,20714020 Sat, 28 Jun 2008 20:20:07 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20713738 Georgiaboy :
said by MadMANN See Profile :

said by Georgiaboy See Profile :



This person has too much time on their hands. They need to work another shift at somewhere else besides Comcast.
Fixed that for ya. ;)
Nice. Oh, and my tech visit didn't go well. No resolution. Also, the tech didn't do as much as the previous techs did to find one. At many points he would simply pause for several minutes (not while waiting on something either) to watch my television. Unlike most techs that come to my house, he did not even check the little cable input(or whatever) box on the side of my home. This has been a consistent source of problems for me in the past. All he did was do the barebones; he check the little modem diagnostics (which I even did),replaced the ethernet and eMTA modem, and said you need to have your computer checked out when speeds failed to improve, and then left. I didn't want to suggest checking outside b/c I didn't want to piss either he or myself off. He scheduled no maintenance or supervisor, so I guess I'll be paying fifty bucks. Even when tech visits were bad, they would at least schedule for (or at minimum contact) a supervisor. He didn't even contact one. Do y'all think that I was not agressive enough? Normally I am, but I really don't like dealing with them after my past experiences so I gave up without a fight this time. But seriously, in this case, could a little more assertiveness made this visit worth the fifty dollars?]]> http://www.dslreports.com/forum/remark,20713738 Sat, 28 Jun 2008 18:47:10 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20711762 rob316 : My mistake, but no including the local hd channels such as CBS, NBC etc. the HD lineup is horrible, I am not paying a boatload of money for no HD channels but pay for OD that I don;t use]]> http://www.dslreports.com/forum/remark,20711762 Sat, 28 Jun 2008 07:47:04 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20710737 sansri88 : Yup we're all one big happy family, former Suburban Cablevision customers.

And just a little tidbit..Verizon will be having 51 HD channels in NNJ starting 7/30 while we're staying at the same number (at least that's what I hear so far).

It's Comcastic! :uhh:

The NNJ Marketing Department makes the stupidest decisions. I wonder what bumbling idiots run it.
--
Sriram Satish
Comcast of NJ II sucks. Period.
25 HD channels compared to the average 32 or so.]]> http://www.dslreports.com/forum/remark,20710737 Fri, 27 Jun 2008 22:51:28 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20710691 celeritypc :
said by rob316 See Profile :

You are on a different Comcast System, I am on Union II which covers Woodbridge, Carteret Iselin area and we have basically 15 HD channels because the system is maxed out and they cannot add anything else.
Wrong. Same system. It is the former Suburban Cablevison system and covers 42 towns in Essex, Hudson, Union and Middlesex counties.]]> http://www.dslreports.com/forum/remark,20710691 Fri, 27 Jun 2008 22:41:54 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20710052 anon :
said by rob316 See Profile :

You are on a different Comcast System, I am on Union II which covers Woodbridge, Carteret Iselin area and we have basically 15 HD channels because the system is maxed out and they cannot add anything else.
I'm on Comcast of NJ II also which I think is out of Union. Here's my HD channels. Which ones are you missing?
198 SPORTSNET NY HD
201 SPORTS
202 ESPN HD
203 ESPN2 HD
204 TNT HD
205 HD THEATER
206 MOJO HD
207 Vs GOLF CHANNEL HD
208 UNIVERSAL HD
209 MHD
210 NATIONAL GEOGRAPHIC HD
212 YES HD
220 TBS HD
215 HBO HD
219 CINEMAX HD
223 SHOWTIME HD
227 STARZ HD
231 WABC
232 WNBC
233 WCBS
234 WNYW
235 WPIX
236 WWOR
240 WNET]]> http://www.dslreports.com/forum/remark,20710052 Fri, 27 Jun 2008 20:20:58 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709933 rob316 : You are on a different Comcast System, I am on Union II which covers Woodbridge, Carteret Iselin area and we have basically 15 HD channels because the system is maxed out and they cannot add anything else.]]> http://www.dslreports.com/forum/remark,20709933 Fri, 27 Jun 2008 19:51:19 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709850 anon :
said by rob316 See Profile :

I am switching from Comcast to Verizon Bundle with Direct TV, DSL and phone. I have had enough of Comcast lies especially when it comes to HD channels. My area is bandwidth limited and I only get 15 HD channels what a joke. Bye Bye Comcast forever.
I'm in Linden NJ and I have 24 HD channels. Not that I wouldn't like a few more but it seems to me like you should also have the same.

I'd love a few more however (Like SciFi HD Comcast if you're reading this). I don't understand how this could really be true. For the 1st time in over a year I had a problem with on demand, but a quick box reboot fixed it, otherwise it always works. My internet is solid. Never drops, good speed. ]]> http://www.dslreports.com/forum/remark,20709850 Fri, 27 Jun 2008 19:36:41 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709779 MadMANN :
said by Georgiaboy See Profile :



This person has too much time on their hands. They need to work another shift at somewhere else besides Comcast.
Fixed that for ya. ;)]]> http://www.dslreports.com/forum/remark,20709779 Fri, 27 Jun 2008 19:17:31 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709772 MadMANN :
said by Apollo729 See Profile :

Nor do I see a reason to call the person disgruntled.
See opening sample and slide 5 under the title "what does CQE REALLY mean?" Sounds a little disgruntled to me.

As far as signatures, either the person's signature is forged by someone else, or that person doesn't care if they get fired or not. If the latter is true, then there's another clue that the person is disgruntled.]]> http://www.dslreports.com/forum/remark,20709772 Fri, 27 Jun 2008 19:15:22 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709581 anon : You got to be kidding. Anyone who knows how to use Powerpoint can create an "official" looking presentation. ]]> http://www.dslreports.com/forum/remark,20709581 Fri, 27 Jun 2008 18:40:24 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709528 Georgiaboy :
said by MadMANN See Profile :

said by Apollo729 See Profile :

or didn't you look at that last page of the power point?
I got past the first 4 slides. I have other things to do. I am just saying that the presentation as a whole is not a Comcast presentation, rather, a power point that a disgruntled employee at Comcast may have created to get their own point across.

There is a difference between an inside official company power point that is not meant to be seen by the public and something that someone created and/or altered to satisfy their own agenda.
My hint of a hoax (meaning it not being for presentation to or from Comcast) is the constant first person references. I'm certain that you wouldn't put first person references "in" the actual powerpoint presentation at a major corporation. Also, the anecdotes altogether seem personal; another thing I would not expect to be "in" the powerpoint. I would only expect such a thing in the verbal reflections while presenting the powerpoint.

This person has too much time on their hands. They need to work another shift at Comcast.]]> http://www.dslreports.com/forum/remark,20709528 Fri, 27 Jun 2008 18:31:33 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709493 Apollo729 : I don't see why they would sign it and place a copyright on it, sure fired way to get fired. It seems to be pretty well done and well thought out.

I see no reason to object to the contents of the PowerPoint, it all seems very reasonable. Nor do I see a reason to call the person disgruntled.]]> http://www.dslreports.com/forum/remark,20709493 Fri, 27 Jun 2008 18:25:39 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709491 Georgiaboy :
said by rockotman See Profile :

That was about the whiniest Power Point slide show I have ever tried to sit through.

I gave up about 20 or 30 slides in.

Obviously not "leaked", but thrown together by someone who has a strong dislike for Comcast.

Remarkable? Hardly.

Accurate? Not by my experiences.

I am sure that there are those that have had bad experiences with Comcast. I actually switched to their CDV because Verizon was starting to tick me off with their inability to provide reliable land-line services. There was a bad connection in the run to the house (underground) somewhere, and failed after several months to properly repair it, despite several truck rolls. Every time it would rain heavily, I could not receive calls for a few days until the ground dried out. I also experienced waits for Verizon techs that didn't show up, and was faced with truck rolls that could not be scheduled for at least 7 days or more. Rather than bitch about it here, I voted with my wallet by changing providers. If it is a problem for you, I suggest you do the same.
While I do believe this is a hoax, from my experience, Comcast "was" like this down here; however, I know that at least their phone customer service has improved greatly. Tommorrow I will be having a truckroll. I'll see if that's better than what it was the last time I had a truckroll(well over a year ago).]]> http://www.dslreports.com/forum/remark,20709491 Fri, 27 Jun 2008 18:25:12 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709269 MadMANN :
said by Apollo729 See Profile :

or didn't you look at that last page of the power point?
I got past the first 4 slides. I have other things to do. I am just saying that the presentation as a whole is not a Comcast presentation, rather, a power point that a disgruntled employee at Comcast may have created to get their own point across.

There is a difference between an inside official company power point that is not meant to be seen by the public and something that someone created and/or altered to satisfy their own agenda.]]> http://www.dslreports.com/forum/remark,20709269 Fri, 27 Jun 2008 17:32:09 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709262 Rob :
said by Apollo729 See Profile :

or didn't you look at that last page of the power point?
That's it! Everything on the Internet is true!]]> http://www.dslreports.com/forum/remark,20709262 Fri, 27 Jun 2008 17:31:20 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20709074 rockotman : That was about the whiniest Power Point slide show I have ever tried to sit through.

I gave up about 20 or 30 slides in.

Obviously not "leaked", but thrown together by someone who has a strong dislike for Comcast.

Remarkable? Hardly.

Accurate? Not by my experiences.

I am sure that there are those that have had bad experiences with Comcast. I actually switched to their CDV because Verizon was starting to tick me off with their inability to provide reliable land-line services. There was a bad connection in the run to the house (underground) somewhere, and failed after several months to properly repair it, despite several truck rolls. Every time it would rain heavily, I could not receive calls for a few days until the ground dried out. I also experienced waits for Verizon techs that didn't show up, and was faced with truck rolls that could not be scheduled for at least 7 days or more. Rather than bitch about it here, I voted with my wallet by changing providers. If it is a problem for you, I suggest you do the same.
--
"I was the bad guy once again. I laughed at their sorrows. Ha ha ha ha ha." ]]> http://www.dslreports.com/forum/remark,20709074 Fri, 27 Jun 2008 16:51:43 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708998 maxpower :
said by Apollo729 See Profile :

said by MadMANN See Profile :

This isn't a "leaked" powerpoint presentation. This is a powerpoint made up by a disgruntled employee.
Feel free to contact her buddy:

Taura N. Brown
Customer Account Executive
41112 Concept Dr.
Plymouth, MI 48170
(888) COMCAST x 2059

or didn't you look at that last page of the power point?
I called that number and it just keep playing Rick Astly - Never Gonna Give You Up. Do you happen to have her email address?]]> http://www.dslreports.com/forum/remark,20708998 Fri, 27 Jun 2008 16:38:54 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708967 maxpower : So move to DSL already...whats the wait?

quote:
Plus your point of me "paying them" holds no water.


If your so unhappy with them, why do you continue you to give them money?]]> http://www.dslreports.com/forum/remark,20708967 Fri, 27 Jun 2008 16:33:09 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708909 DaveNJ :
said by maxpower See Profile :

Is this supposed to be a joke or something? I don't get it. In your other thread you claimed to have wasted a whole day waiting for a Comcast tech, but you have the free time to post this? Your link doesn't even point to a powerpoint presentation. I don't get it.
Its really simple, I go to a job during the day. Which isnt the same location as my home. I know its a hard concept.
--
“Say no to fear. Don’t let anxiety crush your life. Live life free and unfettered.”



]]> http://www.dslreports.com/forum/remark,20708909 Fri, 27 Jun 2008 16:21:28 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708893 Apollo729 :
said by MadMANN See Profile :

This isn't a "leaked" powerpoint presentation. This is a powerpoint made up by a disgruntled employee.
Feel free to contact her buddy:

Taura N. Brown
Customer Account Executive
41112 Concept Dr.
Plymouth, MI 48170
(888) COMCAST x 2059

or didn't you look at that last page of the power point?
--
Our goal is not the victory of might, but the vindication of right; not peace at the expense of freedom, but both peace and freedom, here in this hemisphere, and, we hope, around the world. God willing, that goal will be achieved.

JFK on October 22, 1962]]> http://www.dslreports.com/forum/remark,20708893 Fri, 27 Jun 2008 16:18:47 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708892 DaveNJ :
said by maxpower See Profile :

quote:
Not if there customers go elsewhere, I would NEVER let comcast touch my home phone considering how bad i have been treated. Do i really want to have to make 5-6 calls for something like that ? I am considering moving to DSL, because of my experience with comcast so far, in retaliation of how i have been treated. So they are missing there goal, by blindly following the money trail arent they..


Your still paying them right?
I cant believe how many mindless statements you have made in this thread. Plus your point of me "paying them" holds no water. Apparently you missed the point of me moving to DSL. Thinking again i will consider moving to DSL this weekend for sure. I would not and could not recommend comcast to someone else, and when FIOS rolls in this fall. I will be the first to sign up.
--
“Say no to fear. Don’t let anxiety crush your life. Live life free and unfettered.”

]]> http://www.dslreports.com/forum/remark,20708892 Fri, 27 Jun 2008 16:18:42 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708836 maxpower :
said by Rob See Profile :

said by maxpower See Profile :

quote:
Yes, Comcast will give credits for outages, but customer has to call in and request those.


Why is that a problem?
It's not a problem. I was just clarifying it before someone mentioned it.
Got it thanks. ]]> http://www.dslreports.com/forum/remark,20708836 Fri, 27 Jun 2008 16:07:43 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708802 Rob :
said by maxpower See Profile :

quote:
Yes, Comcast will give credits for outages, but customer has to call in and request those.


Why is that a problem?
It's not a problem. I was just clarifying it before someone mentioned it.]]> http://www.dslreports.com/forum/remark,20708802 Fri, 27 Jun 2008 16:01:21 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708799 maxpower :
quote:
Yes, Comcast will give credits for outages, but customer has to call in and request those.


Why is that a problem? ]]> http://www.dslreports.com/forum/remark,20708799 Fri, 27 Jun 2008 16:00:53 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708791 maxpower :
quote:
Not if there customers go elsewhere, I would NEVER let comcast touch my home phone considering how bad i have been treated. Do i really want to have to make 5-6 calls for something like that ? I am considering moving to DSL, because of my experience with comcast so far, in retaliation of how i have been treated. So they are missing there goal, by blindly following the money trail arent they..


Your still paying them right?]]> http://www.dslreports.com/forum/remark,20708791 Fri, 27 Jun 2008 15:58:44 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708688 rob316 : I am switching from Comcast to Verizon Bundle with Direct TV, DSL and phone. I have had enough of Comcast lies especially when it comes to HD channels. My area is bandwidth limited and I only get 15 HD channels what a joke. Bye Bye Comcast forever.]]> http://www.dslreports.com/forum/remark,20708688 Fri, 27 Jun 2008 15:35:24 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708641 Rob :
said by maxpower See Profile :

quote:
Like I said before, Comcast is just too big for their own good.


After all that is the goal right?
Absolutely. The problem is they are making money on services they aren't providing.

When a customer has no TV service, and schedules a trouble call and the tech doesn't show up - and no phone calls - the customer is still expected to pay their bill. Guess what happens if they don't pay for their service? First, Comcast won't send a tech out there if customers have a past due balance, and second they'll eventually disconnect the service - leaving the customer to pay the bill.

Yes, Comcast will give credits for outages, but customer has to call in and request those.]]> http://www.dslreports.com/forum/remark,20708641 Fri, 27 Jun 2008 15:25:57 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708637 DaveNJ :
said by maxpower See Profile :

quote:
Like I said before, Comcast is just too big for their own good.


Well not yet. They are still making money. After all that is the goal right?
Not if there customers go elsewhere, I would NEVER let comcast touch my home phone considering how bad i have been treated. Do i really want to have to make 5-6 calls for something like that ? I am considering moving to DSL, because of my experience with comcast so far, in retaliation of how i have been treated. So they are missing there goal, by blindly following the money trail arent they..
--
“Say no to fear. Don’t let anxiety crush your life. Live life free and unfettered.”

]]> http://www.dslreports.com/forum/remark,20708637 Fri, 27 Jun 2008 15:24:58 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708620 maxpower :
quote:
Like I said before, Comcast is just too big for their own good.


Well not yet. They are still making money. After all that is the goal right? ]]> http://www.dslreports.com/forum/remark,20708620 Fri, 27 Jun 2008 15:22:08 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708591 Rob : After reviewing that powerpoint, I can say that it pretty much sums up Comcast. No, I'm not bashing Comcast, I'm being realistic here. Yes, I know that many of us never had any problems, but trust me when I say that there are many unlucky customers who have ongoing problems, from service interruption to billing issues.

It's not the lazy agents either - it's the corporation who imposes strict call rules and lack of proper communication.

Like I said before, Comcast is just too big for their own good.
--
www.rr.cx | YourIP.US ]]> http://www.dslreports.com/forum/remark,20708591 Fri, 27 Jun 2008 15:15:42 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708446 MadMANN : This isn't a "leaked" powerpoint presentation. This is a powerpoint made up by a disgruntled employee. ]]> http://www.dslreports.com/forum/remark,20708446 Fri, 27 Jun 2008 14:45:15 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708149 maxpower :
said by cypherstream See Profile :

PPT file:
»cache.consumerist.com/assets/res···mean.pps
Thanks for the link.]]> http://www.dslreports.com/forum/remark,20708149 Fri, 27 Jun 2008 13:44:34 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708103 cypherstream : PPT file:
»cache.consumerist.com/assets/res···mean.pps]]> http://www.dslreports.com/forum/remark,20708103 Fri, 27 Jun 2008 13:33:56 EDT Re: Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20708043 maxpower : Is this supposed to be a joke or something? I don't get it. In your other thread you claimed to have wasted a whole day waiting for a Comcast tech, but you have the free time to post this? Your link doesn't even point to a powerpoint presentation. I don't get it. ]]> http://www.dslreports.com/forum/remark,20708043 Fri, 27 Jun 2008 13:24:43 EDT Leaked Comcast PowerPoint paints a picture of a bumbling http://www.dslreports.com/forum/remark,20707982 DaveNJ : Well i guess i am one of many customers who experienced, Comcast very low standards of customer service..

»www.boingboing.net/2008/06/20/le···wer.html


In this remarkable leaked Powerpoint presentation produced by a Comcast employee to brief co-workers about how incredibly shit their customer service is, a series of frank admissions of total incompetence, inadequacy and pathetic bumbling paint a (fatally accurate) picture of a monopolist in decline. My favorite quote: "On average, gas is $4.07 (too high for unnecessary truck rolls) and very shortly cable will go from a 'need' to an option for some people."

Comcast Quits Early

Technicians are not showing up for appointments and it appears they are not being held accountable.

* Comcast technicians and subcontractors routinely cancel/reschedule customer appointments without approving or even notifying the customer of the change when they are tired of working.

* Several of my customers have complained that the technician was rude or short with them when they refused to let him come earlier than scheduled.

Scott of New Hudson MI (01/29/07) “I made 3 separate appointments to have Comcast come out and install cable, phone, and high speed internet as part of their Triple Play deal. The first appointment came and went, nobody showed up or called. Set up another appointment, but they did call to cancel that one…”


--
“Say no to fear. Don’t let anxiety crush your life. Live life free and unfettered.”



]]> http://www.dslreports.com/forum/remark,20707982 Fri, 27 Jun 2008 13:12:22 EDT