mgbeecher
join:2003-10-28
Palm Beach Gardens, FL
| Comcast On Demand is Unwatchable
I'm wondering if anyone else agrees with the subject line of this message. Nearly every program I try to watch eventually disintegrates into an unwatchable mess of colored boxes dancing across the screen and broken audio. It's been this way virtually since Comcast took over for Adelphia.
Is this a common occurrence? |
|
sansri88
Go digtal you analog laggards
Premium
join:2005-12-17
New York, NY
clubs:  | On Demand and HD On Demand is fine in my area. Must be a system issue only. |
|
panth1
The Coyote
join:2000-12-11
Boca Raton, FL | reply to mgbeecher
Could be a signal problem or maybe a box problem. Try unplugging and plugging the box back in to rest it to see if that makes a difference.
If it keep happening, I would call Comcast and have someone come out and see it happen in real time. |
|
mgbeecher
join:2003-10-28
Palm Beach Gardens, FL | My son in law who lives around the corner from me has the same problems with On Demand. I don't think this is just a bad cable box. |
|
Qumahlin
Never Enough Time
Premium,MVM
join:2001-10-05
united state
| said by mgbeecher  :My son in law who lives around the corner from me has the same problems with On Demand. I don't think this is just a bad cable box. Have you called a tech or checked if its a signal issue? It may very well be a Comcast issue, but in this area and many many others on-demand works just fine with no issues whatsoever. Whatever issue you are experiencing is isolated to your area or possibly your equipment. |
|
beavercable
join:2008-05-11
Beaverton, OR
 ·Comcast
| reply to mgbeecher
Try this using your remote press cable then power (to turn off the cable box only) immediately press the red or grey ok/select button. The diagnostics page should pop up. First check the oob status look at the snr level hopefully it says fair to good. If you keep pushing down on the remote cursor it should show you how it has been fluxuating. You can also check the in band status but pay attention to the error counts mainly the uncorrectable. And finaly check the interactive status option. You should see the ip address of your set top as well as the state which should say running. Down below it it will be the socket port state in which 00,01 and maybe 02 depending on model with have numbers will be saying ready/receiving. If your box isnt saying any of this try checking the cables for tightness on the back of the box and at the wall. |
|
Greg2600
join:2008-05-20
Belleville, NJ | reply to mgbeecher
Seems fine to me when I use it, which is seldom. |
|
OpsSup
join:2008-06-02 | reply to mgbeecher
You need to schedule a service call, It is most likely an outside signal issue, but need to let tech diagnose inside wiring and to the pole |
|
JohnInSJ
Premium
join:2003-09-22
San Jose, CA | reply to mgbeecher
yep, that's not normal. Get comcast to fix it.
--
My place : »www.schettino.us |
|
sop1
join:2001-02-11
Bartlett, IL | reply to mgbeecher
If you have a GSM cell phone try putting it in another room as they create interference if the Comcast channel is near the 850 frequency. Not sure what On Demand is set at but I know GSM interfers with certain channels. |
|
andyross
join:2003-05-04
Schaumburg, IL
| reply to mgbeecher
OnDemand works by setting aside a few frequencies to carry the video. As users call up stuff, they are assigned a frequency and a subchannel in that, and watch it. In your case, it may be one suffering from noise, or your signals are weak to begin with. Often, the OnDemand frequencies may be stuffed up near the high frequencies, where line losses can be high if your cabling is old.
Unfortunately, you can't really figure out what frequency is being used. It may vary each time you start something (one reason for the long pause when starting.) What MIGHT works, if you have a TV with a QAM tuner, is to start something, then use the TV to scan for channels, and then try to find the channel that matches what you are watching. |
|
