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Forums » Equipment Support » Hardware By Brand » Belkin » [Problem]Belkin N1 Vision: disconnects on a 2-hour intereval
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« N1 wireless ADSL modem router(F5D8631-4)!!!  
page: 1 · 2 · 3
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PeterinNJ

@optonline.net

reply to PeterinNJ
Re: [Problem]Belkin N1 Vision: disconnects on a 2-hour intereval

UPDATE:
The good news is that the wireless disconnecting every two hours is apparently due to the way pokerstars software works with some routers and not the Vision's ntp task.

This is based on my personal experience and the times listed in the the Vision's security log for the ntp task (which is a full TEN minutes AFTER the disconnect).
I found at least two threads, including the following:
»forumserver.twoplustwo.com/32/be···-259447/
that highlight the issue as only occurring with pokerstars and not other poker sites.

An auto-repeating ping command running constantly resolves the issue.
ping -t pokerstars.com

Now the only issue I thought I had with the N1 Vision may in fact just be a poker client software issue that happens with a variety of routers!


PeterinNJ

@optonline.net

reply to dlnqt
I take back my previous comment.

PROBLEM:
The (wireless) disconnecting WAS due to the N1 Vision (version 2000 in my case) after all.

What fooled me earlier is that the router's security log shows the ntp request always occurring exactly 12 minutes AFTER every disconnect, which didn't seem to make sense.

SOLUTION:
Despite the time mismtaches between the ntp task run times and the time the disconnects were occurring, I decided to kill the task anyway to see what happened.
Once I did this, via the hidden page, the disconnecting stopped - the pokerstars log files are very handy for checking this (I simply do a find on "keepAlive timeout exceeded")
The pokerstars site also issues a welcome pop-up after I get disconnected; that is the other clue that a dropout occurred (in case I am not actively using the site or my computer when a disconnect occurs).

RESULTS:
Before disabling the ntp task, the dropouts occurred every two hours, without fail; after disabling the task (about 22 hours ago), I have not had a single dropout.
I am surprised Belkin hasn't released a firmware update, especially since the average user is not going to know about the "hidden page" and killing an ntp task; rather, they average user is likely to return the router and get a different one or return to their old model if they still have it.

COMMENTS:
Luckily the router hasn't needed rebooting so far (have owned it about 10 days) and I suspect I will have to reboot it once every month or two at most; therefore the task killing trick will only be needed once in a while and wil not be a cumbersome process while we await a firmware update that addresses this issue.

Belkin,
I hope you are reading this and working on the code changes required to fix this. I would hope it is pretty straight forward since you already did it for version 1000 and the specific part of the code base that needs to be changed is hopefully pretty similar between version 1000 and 2000.


ncinsguy1

@bellsouth.net
how do you kill the task? i got to the hidden page but i don't see anywhere to kill a process.

ncinsguy

join:2008-06-15
United State


2 edits
said by ncinsguy1 :

how do you kill the task? i got to the hidden page but i don't see anywhere to kill a process.
i'm not using any poker sites, my connection drops all the time and my router is version 1000 with the latest firmware.


PeterinNJ

@citicorp.com

reply to dlnqt
In reply to your question, here are detailed instructions.

A post on Pcmag by Nexy and on the DD-WRT forum by Nexy33 explains how to kill the ntp process on the Vision N1

Here they are verbatim:

"1) go to this page on the router »192.168.2.1/wukongjiuwo.html
2) type PS and click on the enter button
3) identify the NTP process : on my machine it was 782, in the post it was 787, so be careful it varies. the process is easy to identifies, it have NTP in it and the time zone in wich you are
4) type kill [process number] in my case it was kill 782 and click the enter button
5) voilà!"


I didn't bother to edit anything that is listed in italics above.

Good luck!

I got disconnects the last two nights (two the first night
and one the second night around the same time); I am not sure why.
I may change the channel to see if it helps.
Before that it had been fine for literally days.

ncinsguy

join:2008-06-15
United State
thanks for the instructions i'll try it when i get home.

ncinsguy

join:2008-06-15
United State
i think it worked, it was scheduled to drop at 19:30 est but it didn't


StRoRo

@co.uk

Unfortunately I have installed the latest patch 1.00.16.
My problem was it was dropping my xbox live and several online games ever hour or so.
This fix has stopped my PC games from dropping but has since caused my XBOX not to connect to the router. Anything with an unknown hostname is not given an IP address. Even if I give a static IP to my XBOX it cant connect.

I have tried the kill command but I feel its too late now. The damage is done


PeterinNJ

@citicorp.com

reply to ncinsguy
[ncinsguy said]i think it worked, it was scheduled to drop at 19:30 est but it didn't

That's good news.

Last night I didn't experience the wireless disconnect issue that I had one and two times on the prior two nights respectively, so maybe it was someone on a nearby network.
I didn't get around to changing the channel in the router config yet.
I forgot what the default was, but I set it to 'auto' a week or so ago.

I wish I could set the router to 'n' only (I don't care about b or g and those two represent most of the nearby wireless networks). Not sure why the router config doesn't offer / support "802.11n only".

Anyway, I am happy with the router / wireless adapter combo that I am using.
The adapter (Rosewill Rosewill RNX-N1) sees about 13 wireless networks, which is a lot more than my notebook's decent Atheros AR5005G wireless G adapter!
This is great IMHO considering this is in a single family home neighborhood with no apartments nearby (i.e. other residences are not close by like apartments would be).

ncinsguy

join:2008-06-15
United State

reply to StRoRo
said by StRoRo :

Unfortunately I have installed the latest patch 1.00.16.
My problem was it was dropping my xbox live and several online games ever hour or so.
This fix has stopped my PC games from dropping but has since caused my XBOX not to connect to the router. Anything with an unknown hostname is not given an IP address. Even if I give a static IP to my XBOX it cant connect.

I have tried the kill command but I feel its too late now. The damage is done
How is your Xbox connected, wireless or wired? Before I did the fix my wireless would drop but wired would not be affected. You can always reset the router and set it up again to get the software update out of there if you believe that to be the problem.

ncinsguy

join:2008-06-15
United State

I just got response from Belkin about this problem, they sent me a generic form response of things i have already tried. I replied to them and told them what the problem is and the fix and the link to this post and asked the to fix it. Hope the will.


PeterinNJ

@citicorp.com


2 edits
reply to dlnqt
nicinsguy,

Thanks.

Belkin (or at least their UK counterparts) should know what to do since as stated in their own pre-release Vision firmware release notes:

"Fix for a problem where the router would drop some connections on 2-hour intervals"

»www.belkin.com/uk/support/

[Mod note: Link fixed. sash]


sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs:
reply to PeterinNJ
Re: [Problem]Belkin N1 Vision: disconnects on a 2-hour intereval

Peter, your link wasn't working at all but I was able to fix it somewhat but it doesn't go to that article. Could you please repost it? Thanks.

ncinsguy

join:2008-06-15
United State


1 edit
said by sashwa See Profile :

Peter, your link wasn't working at all but I was able to fix it somewhat but it doesn't go to that article. Could you please repost it? Thanks.
i found the article »www.belkin.com/uk/support/articl···scid=282

i'll try those drivers tonight. they have different downloads on the UK site than the US site and the driver version numbers are higher. I guess they are anti-US when it comes to support. They told me to send mine back for a replacement, their tech support is horrible.


sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs:
  Thanks, ncinsguy!


StRoRo

@co.uk

reply to ncinsguy
My Xbox was connected wirelessly with the MS XBOX wireless adapter.
When trying to the connect it fails to connect straight away strange thing is the DHCP is reserving an IP for the xbox.
I have done everything I can even removed all of the security from the wireless, changed it to wpa, wep and even totatlly removed and it still would not connect. tested it with an old router and the xbox connected to that no problem.


StRoRo

@co.uk

reply to ncinsguy
said by ncinsguy See Profile :

I guess they are anti-US when it comes to support. They told me to send mine back for a replacement, their tech support is horrible.
I don't think that they are Anti-US. If the firmware is developed in the UK it not legal in the US. Europe can use 2 extra channels for wifi which uses a frequencey reserved for non-public use in the US.

ncinsguy

join:2008-06-15
United State

reply to StRoRo
said by StRoRo :

My Xbox was connected wirelessly with the MS XBOX wireless adapter.
When trying to the connect it fails to connect straight away strange thing is the DHCP is reserving an IP for the xbox.
I have done everything I can even removed all of the security from the wireless, changed it to wpa, wep and even totatlly removed and it still would not connect. tested it with an old router and the xbox connected to that no problem.
i don't have any experience with the MS wireless connector so i'm sorry but i can't help u with and the settings withing the 360. try to connect it with a wire directly to your router to see the results. i have mine connected to an access point that is bridged with a wireless connection on one of my pc's.

ncinsguy

join:2008-06-15
United State

reply to StRoRo
said by StRoRo :

said by ncinsguy See Profile :

I guess they are anti-US when it comes to support. They told me to send mine back for a replacement, their tech support is horrible.
I don't think that they are Anti-US. If the firmware is developed in the UK it not legal in the US. Europe can use 2 extra channels for wifi which uses a frequencey reserved for non-public use in the US.
guess i broke the law but the UK software works and it fixed the problem. The router itself is a different version than the one sold in the UK so i would think even with the UK software i doubt it can see those other frequencies but i could be wrong. i'm just glad this thing is working...so far
Forums » Equipment Support » Hardware By Brand » Belkin« N1 wireless ADSL modem router(F5D8631-4)!!!  
page: 1 · 2 · 3


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