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FedUP withUSPS

@speakeasy.net

How many times is the USPS obliged to re-deliver a package?

The Short Version: After leaving an initial "attempted delivery" notice, how many more delivery attempts is the USPS obligated to make to deliver a package? Is it one more attempt after that first attempt? Or two?

I understand that it is up to me as the recipient to indicate a) I want the package redelivered and b) the date I want the second/third delivery attempts made.

(I'll post the Much Longer Version when time permits)



davidg
Good Bye My Friend
Premium,MVM
join:2002-06-15
none

around here they leave a card saying they attempted and will attempt again on X date. if not successful you can pick up at the PO. usually if they cannot get it delivered in about 7 days, either dropped off or you picking it up, they will send it back.
--
Lack of Preparation on YOUR Part does NOT Constitute an Emergency on Mine!



iMiKE23

join:2003-01-26
Los Angeles, CA

They deliver or try to deliver the parcel only once. The mailman will leave you an attempt card for you to either A) Go to the post office and pick up your parcel or B) Sign the back of the attempt card and it will be re-delivered to you whether you are at the house or not.

If you haven't done any action; a week later another attempt card will be sent to you reminding you of your parcel and that it will be sent back to the shipper on the specific date specified on the card.



AbBaZaBbA
Premium
join:2002-07-10
Wildomar, CA
kudos:4
reply to FedUP withUSPS

I believe after the first attempt they are not obligated to try again. Not 100% sure though. It also depends on the services. If it's insured for $100, then you can probably sign the paper and have it delivered when you're not home. But if they require someone to sign for it in person then they cannot leave it. If your postman is nice you may also get them to redeliver.

I know with express mail they will try a couple times (maybe 3?)

UPS and fedex are 3, but if you call you can usually get a 4th.



vaxvms
ferroequine fan
Premium
join:2005-03-01
Wormtown
kudos:3
reply to FedUP withUSPS

have you tried doing this?
»redelivery.usps.com/duns/Redelivery.jsp



FedUP withUSPS

@speakeasy.net
reply to AbBaZaBbA

said by AbBaZaBbA:

If it's insured for $100, then you can probably sign the paper and have it delivered when you're not home. But if they require someone to sign for it in person then they cannot leave it. If your postman is nice you may also get them to redeliver.
Well, here's what happened:

Saturday, I got a "sorry we missed you" notice, notifying me that I had a package that needed to be signed for. I looked on the card and saw the phone number listed for the local post office, along with the hours of "6am to 4pm."

Monday morning, I called around 6AM (in a burst of optimism that I'd get something useful done that early) and asked to speak to my carrier, only to be told that the carriers do not roll in until 7:30. Fair enough, so I called back again at 7:30 and asked for my carrier. I hear his voice coming from far away, I say "hello" about five times, five seconds apart, and next thing I know....he's hung up on me.

So after calling back and being told by the same lady who picked up the phone the first time that "he pressed the wrong button" I was bounced over to him once more. I explained about the notice and asked if he could, please, bring the package by today. and that I would make sure to be on hand to sign for it.

At that point, I encountered substantial resistance. He basically said that he was not obliged to bring the package by again. I maintained that he was, in fact, obliged to do so, only to get the same line thrown back at me. Well, I don't call people up at 7:30am (and after two previous attempts) to have them tell me how useless they are, so at that point I made it clear to him that he'd need to redeliver the package and that I would be home to sign for it.

After I hung up, I called the folks at 800-ASK-USPS to get the lowdown on just how many redelivery attempts a carrier is obliged to make. The answer I got was this: the post office holds a package for X number of days, the number of days depending on the type of delivery service, with 5 days being the minimum hold time (for an Express Mail package). I can schedule redelivery attempts for as long as they hold the package for, though typically the redelivery attempts are going to be spaced 48 hours apart.

Typically, a mail customer is going to get three notices: a "there's a package for you" notice, a second, "hey, there's *still* a package for you" notice if you don't schedule a redelivery or pick it up at the post office, and finally, a "we're mailing this package back if you don't claim it by date X" notice. With each of those notices, I have an opportunity to fill in a redelivery date 48 hours from the time of the notice and leave it for the carrier.

When my mailman showed up and I signed for the package, we had a minor argument over just what circumstances he is obliged to redeliver a package under. The stance he took was that if a package required a signature that he was only obliged to attempt to deliver the package one time, and that after one delivery attempt, I was obliged to pick it up at the local post office myself. I told him of the chat I had with his pals at the 1-800 number that contradicted what he said, but he remained adamant.

Personally, I think I'm cursed with a lazy carrier. I say this because we've gone through this exact same process before: I get a notice, then I call him early in the AM the next day to let him know that, yes, I will be in that day to sign for the package and could he please deliver it. I've never once faked out on him and not been in when I said I would be. So why this is suddenly a problem is a mystery to me.

Are these any ex-carriers out there that could furnish a definitve answer to this question?

Believe it or don't, I don't mind being wrong on this at all. I do mind being told by my carrier that he is not obliged to redeliver a package, only for him to be incapable of producing a reason for this alleged policy when I ask him why, exactly, he can't make at least one redelivery attempt upon my calling him and telling him I'll be on hand to sign for it. Again, it's not like I'm not there when I call to tell him that I will be on hand to sign for the package.


pp03

join:2002-06-13

Cursed with a lazy carrier? How much simpler do they need to make it for you...you trace your packages from the time they leave and have an estimated delivery time.

If it is the USPS, they work like clockwork. My mailman hits my box every day at 11AM...what is so hard for you for it to happen a lot? Is it that hard to drive a couple miles to the office and pick it up?

Maybe you need to live in the country, our postman just open the door and put the package inside. But, we are neighbors, so I guess that helps.
--
The History Channel rocks! ... you know it!



anonysoum

@comcast.net
reply to FedUP withUSPS

I signed a release at United Parcel Service and FedEX so that they leave all packages at my door, regardless of whether a signature is required.

Expensive items I don't want to risk being stolen I just have shipped to the UPS/FedEx terminal and pick it up after work.



FedUP withUSPS

@speakeasy.net

-1 recommendation

reply to pp03

said by pp03:

Cursed with a lazy carrier? How much simpler do they need to make it for you...you trace your packages from the time they leave and have an estimated delivery time.
Unfortunately, estimating a delivery time won't do me much good if the carrier claims he doesn't have to deliver the package after that first notice. Sadly, I cannot spend half the day, every day, at the house waiting for the mail carrier to show up on the off chance that he might have a package for me.

If my carrier were indeed "making life simple" for me, there wouldn't be a problem. But his claiming he's only obliged to attempt to deliver a package one time is a lot less about making life easy for me and a lot more about making life easy for him.

said by pp03:

If it is the USPS, they work like clockwork. My mailman hits my box every day at 11AM...what is so hard for you for it to happen a lot? Is it that hard to drive a couple miles to the office and pick it up?
It so happens it's more than "a couple of miles" to the post office.

But how far away the post office is is beside the point. Either the USPS is in the package delivery business or....they are not.

If I have to drive to where they are to receive packages, rather than them delivering packages as they are supposed to do, then it's clear they are not in the package delivery business. In which case, they need to stop taking money for services that they have no intention of providing.

said by pp03:

Maybe you need to live in the country, our postman just open the door and put the package inside.
Maybe my mail carrier needs to start acting like a mail carrier and start actually carrying my mail for me. You know, rather than insisting that I play mail carrier for him and pick it up myself at the local post office.

After all, that is his job description.

said by pp03:

But, we are neighbors, so I guess that helps.
Yeah, I guess it does.

I got another "sorry we missed you" notice today. This time, the carrier didn't fill out anything on the card except for the "IF CHECKED, YOU MUST BE PRESENT AT THE TIME OF DELIVERY TO SIGN FOR AN ITEM" checkbox. So I have no idea what it is he's even trying to deliver.

I guess he has better things to do with his time than fill out forms like he's supposed to. You know, so I can get some sort of idea of what's going on?

At any rate, three calls to the folks at 800-ASK-USPS and a brief chat today with someone at the local post office all yielded the same result: the post office representatives all said that, yes, he is obliged to attempt a redelivery if I indicate I'd like one, even if it's a package that requires a signature.

So it looks like I need to talk to a supervisor at the local PO or something. Because what we have here.....is a failure to communicate.


Caddyroger
Premium
join:2001-06-11
To the west
Reviews:
·Comcast

1 edit
reply to FedUP withUSPS

Did you fill out the attempted to deliver or did you go to the post and tell the guy. If you did then he in the right to tell he don't have to deliver it since you are not his boss. You don't go to the mail person you fill the form out when you would like it delivered and put in the mail box. If it was me I would told you to go and see my boss.
--
Caddy



joako
Premium
join:2000-09-07
/dev/null
kudos:6
reply to pp03

said by pp03:

Cursed with a lazy carrier? How much simpler do they need to make it for you...you trace your packages from the time they leave and have an estimated delivery time.

If it is the USPS, they work like clockwork.
Yep. Priority mail from CA to FL or FL to CA in 2 days... for $3.80 or whatever it costs.

Gotten packages (priority usually, never use express) delivered on Sunday many many times.

I've gone to the PO at odd hours and I see it seems like there are plenty of people hard at work.
--
09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0


NwkEWR
Spare Me the Marxist B.S.
Premium
join:2002-04-10
Newark, NJ
reply to FedUP withUSPS

Every profession has an a**hole or two at every office, some people take their jobs seriously, some don't, for the longest time we had a carrier called Marie who was a mild mannered, polite and professional carrier that went out of her way to do her job to the best of her ability while keeping in mind that "I treat my route customers the same way I'd like to be treated", Marie bought a house down the Jersey shore and requested a transfer to a P.O. closer to her new home, ever since then (about six years) we've had five different carriers assigned to our route, three of those have been retained on a route rotational basis, the other two were fired because of the large amount of complaints from people in the neighborhood, the worst one was a young "urban" female who wouldn't even answer a polite hello, how are you? and practiced mail mutilation while inserting it in the boxes, I was one of the customers who complained to the local supervisor, he told me that he had received dozens of complaints about her and an inspector was assigned to follow her inconspicuously, I saw him on a Saturday afternoon, he drove an unmarked Ford Taurus that looked just like any other civilian owned one would, I asked him what he was doing opening the mailboxes and he stated that he was checking the condition of the mail upon delivery due to complaints, I thanked him and went about my business, about a month and a half later I received a letter from the City's Postmaster apologizing for the previous situation with the damaged mail, it was also mentioned that the culprit was a probationary employee that failed her probation and was terminated, talking to some of my neighbors they confirmed having received a similar letter.

Unfortunately it takes one or two bad apples to tarnish the hard earned reputation of most postal employees, carriers work under just about any kind of weather conditions and do it reliably and effectively, most of the time people expect, demand and receive outstanding service from the USPS, situations like the one I've mentioned above are mostly rare, do not forget to let your carrier(s) know how much you appreciate and value the service that they provide for you, come Christmas, give your carrier a nice card and appropriate tip, I know carriers are not supposed to accept gratuities, I have never had one that has refused to accept it. Take care of those that take care of you and most of the time it will come back to you in like fashion. For the record, I am not a postal employee.
--
BEWARE: "We can't expect the American people to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism." - Nikita Khrushchev -



AbBaZaBbA
Premium
join:2002-07-10
Wildomar, CA
kudos:4
reply to FedUP withUSPS

yea I agree. I do usually ship 1-2 envelopes small boxes every day but our postlady is very nice. I tip her 20$ or so during the holidays and chat every so often. The previous guy was very nice too but since our "route" only consists of 5 houses they just merged it into the route next to it. Although on her days off the other guy sometimes gets pissy if I have PM boxes and haven't requested an online pickup the day before (I usually don't know if i'm sending pm the day before).



removed
Premium,VIP
join:2002-02-08
Houston, TX
kudos:40
reply to joako

said by joako:

Yep. Priority mail from CA to FL or FL to CA in 2 days... for $3.80 or whatever it costs.
I wish it were $3.80. It's much closer to $5 and $5.25 nowadays.


AbBaZaBbA
Premium
join:2002-07-10
Wildomar, CA
kudos:4
reply to FedUP withUSPS

Depdning on location I would say about 45% of the time it's 2 days, 45% of the time it's 3 days and 10% of the time it's more. Maybe 1% of the time it's overnight (rare but it does happen). I had one item go from CA to VA overnight during the holidays with PM.



james1

join:2001-02-26

1 edit
reply to FedUP withUSPS

said by FedUP withUSPS :

When my mailman showed up and I signed for the package, we had a minor argument over just what circumstances he is obliged to redeliver a package under.
Have fun with "lost" letters from now on.
He brought you the damn package, you should have said "Thanks, I appreciate it" and let him feel good for what he felt was going and above and beyond what was required.
As it stands right now, you both think the other is an idiot.


Grumpy
Premium
join:2001-07-28
NW CT
reply to FedUP withUSPS


Life rule 310:
Never argue with the people who handle your food or your mail