rbienstock
@carlinamerica.com
| [TWC] [TWC] NYC RR -- I keep losing service I have RoadRunner internet service from TWC in Manhattan. My service is very erratic. when it is working, I reliably get over 6M download speed, but the problem is that it cuts out 8-10 times a day for 2-5 minutes at a time. Basically, if it hasn't been used in a while, when you first start using it again, it works for about 30 seconds and then goes down for a few minutes. I know the address of the internal web server in the RCA cable modem TWC supplied, and I have printed out the error logs, which all say that the modem didn't receive an expected ranging response. If I call TWC/RoadRunner CS, they can't really help me because whenever I call, the system is working, and if the system is working, they take the position that nothing is wrong. Even if I call when the system first goes down, it almost always comes back up before I get connected to a CS representative. I did insist that they send a technician to my house because I was hoping that he would at least look at my error logs, but he didn't have a clue what they meant. He did swap the modem for a new one and checked that I had proper signal levels. But that only fixed the problem for about two weeks. The problem is that the issue is clearly a network issue, not an infrastructure issue. And most probably a provisioning issue, IMO. Does anyone know how one can possibly talk to a network tech at TWC/RR to look at my logs and hopefully fix the problem?
FYI: My modem has five lights, reading from Left to Right: Message, Cable Activity, Cable Link, PC Link and Internet. During normal activity, the Message light is always out, Cable Activity flickers, Cable Link is continuously lit, PC Link flickers and Internet is continuously lit. When the connection goes out, Message, Cable Activity and Cable Link are all out and PC Link and Internet are flashing (not flickering (which indicates activity), but flashing with a steady rhythm).
The error logs all have one of four error messages in them, as follows:
Mon Jun 30 11:11:13 2008 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Jun 30 11:10:41 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 30 11:10:22 2008 Critical (3) No Ranging Response received - T3 time-out
Sun Jun 29 12:45:21 2008 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC |
