Re: question about cable boxes (4240 HDC) in Cox HSI http://www.dslreports.com/forum/r20723997 en Wed, 11 Nov 2009 11:57:52 EDT Wed, 11 Nov 2009 11:57:52 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20756622 MarkRH :
said by joako See Profile :

]Blank as is grey?

That happens here too... Cox phone support solution is to pay $30 to get another box that will do the same thing.
Blank as in total black, nothing. In this case.]]> http://www.dslreports.com/forum/remark,20756622 Tue, 08 Jul 2008 00:12:04 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20749482 robertfl : if cox actually upgrades the IPG software (which they won't) i think 99 percent of the problems will go away.

their DVR is crap. the reason why i have it is because replay tv is no more, tivo sucks and there are no affordable dvr systems that record in HD.

-Rob
--
irc(dot)dishnuts(dot)net #skyscanner active prime time (US central time) (please be civil & polite)- interact with radio hosts 7 nights a week - websites at »www.dishnuts.net & »www.cband.info]]> http://www.dslreports.com/forum/remark,20749482 Sun, 06 Jul 2008 16:05:25 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20747922 joako :
said by MarkRH See Profile :

I'm beginning to think a weekly unplugging of my box is in order. (SA Explorer 8240HDC DVR) The DVR is always going wacky. Yesterday on History HD and today on Discovery HD, I set it to record a show. The record light comes on, and I change the channel to watch it and it's just blank.. black.. no audio even. So, I watch the show on the SD channel. When the show is over, I go back to Discovery HD and it's back on.

So, I unplug the thing.. when I checked the recorded programs list, the show it supposedly just recorded is not listed. Do a test record of a show and it's working again.
Blank as is grey?

That happens here too... Cox phone support solution is to pay $30 to get another box that will do the same thing.
--
09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0]]> http://www.dslreports.com/forum/remark,20747922 Sun, 06 Jul 2008 04:18:14 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20735134 dvd536 :
said by MarkRH See Profile :

I'm beginning to think a weekly unplugging of my box is in order. (SA Explorer 8240HDC DVR) The DVR is always going wacky. Yesterday on History HD and today on Discovery HD, I set it to record a show. The record light comes on, and I change the channel to watch it and it's just blank.. black.. no audio even. So, I watch the show on the SD channel. When the show is over, I go back to Discovery HD and it's back on.

So, I unplug the thing.. when I checked the recorded programs list, the show it supposedly just recorded is not listed. Do a test record of a show and it's working again.
Mine does that too. I get about half the things i set to record
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,20735134 Thu, 03 Jul 2008 01:00:32 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20729921 MarkRH : I'm beginning to think a weekly unplugging of my box is in order. (SA Explorer 8240HDC DVR) The DVR is always going wacky. Yesterday on History HD and today on Discovery HD, I set it to record a show. The record light comes on, and I change the channel to watch it and it's just blank.. black.. no audio even. So, I watch the show on the SD channel. When the show is over, I go back to Discovery HD and it's back on.

So, I unplug the thing.. when I checked the recorded programs list, the show it supposedly just recorded is not listed. Do a test record of a show and it's working again.]]> http://www.dslreports.com/forum/remark,20729921 Wed, 02 Jul 2008 03:14:48 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20729821 dvd536 :
said by robertfl See Profile :

well, i don't know why we lost cable (and, speaking to someone on the phone is such a hassle - it sounds like were being pushed away from the phone)
Thats why i just let mine sit for a half hour unplugged hoping i wouldn't have to deal with them on the phone[always frustrating]
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,20729821 Wed, 02 Jul 2008 02:11:40 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20727154 intercede007 :
said by robertfl See Profile :

but, now i know when this box get's it's pings or is it random?

-Rob
Once every 30 days. ]]> http://www.dslreports.com/forum/remark,20727154 Tue, 01 Jul 2008 16:13:37 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20726904 robertfl : well, i don't know why we lost cable (and, speaking to someone on the phone is such a hassle - it sounds like were being pushed away from the phone)

but, now i know when this box get's it's pings or is it random?

-Rob
--
irc(dot)dishnuts(dot)net #skyscanner active prime time (US central time) (please be civil & polite)- interact with radio hosts 7 nights a week - websites at »www.dishnuts.net & »www.cband.info]]> http://www.dslreports.com/forum/remark,20726904 Tue, 01 Jul 2008 15:22:22 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20726564 intercede007 :
said by dvd536 See Profile :

Why is that the case? if the account is kept up to date why does it have to be pinged?
Lots of reasons.

Non-payment
Code changes (addition/change of services in billing)
New channels and features
Quality control (missed codes in billing)
Sometimes you get a box that "walks" away from the head-end for whatever reason, and it needs to have it's privledges revoked.

I'm sure there are a few others that our billing system administrators could come up with, but those are the biggies. The boxes are also pretty autonomous if there is a serious failure, so keeping them up-to-date is just one more way they can continute to operate at a minimal level without help from the billing interface or the DNCS. ]]> http://www.dslreports.com/forum/remark,20726564 Tue, 01 Jul 2008 14:12:51 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20724472 dvd536 :
said by robertfl See Profile :

just wanted to ask, the box earlier said ---- and had to have an operator reset it. would rebooting it help or does it have th be manually reauthorized?

we lost cable for about 2 hours last night and it didn't receive it's nightly ping.
Mine did that once and i just left it unplugged for like 30 mins and it came back when i plugged it back in
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,20724472 Tue, 01 Jul 2008 03:23:56 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20724463 dvd536 :
said by intercede007 See Profile :

said by robertfl See Profile :

just wanted to ask, the box earlier said ---- and had to have an operator reset it. would rebooting it help or does it have th be manually reauthorized?

we lost cable for about 2 hours last night and it didn't receive it's nightly ping.

-Rob
A DHCT will go into brick (----) for a few reasons:
1) Non-pay disconnect
2) remove of entitlements (account change)
3) loss of EMM's because it couldn't hear the forward data carrier for 20 or more days.

We try to "hit" every set top at least once every 30 days. With 170,000 of them on the plant, it would be impossible to do every night. A reboot typically will not fix whatever caused that box to lose it's authorization on the network.

said by GameRadio See Profile :

I could be wrong but a reset should work, If I understand correctly the box has to talk back to cox while booting up to authorize itself get any applicable updates if necessary etc.
If a set top was successfully booted and recieved it's entitlements, it theoretically can be "deaf" to the controller for up to and slightly beyond 20 days before it needs to be refreshed.
Why is that the case? if the account is kept up to date why does it have to be pinged?
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,20724463 Tue, 01 Jul 2008 03:13:10 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20723997 intercede007 :
said by robertfl See Profile :

just wanted to ask, the box earlier said ---- and had to have an operator reset it. would rebooting it help or does it have th be manually reauthorized?

we lost cable for about 2 hours last night and it didn't receive it's nightly ping.

-Rob
A DHCT will go into brick (----) for a few reasons:
1) Non-pay disconnect
2) remove of entitlements (account change)
3) loss of EMM's because it couldn't hear the forward data carrier for 20 or more days.

We try to "hit" every set top at least once every 30 days. With 170,000 of them on the plant, it would be impossible to do every night. A reboot typically will not fix whatever caused that box to lose it's authorization on the network.

said by GameRadio See Profile :

I could be wrong but a reset should work, If I understand correctly the box has to talk back to cox while booting up to authorize itself get any applicable updates if necessary etc.
If a set top was successfully booted and recieved it's entitlements, it theoretically can be "deaf" to the controller for up to and slightly beyond 20 days before it needs to be refreshed. ]]> http://www.dslreports.com/forum/remark,20723997 Tue, 01 Jul 2008 00:15:15 EDT Re: question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20722403 GameRadio : I could be wrong but a reset should work, If I understand correctly the box has to talk back to cox while booting up to authorize itself get any applicable updates if necessary etc.]]> http://www.dslreports.com/forum/remark,20722403 Mon, 30 Jun 2008 18:32:19 EDT question about cable boxes (4240 HDC) http://www.dslreports.com/forum/remark,20722298 robertfl : just wanted to ask, the box earlier said ---- and had to have an operator reset it. would rebooting it help or does it have th be manually reauthorized?

we lost cable for about 2 hours last night and it didn't receive it's nightly ping.

-Rob
--
irc(dot)dishnuts(dot)net #skyscanner active prime time (US central time) (please be civil & polite)- interact with radio hosts 7 nights a week - websites at »www.dishnuts.net & »www.cband.info]]> http://www.dslreports.com/forum/remark,20722298 Mon, 30 Jun 2008 18:09:24 EDT