 d_lBarsoomPremium,MVM
join:2002-12-08
Reno, NV
kudos:7 | reply to T J M
Re: AT&T Elite Service Severely Capped? (1.3 M) You may have the same problem, but it just isn't very common in the Southwest region. I think I've seen maybe one report of it here in this forum compared to several dozens in the West forum.
If your modem says your download sync is at 6016, you could try calling and asking for Tier 2. If you can get to Tier 2, then ask them to check your profile as you think your line has been set to the 1500 profile for the Express plan. If you were in the West region, you could be reasonably sure that this was your problem.
Instead of phoning in, you could post a Trouble thread in AT&T Direct: » AT&T Direct. The techs there can check you profile and change it if it is messed up. The techs are backlogged and it will take several days before they reply to your thread. |
