I have had the phone service for the last year or so and am switching back to verizon on the 10th. Over all the phone service is good but when the internet is out (especially during/after a power outage) it takes a while to get phone service back. Verizon is running a 29.99/mo deal for one year so I will get the reliability of a line line for the price of mediacom's phone service (give or take a buck or two)