Lazlow
join:2006-08-07
Saint Louis, MO | reply to eyekahn
Re: more of eyekahn
It is attitudes like yours that have lead to customer service being like this. Linksys (Cisco now) sold the $40 router. It should work. If it does not work they should take care of the customer. Since it was obviously a new router that failed, it should be replaced with a new working router, not somebody else's rejects. Having the attitude that it was JUST a $40 router encourages companies to just give everybody the run around. If it is cheaper to give people the run around than to replace the product, and nobody says anything, that is what they will continue to do. If companies get away with it on a $40 item they will slowly move to more expensive items. You go pick up your new car, drive half a block and the engine ceases. The dealer brings out a used car with 20K miles on it and says here is your replacement. Will you accept the second car? |
