Sileny Jizda
join:2008-01-15
Millersburg, OH | Spotty connection in Holmes County, Ohio.
We've been having really spotty connections in Holmes County, OH recently. It seems lately it goes out then fires right back up. Goes out more than Brittney Spears it seems. I can understand the last week with the storms and all but afterwards? |
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wvcaver
Premium
join:2005-04-17
Millersburg, OH
 ·Embarq Now Century..
| said by Sileny Jizda  :We've been having really spotty connections in Holmes County, OH recently. It seems lately it goes out then fires right back up. Goes out more than Brittney Spears it seems. I can understand the last week with the storms and all but afterwards? no problems here that i have seen |
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Sileny Jizda
join:2008-01-15
Millersburg, OH | reply to Sileny Jizda
Last night around 10 pm it dropped no less than 10 times in the hour or so I was 'on' if you could call it that. Seems like a nightly routine the past month.
No critters chewing on the wires in the box either. |
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fivepairpath
join:2007-09-09 | Do you know if you are on a arieal plant or underground? It is possible that a underground seal has been soaked with water. |
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Sileny Jizda
join:2008-01-15
Millersburg, OH
| reply to Sileny Jizda
No idea. Just know it drops and such around the same time every night. Sporadically drops during the day. Comes and goes so often to the point using my DSL pointless. We use all of our filters and can't find any real reason for the drops. The dsl light literally goes off then comes back on when it sees fit. Either they have issues, the guys in the CO are kicking everyone off to play World of Warcraft, or the Amish have found a way to steal DSL. Haven't had any rain the past few days and we're still having problems.
Either way I'm getting ticked and about to talk to the neighbor about what he thinks of his cable internet. |
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Go Tarheels
Premium
join:2006-01-05
Nashville, NC
·Embarq Now Century..
| Have you even called to have a tech come out? Your line isn't monitored, so when you have problems, complaining on a forum isn't going to fix it. With you losing sync like that, it sounds like you are having line issues which require a technician to fix. |
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Sileny Jizda
join:2008-01-15
Millersburg, OH
| reply to Sileny Jizda
From the looks of things here (forum) it's more than a 'your line' issue as it has happened before for myself with no resolution despite line checks and other customers complaints here as well. I was also under the impression, from before, that Embarq had tech in here to address issues and answer questions. Reading around here though seems they have taken them out and have left us to the whims of tech support roulette via phone. |
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Soldae
Premium
join:2008-06-26
Carlisle, PA
| reply to Sileny Jizda
The techs do still post, but they seem to have been limited a great deal. It started out with, I think four techs, now it's down to one. Your best bet is to either do an online chat with Embarq or give them a call to find out how your line looks. It's possible your modem may be flaking out, or something happened to the line this time. You could also try private messaging the rep that still posts on this forum, but there's no guarantee when he'll be able to get back to you. |
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embarq_llewi
VIP
join:2007-12-13
Orlando, FL
| reply to Sileny Jizda
Hello Sileny Jizda,
This is a message from Lamont with Embarq Customer Support. I can check the network and see if we have any other apparent issues. Since the issue is not occurring with any frequency, we will need to troubleshoot your network. Please send your phone number to me in a private message or email and I will can assist you.
Lamont L.
Embarq Customer Support
embarq_lamont@embarq.com
For additional support please visit www.embarq.com/freetv or call 1-877-646-3282
Voice | Data | Internet | Wireless | Entertainment
--
Lamont L.
Embarq Customer Support
Embarq_lamont@embarq.com
For additional support please visit www.embarq.com/freetv or call 1-800-339-1811
Voice | Data | Internet | Wireless | Entertainment
|
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Sileny Jizda
join:2008-01-15
Millersburg, OH
| reply to Sileny Jizda
Okay, here is the deal. Normally, I'm at my physical work address during the day. So for all I know this has been occurring at the same time for the entire time I've had this issue. Now you can basically say the time period this internet connection is spotty is during the entire day. It's taken 10 disconnects, crtl-c, and a heck of a lot of button refreshing to even get this message out. I've responded to the tech here with the required info yet I get bubkis. Get this situation resolved or I'm looking for another provider for my service within the week. I can't do business like this. It's a dang shame given that I've been impressed with the service up to this month. |
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fivepairpath
join:2007-09-09 | Threatining disco on a forum is not going to get you anywhere. Has a tech came out to your house yet? if so what did he/she say? Can you post what the line stats on your modem are? |
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Sileny Jizda
join:2008-01-15
Millersburg, OH
1 edit | reply to Sileny Jizda
After several attempts to post this again due to drops...
Got a message from a tech here. They seem to have an idea what the problem is and want to do some things. Here is what I have on my end. Some of the noise numbers have reflected as low(?) as -2 in the past few days when really knocked around.
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x000020f1, inDiscards = 0x00000000
outPkts = 0x00001ae8, outDiscards = 0x00000000
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x00000003, closeChan = 0x00000001
txRate(Bps) = 74, rxRate(Bps) = 70
Upstream Noise Margin
noise margin upstream: 15 db
output power downstream: 18 db
attenuation upstream: 12 db
Downstream Noise Margin
noise margin downstream: 21 db
output power upstream: 12 db
attenuation downstream: 32 db |
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cmplx79
join:2008-07-12
Raleigh, NC
| reply to Sileny Jizda
a noise margin of -2 = guaranteed drop of sync. anything below 6 is going to give you one heck of a problem, anything between 6 and 9 is potentially problematic.
The stats you listed shows good line stats at the time you got them, but if the problem is up and down, it's hard to get an accurate screenshot, I know.
Happen to know what kind of DSLAM you're on? certain DSLAMs have counters, helping to prove your point  |
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Sileny Jizda
join:2008-01-15
Millersburg, OH | reply to Sileny Jizda
To quote the commercial I wouldn't know what a DSLAM was if it jumped up in my lap and called me mama. |
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Sileny Jizda
join:2008-01-15
Millersburg, OH
| reply to Sileny Jizda
Started up again this morning around 6:30 am EST.
Fire up the computer. No connection. Checked the modem and had lights on Power, Ethernet, DSL but NOT on Internet. We've watched the DSL and Internet lights literally turn off and stay that way a few minutes then turn back on.
Ran a ATM Status as above and all the noice margines came up "0". It's been spotty since then. Tried to run a ATM test and came with this message now...
DSL/ATM Status is not available at this moment,please make sure the DSL phone cable is connected to the router and try again.
Here is what we have done.
1) Replaced the phone line.
2) Tried different phone jacks.
3) Made sure everything else had DSL filters.
4) Unplugged everything else.
5) Hooked directly into the modem.
5) Swapped the old 660 series modem for a new smaller version 660 modem a few days back.
6) Rebooted the modem and checked for firmware updates so much it I were kicking it my toe would be broken at this point.
We can't think of much else to do. |
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Sileny Jizda
join:2008-01-15
Millersburg, OH
| reply to Sileny Jizda
Numbers to chew on before the connection goes down the toilet. Taken over the course of an hour.
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x000034e8, inDiscards = 0x00000000
outPkts = 0x00002c29, outDiscards = 0x00000002
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x0000000e, closeChan = 0x0000000c
txRate(Bps) = 0, rxRate(Bps) = 0
Upstream Noise Margin
noise margin upstream: 11 db
output power downstream: 18 db
attenuation upstream: 15 db
Downstream Noise Margin
noise margin downstream: 1 db
output power upstream: 12 db
attenuation downstream: 35 db
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x0000355f, inDiscards = 0x00000000
outPkts = 0x00002cb3, outDiscards = 0x00000002
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x0000000e, closeChan = 0x0000000c
txRate(Bps) = 0, rxRate(Bps) = 0
Upstream Noise Margin
noise margin upstream: 11 db
output power downstream: 18 db
attenuation upstream: 15 db
Downstream Noise Margin
noise margin downstream: 4 db
output power upstream: 12 db
attenuation downstream: 35 db
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x000039f5, inDiscards = 0x00000000
outPkts = 0x00003037, outDiscards = 0x00000002
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x0000000f, closeChan = 0x0000000d
txRate(Bps) = 3480, rxRate(Bps) = 18242
Upstream Noise Margin
noise margin upstream: 11 db
output power downstream: 18 db
attenuation upstream: 15 db
Downstream Noise Margin
noise margin downstream: 0 db
output power upstream: 12 db
attenuation downstream: 35 db
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x00003ae6, inDiscards = 0x00000000
outPkts = 0x00003112, outDiscards = 0x00000003
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x00000010, closeChan = 0x0000000e
txRate(Bps) = 2920, rxRate(Bps) = 66746
Upstream Noise Margin
noise margin upstream: 12 db
output power downstream: 18 db
attenuation upstream: 17 db
Downstream Noise Margin
noise margin downstream: -3 db
output power upstream: 12 db
attenuation downstream: 35 db
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x00003af8, inDiscards = 0x00000000
outPkts = 0x0000312d, outDiscards = 0x00000003
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x00000011, closeChan = 0x0000000f
txRate(Bps) = 0, rxRate(Bps) = 0
Upstream Noise Margin
noise margin upstream: 12 db
output power downstream: 18 db
attenuation upstream: 17 db
Downstream Noise Margin
noise margin downstream: 2 db
output power upstream: 12 db
attenuation downstream: 36 db
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x00003bfe, inDiscards = 0x00000000
outPkts = 0x00003235, outDiscards = 0x00000003
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x00000011, closeChan = 0x0000000f
txRate(Bps) = 0, rxRate(Bps) = 0
Upstream Noise Margin
noise margin upstream: 12 db
output power downstream: 18 db
attenuation upstream: 17 db
Downstream Noise Margin
noise margin downstream: 6 db
output power upstream: 12 db
attenuation downstream: 36 db
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x00003c02, inDiscards = 0x00000000
outPkts = 0x00003268, outDiscards = 0x00000003
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x00000012, closeChan = 0x00000010
txRate(Bps) = 74, rxRate(Bps) = 0
Upstream Noise Margin
noise margin upstream: 11 db
output power downstream: 18 db
attenuation upstream: 16 db
Downstream Noise Margin
noise margin downstream: -1 db
output power upstream: 12 db
attenuation downstream: 34 db
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x00003c05, inDiscards = 0x00000000
outPkts = 0x00003271, outDiscards = 0x00000003
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x00000016, closeChan = 0x00000014
txRate(Bps) = 0, rxRate(Bps) = 0
Upstream Noise Margin
noise margin upstream: 11 db
output power downstream: 18 db
attenuation upstream: 16 db
Downstream Noise Margin
noise margin downstream: -2 db
output power upstream: 12 db
attenuation downstream: 34 db
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x00003c05, inDiscards = 0x00000000
outPkts = 0x0000327e, outDiscards = 0x00000005
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x0000001f, closeChan = 0x0000001d
txRate(Bps) = 130, rxRate(Bps) = 0
Upstream Noise Margin
noise margin upstream: 11 db
output power downstream: 18 db
attenuation upstream: 16 db
Downstream Noise Margin
noise margin downstream: -3 db
output power upstream: 12 db
attenuation downstream: 34 db
DSL Line
ATM Status
SAR Driver Counters Display:
inPkts = 0x00003c05, inDiscards = 0x00000000
outPkts = 0x00003280, outDiscards = 0x00000005
inF4Pkts = 0x00000000, outF4Pkts = 0x00000000
inF5Pkts = 0x00000000, outF5Pkts = 0x00000000
openChan = 0x0000001f, closeChan = 0x0000001d
txRate(Bps) = 0, rxRate(Bps) = 0
Upstream Noise Margin
noise margin upstream: 11 db
output power downstream: 18 db
attenuation upstream: 16 db
Downstream Noise Margin
noise margin downstream: -5 db
output power upstream: 12 db
attenuation downstream: 34 db |
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fivepairpath
join:2007-09-09
| You really need to get a tech out to fix this. Thier is nothing else we can do in this thread. The problem is beyond your control. Just ask tech support to send a tech out asap since its a on going issue that hasnt been resolved and they should be able to send someone out either same day or next. They can take appts up till 2pm. Another thing dont let them send you another modem. |
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