daveinpoway
Premium
join:2006-07-03
Poway, CA | reply to burner50
Re: [FL] Bad signal levels and constant T3 timeouts
In these days of expensive fuel, it would be in the ISP's interest to get the problem solved on the first call, so that repeat tech visits would not be needed. |
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dsbm
@mchsi.com
| reply to burner50
...so I suppose it was purely coincidental that the T3 timeouts in my modem logs corresponded exactly to the times my modem lost sync, and I have not received any such error since I replaced the splitters? Modem logs are often cryptic anyway, so of course I could still see a few T3 timeouts here and there, but they would most likely be unrelated to the problem I had before (i.e., high upstream power levels).
I completely understand the plight of the field techs, but it is sad when the customer is forced to solve a problem with his or her service in lieu of the company actually providing the service. |
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burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm
 ·Mediacom
 ·FrontierNet Intern..
| reply to dsbm
said by dsbm :
Thank you for that bit of information-as if I did not already know. If you had read my original post, you would have realized that the frequency of my T3 timeouts were anything but "normal." 10-15 per day is fine and that had nothing to do with you losing your connection. Your signal levels were your connection issue so you may still see that frequency of t3 timeouts.
said by dsbm :
daveinpoway, you've got me. Perhaps they did not fully understand the problem (however, with my signal levels, I'm not sure how they couldn't see that something might be amiss).
Simple answer? Lack of training and time thru the day. Walk in the door, working now? Okay see ya later... Field techs are overworked, undertrained and underpaid. It is a constant game of pass the buck and see if you can get somebody else to fix it because you dont have time to do it.
And tier 1 techs many times just want to get you off the phone so you get the generic powercycle routine. There are some very good techs that frequent this site along with mediacom brass. If a powercycle doesnt fix it, pass the buck, schedule a trouble call for a half day time slot which the tech may not make anyway. Where I worked we commonly used 2 hour windows and we all loved it, techs and subs alike.
Myself? I am an ex-field tech and others here can vouch for my technical knowledge in this area.
EDIT: Ex tech by choice, Loved the work, I enjoyed it and i was good at it. I just didnt like the company and found a job that pays six times better. |
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dsbm
@mchsi.com
| reply to burner50
Thank you for that bit of information—as if I did not already know. If you had read my original post, you would have realized that the frequency of my T3 timeouts were anything but "normal."
daveinpoway, you've got me. Perhaps they did not fully understand the problem (however, with my signal levels, I'm not sure how they couldn't see that something might be amiss). |
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burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm
·Mediacom
·FrontierNet Intern..
| reply to dsbm
said by dsbm :I finally solved the problem by replacing two corroded splitters in the cable box outside my house. My upstream power dropped instantly to 46.5 dBmV, so I have a feeling that my frequent T3 timeouts are finally over. Thanks for the advice everyone!  Frequent t3 timeouts are normal. |
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