Re: [CATV] My top 5 what bothers me the most with Cox in Cox HSI

TVGOS

Mon, 14 Jul 2008 12:29:10 EDT

popper : Concerning the data that the TVGOS the dvr stores. Doesn't the dvr get the feed from an analog source?

Thanks

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 22:01:28 EDT

anon : I had an experience with Cox that irks me. I was having multiple problems with my DVR so I decided to return it to the local Cox Expo which is opened approximately 15 minutes a day Monday through Friday. Actually, the Expo is open M-F from 9 am to 6 pm making it very difficult for people that work standard business hours. While the limited hours makes things difficult, that is not what caused my grief on this most recent trip. The real issue is the DVR I received as a replacement. Now let me say that I take care of my DVR. The one I returned was new when I received it and still looked brand new when I returned. The DVR that I received looked like it had ridden around in the bed of a pick-up truck for week. I am not sure what kind of set-up most of you have, but at my house my DVR sits in plain view of all that visit my house. At the cost I pay each month for a cable box, I somewhat expect the box to look "new" or "near new." I suppose this may be an unreasonable expectation. For additional information, the DVR I returned was a Moto DCT6416 and I received that same model of DVR in return and it does appear to work just fine.

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 17:53:31 EDT

robertfl : the guide here is 7 days in advance.

we had it since i moved here and TWC-Syracuse had it back when it launched it in the late 90's

i've seen the comcast guide and it didn't have ads. the OD menu was a lot neater and it was semi transparent when you changed the channel.

(comcast chicago)

-Rob
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Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 15:35:14 EDT

dagg : you cant patent the look and feel of a guide.
you can patent the implementation, you can patent the way it pulls data, you can even patent how you make it intereact with the remote. but you cant patent something like having an option for multiple lists and/or showing 3 or more hrs.

(well, you could patent how you implement the multiple lists sure, but not the fact that you HAVE multiple lists)

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 15:12:29 EDT

zaphs :

said by dagg :

For example, I should be able to set the view to 3 hrs out. I should be able to look at only what channels i want to watch. I should be able to change the size of the guide and i should be able to change what base information shows up (e.g. just the title or title and brief descriptions) I should be able to have multiple lists so that if my favorites are not yours, we can each have a list that we can save.

Its not that hard and i know the current units have enough horsepower to do it.

Ahh yes, but do they have the PATENTS to do it?

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 14:58:20 EDT

dagg : i wish i could show you the guide from the 722 on Dish. They have pretty much perfected how a guide should look and act.

Its not just what it looks like.. its what the guide should also be able to do, what kinds of customizations can you do and stuff like that.

For example, I should be able to set the view to 3 hrs out. I should be able to look at only what channels i want to watch. I should be able to change the size of the guide and i should be able to change what base information shows up (e.g. just the title or title and brief descriptions) I should be able to have multiple lists so that if my favorites are not yours, we can each have a list that we can save.

Its not that hard and i know the current units have enough horsepower to do it.

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 12:24:55 EDT

ajwees41 : the colors of the motorola cox guides can't be changed.

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 11:30:23 EDT

cadillact : "The only negative I could see someone not liking is the colors"

Well the colors can be changed on cox guide.
I think we have like 6 color themes.

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 10:32:18 EDT

maxpower :

quote:
Well for me its not really the layout, more the content.

One suggestion would be to include season and episode number in the info.

Like S4-EP3 for example or just S4E3 if you want to save space. Well I know you can watch most prime time episodes online anyway.

Beforehand I can make a list of what episodes I have missed and just wait for a rerun to catch it.

I wish they would include that info also. Ondemand numbers shows sequentially starting from "Episode 1" so there is no way to tell what season you are on.

quote:
true the ads suck.

but the layout looks much cleaner then ours.

and the DVR's tend to lock up as well as the OD menu.

-Rob

The DVR locking up really doesn't have anything to do with the layout or the style of the guide though. Seriously your guide isn't that bad at all. It shows 2 hours vs 1.5, and has 5 shows listed vs 4. And there is no ads on your guide. The only negative I could see someone not liking is the colors, but in reality that's not a big deal. What do you really hate about it? Is there an IPG that you have seen that you like better?

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 06:01:47 EDT

cadillact : Well for me its not really the layout, more the content.

One suggestion would be to include season and episode number in the info.

Like S4-EP3 for example or just S4E3 if you want to save space. Well I know you can watch most prime time episodes online anyway.

Beforehand I can make a list of what episodes I have missed and just wait for a rerun to catch it.

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 04:01:51 EDT

robertfl : true the ads suck.

but the layout looks much cleaner then ours.

and the DVR's tend to lock up as well as the OD menu.

-Rob

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 03:04:40 EDT

maxpower : Thats it? Come on dude that's really not that bad at all. Have you seen the Comcast guide? It actually has ads integrated into it. I even have a satellite box and the Cox guide is much better than it. What would your ideal guide look like?

I guess I could just be used to the Cox IPG because I have been in Cox land for the last 5 years or so, but when I go back to my parents house, or friends houses in MA who have Comcast I hate their guide.

this isn't a picture I took, I found it on the web.

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 02:50:51 EDT

robertfl : this is from the 4240HDC: it looks like total shit.
(sorry for the MIRC in the background)

-Rob

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 02:44:20 EDT

robertfl : my name is rob (possibly time for a name change?)

hang on i'll post one up..

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 01:25:43 EDT

maxpower : Yeah its the moto. What does the SA guide look like?

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 01:15:35 EDT

Hoss :

said by maxpower :

robertfl, would it be possible for you to post a screenshot, or a link, or even tell me what to google so I can see what your guide looks like? This is what mine looks like:

To me its perfectly fine. Is yours like that or is it something completely different?

That's what mine looks like, Probably one of the Moto boxes. I think Robert has the SA boxes, which have a different looking IPG.

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 01:13:14 EDT

dagg : god i wish it looked that good...i will have to post a pic of what my guide looks like.. i wasnt kiddin when i said it was fugly...

[edit]
»hkeylocalmachine.com/odd/IMG00027.jpg

thats what it looks like

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 01:04:05 EDT

maxpower : robertfl, would it be possible for you to post a screenshot, or a link, or even tell me what to google so I can see what your guide looks like? This is what mine looks like:

To me its perfectly fine. Is yours like that or is it something completely different?

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 13 Jul 2008 00:37:30 EDT

robertfl : nothing is in the plans for fixing the guide. i already spoke to corporate about it. they are aware of it.

CoxCorp.CustomerRelations@cox.com if you want to ask (be polite though)

if they used the iguide it would look much better.

-Rob

Re: [CATV] My top 5 what bothers me the most with Cox

Sat, 12 Jul 2008 23:58:39 EDT

joako : Equipment lease form?

No all I get is a "receipt" and all I am signing off on is "I have rec'd/rtn'd the equipment listed above"

That's it.

And every time I've called in about my issues they said I can 1) pay $30 for them to come swap my broken box or 2) drive 20 minutes and wait 30+ minutes in line. I have never been offered a free option. Even when they shipped me the wrong boxes, I could pay $30 or waste have a day.... nothing free from Cox besides a big shafting.
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09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0

Re: [CATV] My top 5 what bothers me the most with Cox

Sat, 12 Jul 2008 21:44:18 EDT

James_RI : Well, you are not supposed to being opening the boxes provided by Cox. The Equipment Lease Form should explain all the terms that you agreeded to when you were given the box.

If the box is really defective, then Cox will come out to replace it free of charge. Heat raises, so the vents on the top must have a clearence so the heat can escape and the HDD's won't overheat.

Re: [CATV] My top 5 what bothers me the most with Cox

Sat, 12 Jul 2008 19:17:41 EDT

joako :

said by cadillact :

You tell me when will a DVR box with at least 750GB hard drive come out? Even better one Terabyte HD.

If I own my box I can "legally" modify the internal HD. Without having to use an e-SATA drive

Yes, I saw nothing about that in the terms of serivce... actually there is no terms of service for cabletv. Or if there is I was never shown those terms for my acceptance.

FWIW I had an 8300HD with a bad hard drive. Instead of paying $30 for cox to replace their defective box or driving 20 miles I just replaced the drive myself with a spare of the same size I had lying around.

Then I did end up driving 20 miles and getting the box replaced anyways because the honkies on the phone said that would fix my pixelation problems (it didn't) and I was too lazy to swap the drives again... I was not told anything and more than 6 months later I still haven't been charged for anything (cox says if you put something on top of the box they will charge you $600!? WTF)

Of course if you damage something I'm sure you can just play dumb and return the box and probably get away with it.....
--
09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0

Re: [CATV] My top 5 what bothers me the most with Cox

Sat, 12 Jul 2008 15:52:30 EDT

dagg : regarding your list... PLEASE COX for the love of god do something about that horrific channel guide!!!

i swear that thing looks like you copied it straight out of an 8bit gaming console. Its fugly! and while you are fixin that, what gives with the favorites? Please, let me add a favorites list that shows only the channels i want in my guide. I dont care whats on the soap channel and i dont ever want to see it in my guide at all (and there are many channels that i dont want to see as well).

Re: [CATV] My top 5 what bothers me the most with Cox

Sat, 12 Jul 2008 01:34:40 EDT

digiblur : I will say I enjoy just plugging in USB hard drives to my DishNetwork DVR. Lots of storage space for all the HD. Not to mention the MPEG4 they use pretty much doubles the HD hours you can record.
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Re: [CATV] My top 5 what bothers me the most with Cox

Fri, 11 Jul 2008 16:17:32 EDT

bbeesley :

said by cadillact :

If I own my box I can "legally" modify the internal HD. Without having to use an e-SATA drive

Sounds like you are a bit like me and enjoy making things work the way you want instead of just taking an off the shelf item (you should see the electronics in my truck )

I have been seriously considering playing around with MythTV just as soon as I get a couple of other projects behind me.

I would think with a little experimentation you could potentially build your own DVR box to your specs.

Re: [CATV] My top 5 what bothers me the most with Cox

Thu, 10 Jul 2008 21:27:56 EDT

cadillact : Well I know one terabyte is doable.

Here is a link to what is known to work:

»baseportal.com/cgi-bin/baseporta···ppo/main

Dont call Cox or Sci. Atlanta since you wont get any useful information from them.

To make a long story short:
I still prefer the internal hard drive over the external one. BUT ONLY IF I can modify it

Re: [CATV] My top 5 what bothers me the most with Cox

Thu, 10 Jul 2008 21:14:18 EDT

anon : You can actually add a external HD as bug as you want

Re: [CATV] My top 5 what bothers me the most with Cox

Thu, 10 Jul 2008 20:33:43 EDT

cadillact : You tell me when will a DVR box with at least 750GB hard drive come out? Even better one Terabyte HD.

If I own my box I can "legally" modify the internal HD. Without having to use an e-SATA drive

Re: [CATV] My top 5 what bothers me the most with Cox

Thu, 10 Jul 2008 20:18:14 EDT

cadillact : Cmon now, seriously? You have issues, seriously TV is a luxury internet as well. No nee but yourself is keeping you with Cox, do you really need to have 3 dvrs?

REPLY:

My family need 3 DVR's to make it work and to make it simple in life.

I'm just here to say that (I'm an audio-videophile)everything can be improved. I'm here is to provide feedback so it can be better. I find it better to use this board than calling cox. Since feedback is more appreciated here
END REPLY

If you are unhappy and really think Cox's services is that bad you have choices. If it was as bad as you say why do your neighbors not complain as well?

REPLY:
About my neighbours---> they are on dish network and one DirecTV and one or more in foreclosure and a bunch on cox I believe. AT&T is also present. So yes I have choices for TV at least. ATT is a no go for me at least.

As for the complaining part----> Well I don't know. I can only speak for myself. I do complain a lot. I have asked my postmaster to take responsibility or quit his job. I get other people mail about once a week. We are talking about important mail here. (not just some advertising or flyers) I have lost mail myself and packages. Who wouldn't complain about it? (Identity theft is on the rise as well.)
I would have known how much 3 of my neighbours are making in salary IF I opened their mail and IF I had a fake ID I could have cashed in their checks as well. Thanks to the USPS.
I'm currently working myself up within the USPS about it.

I can go on and on about people not doing their job. This is just the tip of the iceberg.

END REPLY

Re: [CATV] My top 5 what bothers me the most with Cox

Thu, 10 Jul 2008 18:14:55 EDT

anon : LOL COX has no control on what the networks do and how they choose to load content.

Cmon now, seriously? You have issues, seriously TV is a luxury internet as well. No nee but yourself is keeping you with Cox, do you really need to have 3 dvrs?

issues can be on your end, Cox's end, the networks where it comes from..

If you are unhappy and really think Cox's services is that bad you have chocies. If it was as bad as you say why do your neighbors not complain as well?

Re: [CATV] My top 5 what bothers me the most with Cox

Thu, 10 Jul 2008 17:55:51 EDT

cadillact : AN update on the channel guide issue My number 2 issue:

Here is an example of a glitch:

I like to watch "burn notice" on USA network.
Std def: ch 2 Hi def: ch 728

Today 7-10-08 is a NEW episode. The channel guide info in the standard def lists "NEW" in the info at the end.

This "NEW" is omitted/missing in the channel guide info for Hi def. I know they had to put "HD" in there to denote that its a 16x9 HD picture.

I don't know why "NEW" isn't in the info, if its text space limitation, but inserting "unknown" in the info do absolutely nothing but taking up space.

If I wasn't "on my toes" today I would have missed the new episode tonight.

Re: [CATV] My top 5 what bothers me the most with Cox

Thu, 10 Jul 2008 15:47:37 EDT

anon : What I like the best is when people complain and gripe about their services. And low and behold something they did in their home has caused the issue or issues.

Everything is everyone esles fault until you do something about it. Ask yourself wher eyou moving things around and did it cause my problem? A black channel is generated from noise it is a bi-product of digital when their is a issue with the signal being Cox's part or yours.

If you live in Chula as your location states, think about all the off air crap that comes form the border that can cause issues. If you have a cut line or exposed cable that crap from them can affect your service. I dont believe in the garbage that no one will fix it. Call someone and get it fixed and before they leave make sure it is working to your saitsfaction.

Cad I live in Chula Vista as well and I can tell you the only issue I had was about 6 years ago when their was a issue with packetloss.

Re: [CATV] My top 5 what bothers me the most with Cox

Thu, 10 Jul 2008 00:48:04 EDT

ganjookie :

said by NetAdmin :

said by cadillact :

4. Every time I do lose something and call it in, Cox should already be aware of the problem. If you are a high-tech company Cox should be able to monitor all services.
SO we dont have to do 10 minutes troubleshooting on my end when the problem is NOT at my house.

Cox is aware of it... What makes you think they aren't? Just like EVERY other company, the people who work in tech support don't know EVERY thing going on within the Cox network. If they were kept up on EVERY little thing that happened, there wouldn't be time for them to answer the phone.

For christ sake if you lose a channel from wherever you get the broadcast from. Dont just broadcast a black picture. I have been in third world contries and even they send a message on the screen that say in their own language "We are experiencing technical difficulties"

The problem isn't that simple. If their broadcast source is having problems, but is still transmitting, Cox, like other video providers, usually can't tell anything is wrong. To do what you are talking about, Cox would need to have a bunch of people just sitting around, watching ALL of the channels live, waiting for a problem so they could post the message. Traditionally, notices for technical issues are the responsibility of the broadcaster. And even if Cox could, I'm not sure they can do it.

For example I had severe "tiling" on sci-fi channel some time ago. I called it in thinking it might be problem on my end. I spoke to the rep and he said he was going to check sci-fi. He had tiling on his end as well. It seems it was a broadcast issue from where ever you get the sci-fi channel from.

Someone has to report the problem first... Just like with any other service, the problem could be your equipment or an issue that is isolated to your street. All tech support people, at EVERY company, including Satellite and Telco providers, have to follow standard procedures to isolate where the problem is located.

QFE

You took the words from my keyboard here.

Re: [CATV] My top 5 what bothers me the most with Cox

Mon, 07 Jul 2008 23:45:05 EDT

digiblur : My beef.... no HD only pack with the SD crap. They lost me as a HD customer because of this. Competition is an awesome thing!
--
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Re: [CATV] My top 5 what bothers me the most with Cox

Mon, 07 Jul 2008 16:59:49 EDT

joako : I would ask Cox for a refund of the "digital gateway" fee until you can get the on demand to work.
--
09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0

Re: [CATV] My top 5 what bothers me the most with Cox

Mon, 07 Jul 2008 11:34:39 EDT

pweegar : I'll add another Cox Cable gripe. And that is Cox techs with attitudes. Most of the time they seem to be in a hurry to leave and not try to fix a problem.

Case in point. My area of Phoenix, AZ just got Cox On Demand (on channel 1). We also have a rather messed up install, which includes an outside security camera, and a filter that isn't a standard cox filter (More on this in a bit.)

The outside camera is hooked up BACKWARDS, that is the output goes thru an input or whatever (it's reversed). It has to be this way to receive a signal to the tv. The camera works on channel 123. This is in a new house. And once who ever installed the camera (a combo of Cox and the builders electronics company) said to NEVER change the way the camera is installed. All works well. EVERY cox tech wants to change this. I tell them you will NOT change it. Ok, fine.

Then comes the filter. In 2 years we've been thru several of them (probably 6 or so). A Cox contract tech found a non-Cox filter that actually works. It's a filter used by Quest and their DSL. The tech installed it, and we haven't had a problem with the internet or cable since.

That is until OnDemand showed up. The intro screen pops up and says to press the select button. Nothing. Ok, call tech support. They send down a new signal. Still nothing. What the hell. They schedule service, the tech shows up, sees the non-standard things, calls a supervisor and says they can't fix it and OnDemand won't work. Moron.

Guess what. On 7/3/2008 we get a T-storm. power is out for a few seconds. The digital box resets itself. Actually it needed to be reset 3 times before everything worked again. A few minutes after the box is working, I shut off the box and tv. The box turns itself back on. I turn the tv on and check OnDemand. And it WORKS!! Thanks, Mother Nature.

So, yes, I'm not terribly impressed with Cox techs at times. We also have a digital box in another room where OnDemand still will not work (the box is a Scientific Atlantic Explorer 2000).

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 22:38:25 EDT

ajwees41 :
3. Expensive dvr rental. I will have spend around 5000$ for my dvr rental for the next 10 years. This might be the corner stone that makes me switch to another provider for TV signal. 7200$ for 3 dvr since now my daughter wants her own dvr. I rather buy my dvr instead of renting. A service that Cox is lacking.

cheaper then buying a tivo plus free replacements and if newer boxes come out just exchange.

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 21:02:22 EDT

NetAdmin :

said by robertfl :

let's not forget how oudated cox is on speed,cable channels and their onscreen guide.

That varies a lot based on the market where you are located. I'm happy with our guide, but I went to another market not far from here and the guide wasn't as nice. And I'm more than happy with the speed I'm getting now.
--
---
Over ten plus years of carrying The Clue Bat...

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 17:57:18 EDT

robertfl : I think that's on AMC-4.
go to www.lyngsat.com and check it out.

if your getting rain fade that means it's getting it from a KU source.

-rob

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 17:06:14 EDT

joako :

said by maxpower :

HD catching up to what? In my area Cox offers more HD than Fios. I don't know what your guide looks like, but mine is 10x better than the one Comcast uses (that I have seen in 2 different areas) on the same hardware (Motorola.) They offer international channels here, I don't know about CCTV though (never heard of it.)

No international here. I'd love to get DW-TV.
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09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 17:05:38 EDT

joako : For #1 its probably an issue with the satellite Cox is using to receive the signal.

During periods of very poor weather oftentimes I do experience "rain fade" with my Cox service.
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09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 16:48:58 EDT

maxpower : HD catching up to what? In my area Cox offers more HD than Fios. I don't know what your guide looks like, but mine is 10x better than the one Comcast uses (that I have seen in 2 different areas) on the same hardware (Motorola.) They offer international channels here, I don't know about CCTV though (never heard of it.)

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 15:53:46 EDT

robertfl : let's not forget how oudated cox is on speed,cable channels and their onscreen guide.

though the HD is catching up, will they be offering such things as international channels? remember folks, cox is 3 years behind the times. that's even what i was told by one of the customer service reps at the office.

(note: if they do offer international channels such as CCTV, etc MOST are in the clear (meaning free) on KU band..all you need is a 20 inch dish and a receiver.)

-Rob
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Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 13:52:51 EDT

NetAdmin :

Re: [CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 10:37:40 EDT

craig70130 : I don't think any other providers handle your 'bothers' any differently whatsoever.

Only 5?

Sun, 06 Jul 2008 08:44:14 EDT

popper : Thought I'd let ya know that I have the Pani eh50 dvr in the loop and working fine on this end.

[CATV] My top 5 what bothers me the most with Cox

Sun, 06 Jul 2008 06:19:32 EDT

cadillact : Well I have been with Cox for about 10 years now.

For the first 9 years I had no complaints at all. From Nov-07 to May-08 it was internet problems.

What bothers me with cox it this. My top 5 list.

5. That I have to call in to get credit. Even if Cox knows that I lost a service (phone, internet, cable)

4. Every time I do lose something and call it in, Cox should already be aware of the problem. If you are a high-tech company Cox should be able to monitor all services.
SO we dont have to do 10 minutes troubleshooting on my end when the problem is NOT at my house.

3. Expensive dvr rental. I will have spend around 5000$ for my dvr rental for the next 10 years. This might be the corner stone that makes me switch to another provider for TV signal. 7200$ for 3 dvr since now my daughter wants her own dvr. I rather buy my dvr instead of renting. A service that Cox is lacking.

2. When the channel guide info is messed up. I did call in about it. I found out from cox on the phone that Cox have no control whats goes in there. Maybe it would even be worse if Cox did have control over it.

1. The most irritating of all things.

For christ sake if you lose a channel from wherever you get the broadcast from. Dont just broadcast a black picture. I have been in third world contries and even they send a message on the screen that say in their own language "We are experiencing technical difficulties"

For example I had severe "tiling" on sci-fi channel some time ago. I called it in thinking it might be problem on my end. I spoke to the rep and he said he was going to check sci-fi. He had tiling on his end as well. It seems it was a broadcast issue from where ever you get the sci-fi channel from.

If Cox would have send a message on the screen that there was a "technical problem" you would have gotten one phone call less.

Is that so hard to do here in usa?

Or is it that you have no quality assurance ?