Re: While roaming, need a warning symbol in http://www.dslreports.com/forum/r20750945 en Wed, 11 Nov 2009 15:04:37 EDT Wed, 11 Nov 2009 15:04:37 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20753562 dnoyeB : This is very true. I was checking tmobile the other day and noticed they are now offering "alerts." I thought that was great and started to look for the alert to set when my bill exceeds a certain amount.

No such luck. They only offer "alerts" for stuff like when you get an email or other completely unnecessary things.
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16
]]> http://www.dslreports.com/forum/remark,20753562 Mon, 07 Jul 2008 13:42:52 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20753516 bamboox : Visa may have credit limits, but increasingly many issuers now allow customers to go over the limit and then charge them a fee for exceeding their limit. They see this as yet another way to fleece the customer.

Most people who unwittingly rack up overage charges likely rack up small amounts they can afford to pay and are not going to go to the trouble of fighting it. The bean counters have probably figured out that they make more money absorbing am occasional loss than giving up revenue from the thousands of customers that go over the limit just a little.]]> http://www.dslreports.com/forum/remark,20753516 Mon, 07 Jul 2008 13:34:22 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20751648 Steve :
said by quatrix See Profile :

Someone here is an oxymoron.
Oh yes, I agree.
A company only provides service to the extent that they see it creating more profit (as it should be).
Yes indeed, and by using a good credit policy that prevents you from giving away free product because a customer doesn't know the billing rules, everybody wins.

That customer may not care for the surprisingly high data charges, but it's a lot better to get notification early than to just get a big surprise at the end of a month. If a customer normally does $50/month in usage, but this month they have $500 by the 4th day of the month, something is up.

Visa has credit limits, why not the phone company?

Steve
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Stephen J. Friedl | Unix Wizard | Microsoft Security MVP | Tustin, California USA | my web site]]> http://www.dslreports.com/forum/remark,20751648 Mon, 07 Jul 2008 01:49:11 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20751334 KrK : It's for the business's benefit in an indirect way. It's to help customers so they will keep giving you money.

Unfortunately, some companies feel they shouldn't have to provide hardly any service (let alone customer service) and try to use legal trickery (for example, long term contracts) to keep people locked into paying.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)]]> http://www.dslreports.com/forum/remark,20751334 Sun, 06 Jul 2008 23:47:45 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20750945 quatrix :
said by KrK See Profile :

It would also be good customer service.

Oh wait. Maybe it really *is* an oxymoron!
Someone here is an oxymoron. Do you think any business's "customer service" is for the customer's benefit? A company only provides service to the extent that they see it creating more profit (as it should be).]]> http://www.dslreports.com/forum/remark,20750945 Sun, 06 Jul 2008 22:17:25 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20750313 Corona :
said by GOLFnSUN See Profile :

...the lawyer had a somewhat good idea, but in this particular case it would have failed anyway:
»www.pocket-lint.co.uk/news/news.···ll.phtml
She said: "…service providers also have a responsibility. It would be better if subscribers were given a monthly maximum spend so they could be notified if they had breached it, rather than only finding out when the bill arrives".
They have that already, it's called prepay.]]> http://www.dslreports.com/forum/remark,20750313 Sun, 06 Jul 2008 19:44:43 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20750264 RARPSL :
said by GOLFnSUN See Profile :

And the lawyer had a somewhat good idea, but in this particular case it would have failed anyway:
»www.pocket-lint.co.uk/news/news.···ll.phtml
She said: "…service providers also have a responsibility. It would be better if subscribers were given a monthly maximum spend so they could be notified if they had breached it, rather than only finding out when the bill arrives".
Of course downloading a 2 hr movie would run the bill up so fast that the system to monitor overages would have probably failed to stop it before the bill was already too high.
True but the system could have done the lock down AFTER that download was done. Also the article is unclear on if the download was one episode or the full season. If the latter then the lock down could have been done at an episode boundary.]]> http://www.dslreports.com/forum/remark,20750264 Sun, 06 Jul 2008 19:36:05 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20750033 C0deZer0 : Except it never really is clearly spelled out in the agreements you get, unless you can somehow read 2pt monospace type written on a grain of rice as "clear".

That being said, I agree that providers would never do such a thing without the contract being modified to support such a thing; and good luck getting any such modification past the suits.]]> http://www.dslreports.com/forum/remark,20750033 Sun, 06 Jul 2008 18:43:57 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20749573 KrK : It would also be good customer service.

Oh wait. Maybe it really *is* an oxymoron!]]> http://www.dslreports.com/forum/remark,20749573 Sun, 06 Jul 2008 16:34:20 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20749528 Rob :
said by Steve See Profile :

said by Rob See Profile :

ha. Why would carriers warn customers that they may be charged EXTRA for a service that is spelled out clearly in their agreement and terms of service? That would be corporate suicide.
Good Credit Management
Oxymoron alert! ]]> http://www.dslreports.com/forum/remark,20749528 Sun, 06 Jul 2008 16:23:37 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20749526 Steve :
said by Rob See Profile :

ha. Why would carriers warn customers that they may be charged EXTRA for a service that is spelled out clearly in their agreement and terms of service? That would be corporate suicide.
No, that would be Good Credit Management]]> http://www.dslreports.com/forum/remark,20749526 Sun, 06 Jul 2008 16:22:27 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20749404 Rob :
said by GOLFnSUN See Profile :

While roaming off of home territory, some cellphone users need a graphic symbol to remind them to check their phone's data plan. Maybe using these would let people know they are running up a big bill:
ha. Why would carriers warn customers that they may be charged EXTRA for a service that is spelled out clearly in their agreement and terms of service? That would be corporate suicide.

That's like if AT&T Wireless would warn customers that they are going over their allocated minutes and will be charged a flat rate of xx per minute.

Neva gonna happen!]]> http://www.dslreports.com/forum/remark,20749404 Sun, 06 Jul 2008 15:44:44 EDT Re: While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20749360 mark470 : the carriers are often unclear about the true cost of services
in the service agreement and advertisements or the sales reps have no clue.
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my heart belongs to a canadian, she is the best.]]> http://www.dslreports.com/forum/remark,20749360 Sun, 06 Jul 2008 15:33:10 EDT While roaming, need a warning symbol http://www.dslreports.com/forum/remark,20749333 GOLFnSUN : While roaming off of home territory, some cellphone users need a graphic symbol to remind them to check their phone's data plan. Maybe using these would let people know they are running up a big bill:

[att=1][att=2]

And the lawyer had a somewhat good idea, but in this particular case it would have failed anyway:
»www.pocket-lint.co.uk/news/news.···ll.phtml
She said: "…service providers also have a responsibility. It would be better if subscribers were given a monthly maximum spend so they could be notified if they had breached it, rather than only finding out when the bill arrives".
Of course downloading a 2 hr movie would run the bill up so fast that the system to monitor overages would have probably failed to stop it before the bill was already too high.
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]]> http://www.dslreports.com/forum/remark,20749333 Sun, 06 Jul 2008 15:24:55 EDT