Every bit helps

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« Twitter monitoring is a PR function; not a cust svc function

Dogfather
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Everything they can do to reach out to their suffering customers helps. They must do something to salvage their ever sinking reputation, even if it's helping a few customers at a time. Even here the better companies (like DSLx, Cox, Verizon) have employee representatives officially working to solve customer problems. Meanwhile others who work for lamer ISPs have to do so in secret or risk being fired »Re: What Happened to Saber11 ??????? .

permalink · 2008-07-07 09:41:50 ·

banditws6 Shrinking Time and Distance join:2001-08-18 Naples, FL ·Comcast	Re: Every bit helps Their Twitter guy actually helped me fix an issue I had with my Comcast connection by having a regional rep call me personally. I agree that everything they can do to reach out to their customer base helps! -- "I'll follow the law until it's just stupid." -Ted Nugent
	permalink · 2008-07-07 10:11:14 ·

hobgoblin Sortof Agoblin Premium join:2001-11-25 Orchard Park, NY clubs:	"Meanwhile others who work for lamer ISPs have to do so in secret or risk being fired »Re: What Happened to Saber11 ??????? ." Saber11 did not work for TW. Thank You Hob -- "A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson
	permalink · 2008-07-07 10:35:38 ·

Dogfather
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1 edit

Re: Every bit helps

said by hobgoblin

:

"Meanwhile others who work for lamer ISPs have to do so in secret or risk being fired »Re: What Happened to Saber11 ??????? ."

Saber11 did not work for TW.

Thank You

Hob

I didn't say he did. You should bother to read the linked post before replying.

said by KickMe :
Anyone who has been on this forum for very long knows how sensitive TW is about employees posting anything concerning the company on tech forums. Five or six years ago a female employee almost got fired for posting a Road Runner satisfaction poll here. Others can relate numerous accounts of TW disciplining employees for providing technical assistance in this forum. Many newer TW techs seem to come and post for a few weeks and then vanish.

permalink · 2008-07-07 10:45:13 · Print ·

hobgoblin Sortof Agoblin Premium join:2001-11-25 Orchard Park, NY clubs:	Re: Every bit helps Of course you left off this bit! "The only logical assumption for me is that saber11 got in serious trouble because of the Pricing Model Story and agreed to close his account. Further I think if he had been fired we would have seen him posting again."
	permalink · 2008-07-07 11:22:54 ·

Dogfather
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4 edits

Re: Every bit helps

That was his assumption based on TW's history which he later references (the latter being why I selected that post), not mine. I selected the post for his references to the other people like Just A Girl$

who got hammered by TW for posting here. While she was fired and subsequently got her job back, it made techs watch their backs for fear of suffering the same fate.

That's quite a difference from what other ISPs like Cox, DSL Extreme and Verizon choose to do here which is officially sanction support via DSLR. It's not a good PR move for Cox to offer support via DSLR, it's just good customer service. It's not a PR stunt for Comcast to reach out to customers via twitter, it's just good customer service. But it is bad PR for a company to fire a tech with a long history of helping customers for posting a harmless poll.

permalink · 2008-07-07 11:50:40 · Print ·

hobgoblin Sortof Agoblin Premium join:2001-11-25 Orchard Park, NY clubs:	" Meanwhile others who work for lamer ISPs have to do so in secret or risk being fired" Or be called shills by you. Hob -- "A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson
	permalink · 2008-07-07 10:37:55 ·

Dogfather Premium join:2007-12-26 Laguna Hills, CA	Re: Every bit helps That would depend on whether they're just a 24/7 commercial for their particular industry or they're actually risking their jobs to help people with their technical issues.
	permalink · 2008-07-07 11:00:59 ·

if it fits @verizon.net	said by hobgoblin : " Meanwhile others who work for lamer ISPs have to do so in secret or risk being fired" Or be called shills by you. Hob If the shill fits......
	permalink · 2008-07-07 13:49:56 ·

james join:2001-02-26 antarctica	Re: Every bit helps You can't wear a Shill, so it probably wont fit.
	permalink · 2008-07-07 15:18:13 ·

Corydon
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I agree...I look at this as yet another avenue for support. You can call Comcast, or use their online chat, or send them an email, and nobody complains that having these different avenues for support is a PR stunt.

I look at anything that provides an additional means of reaching the company as a good thing, especially if these people are solving problems.
--
"Think for yourselves and let others enjoy the privilege to do so too."

permalink · 2008-07-07 11:02:22 ·

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