b10010011Whats a Posting tag?
join:2004-09-07
Bellingham, WA
1 edit | Twitter? What's Twitter?
Is that like IRC for AOL users? 
Besides what good is online support when your connection is down? |
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 DownTheShoreTag, you're itPremium
join:2003-12-02
Beautiful NJ
kudos:11 | said by b10010011:What's Twitter? Is that like IRC for AOL users? Besides what good is online support when your connection is down? I was wondering what Twitter was, too.
Obviously for someone like me, that would be a totally useless avenue of support since I wouldn't even know that it exists.
Seems to me that it would make much more sense to correct their ACTUAL customer service problems - the customer service that people reach when they phone or email - rather than branching out to more esoteric, PR areas. They obviously know they have a problem - why not actually solve it at the source?
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Patriotism is not waving a flag, it is living the ideals |
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| I agree! Correcting the Customer Service problems are imperative. We need to get it right the first time. Let's face it, it creates a better Customer experience and it is cheaper as a company. We are implementing new tools that make it much easier to diagnose trouble and to pinpoint where the trouble is. We are also equipping our technicians with better tools to ensure everything was corrected prior to leaving. Another use of technology is the way we dispatch our technicians. This new method is currently being tested and will be rolled out soon. |
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