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Forums » Comcast's Use Of Twitter Continues To Fascinate » Every bit helps
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ComcastCares Responds »
« Twitter monitoring is a PR function; not a cust svc function  
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hobgoblin
Sortof Agoblin
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join:2001-11-25
Orchard Park, NY
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reply to Dogfather
Re: Every bit helps

Of course you left off this bit!

"The only logical assumption for me is that saber11 got in serious trouble because of the Pricing Model Story and agreed to close his account. Further I think if he had been fired we would have seen him posting again."
to forum · permalink · · 2008-07-07 11:22:54 · Reply to this


Dogfather
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join:2007-12-26
Laguna Hills, CA
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4 edits		 That was his assumption based on TW's history which he later references (the latter being why I selected that post), not mine. I selected the post for his references to the other people like Just A Girl$ See Profile who got hammered by TW for posting here. While she was fired and subsequently got her job back, it made techs watch their backs for fear of suffering the same fate.

That's quite a difference from what other ISPs like Cox, DSL Extreme and Verizon choose to do here which is officially sanction support via DSLR. It's not a good PR move for Cox to offer support via DSLR, it's just good customer service. It's not a PR stunt for Comcast to reach out to customers via twitter, it's just good customer service. But it is bad PR for a company to fire a tech with a long history of helping customers for posting a harmless poll.
to forum · permalink · · 2008-07-07 11:50:40 · Reply to this
Forums » Comcast's Use Of Twitter Continues To FascinateComcastCares Responds »
« Twitter monitoring is a PR function; not a cust svc function  

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