Phugg
join:2004-09-30
Riverbank, CA | Its a good start I for one think it is a good start to helping. Many of us try to help on OUR OWN . we DO NOT represent Comcast in an official way. We come on as ourselves and represent that way. If we mention something about the company ina posative light we get bashed/modded/deleted by certain individuals. If we have a rant it gets deleted , if a normal joe has a rant it gets let go.
I would love to be able to help in proffesonal enviroment on here or another site. If help can be given , great. I try to help in general ways. I never ask for any info that could identify a subs info. If I had access to a posters MAC adress I could find tons of things on that persons modem/leg of node/ and node in general. I could see up/downtime signal of his/her specific connection and the area in general. As it stands we have NO ACCESS to your account from DSLR. We cannot see anything about your specific setup. I do this for hours on end in my daily work routine, I have found numerous issues with customers connections that they did not even know about, sent out out line techs to verify issues in certain areas and the customers have never known. That is when I am at work.
When I am on here I tend to be more light hearted and THICK skinned due to the nature of DSLR. The techs I know in different areas of the state/country look at this place for a great time. We do see trends on areas and in general some help from time to time. Some people on here have helped me in my own ability at times ( Thanks Rick).
What frustrates us as techs that come here to try to help is the attitude WE get from poster/trolls on the boards here. If someone doesnt agree with something they proceed to flame and try to bait us into arguments.
I do not see a company trying to help in a positive way a bad thing, or just a PR move. I think the ratings Comcast gets in general are false. (here come the flames) I am in your homes everyday and see the issues that arise, some are valid , some are equipment (ours and yours) a lot of them are computers (on the hsi side) that are all over MYspace without an internet condom. (Hell I had to spend 4 hours last weekend repairing my own system thanks to my sweety and MySpace and other sites.) I understand the frustrations you have. I try to resolve them , and do so most of the time. Something a lot of posters here need to do is read TOS and see just what Comcast is responsible for. If your VPN is slow but as soon as you close it your speeds are good , guesse what ..... your VPN is slow. (One I see at least 2 times a week).
Thats it for now , I can tell I am rambling.
Either way , I think that this could be a good step in the right direction by any company. Seeing that there is a need and adressing it is a good first step. |
