comcastcares
join:2007-11-20
Philadelphia, PA
2 edits | ComcastCares Responds
My team and I are also on Broadband Reports too. We reach out a little more privately (directly to members via email on the member profile page). It is not as frequent because the great membership base is usually able to assist. I have been a long time member, well before joining Comcast. I review Broadband Reports, and a variety of the forums at least 2 times every day. I have RSS feeds for the news. I also have members of my team do the same thing. The only time we typically reach out is if it is something that a member would not be able to assist.
The reason we do this is not for PR. It actually started as an effort to gather feedback throughout the blogosphere and on forums. Since we are Customer Service people, it is only natural that we would make a situation right. That is the true nature of the goal. I never imagined all this publicity for what to me is common sense. Some of the best feedback we collect is on the web.
I am always here, and if there is something I can help with or if someone would like my thoughts, please feel free to email me.
By the way, sorry for the confusion at the beginning of TWiT. I was not planning on being on, and that is not something I typically do.
Thanks!
Frank Eliason
@ComcastCares on Twitter
frank_eliason@cable.comcast.com |
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joeblow
join:2007-07-14
Knoxville, TN | Well I think it is a good thing that your doing esp. that you are being OPEN about it. That makes such a big differance then the usual thinnly veiled post from the "sorta" Comcast employees we seem to get here. |
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Phugg
join:2004-09-30
Riverbank, CA
 ·Charter Pipeline
| Joeblow,
there is a reason some of us are "sorta" as you put it. We are NOT ALLOWED to represent the company in an official way on here. That is the standard in almost every company out there. I applaud the ones who are here in official form. It is actually tougher on them. Maybe if some random posters were not such condesending jerks to those who try to help (techs and non techs), more info and help could be given and accepted. The wealth of knowledge on DSLR is vast and could help many more than those that are just looking to be the internet "toughguy". |
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joeblow
join:2007-07-14
Knoxville, TN
| Phugg
Then you should not should you.
I work for large media here in town. I never rep myself in that way for any reason no matter how much it seems to help.
So back to my original premise. Why and how much do they pay to post on other than official sites and "help" people? |
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comcastcares
join:2007-11-20
Philadelphia, PA | I am not aware of anyone. There was a vendor that was doing it for sales and that was ceased as soon as we found out. |
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JnKC
join:2008-06-17
Independence, MO
 ·Comcast Digital Vo..
| reply to comcastcares
I'm in the Kansas City area and have used Comcast in two different cities. A few years ago I was having trouble with my connection; the techs busted their butts to get my problem solved. There were numerous visits to my apartment building and finally an amplifier in my area was pinpointed as the problem. They even had an area rep call me to let me know when their equipment would be repaired and call to verify that my connection was better. I am locked into cable; I cannot use dish or other providers. Then again; I don't mind because I get great service. I use the 8mbps service, so I pay to have a decent connection. Any other improvements would have to come at the expense of the building owners; we know that is not a likely event. I had only one bad experience when I upgraded to a dvr; I got a crappy box. I called in a few days later about using the dual tuners, they found the guy gave me a piece of crap and came out a day or two later with a brand new unit. These folks have always treated me well. I think some folks "complain" when a simple request for assistance would be best. OTOH, if you get terrible service; you should try to gain better service. I don't have that sort of problem. Thanks Frank, reach out where you can and more folks will thank you.
JnKC |
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