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Forums » Comcast's Use Of Twitter Continues To Fascinate » Every bit helps
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ComcastCares Responds »
« Twitter monitoring is a PR function; not a cust svc function  

Dogfather
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4 edits

Re: Every bit helps

That was his assumption based on TW's history which he later references (the latter being why I selected that post), not mine. I selected the post for his references to the other people like Just A Girl$ See Profile who got hammered by TW for posting here. While she was fired and subsequently got her job back, it made techs watch their backs for fear of suffering the same fate.

That's quite a difference from what other ISPs like Cox, DSL Extreme and Verizon choose to do here which is officially sanction support via DSLR. It's not a good PR move for Cox to offer support via DSLR, it's just good customer service. It's not a PR stunt for Comcast to reach out to customers via twitter, it's just good customer service. But it is bad PR for a company to fire a tech with a long history of helping customers for posting a harmless poll.
permalink · 2008-07-07 11:50:40 · Print · Reply to this
Forums » Comcast's Use Of Twitter Continues To FascinateComcastCares Responds »
« Twitter monitoring is a PR function; not a cust svc function  

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