COX will never change in http://www.dslreports.com/forum/r20758053 en Wed, 11 Nov 2009 07:38:34 EDT Wed, 11 Nov 2009 07:38:34 EDT Re: COX will never change http://www.dslreports.com/forum/remark,20771756 anon :
said by bmurr3609 See Profile :

Went to DTV one day ago after being a COX customer since 1996.
Drop the phone service and now cable TV. The internet is next. I have been paying for the premium hi speed for over 2 years and never got the download speed they claim. I have called so many times to try to work with them but they don't care. I drop down to the next level of service and wow I am getting the same speed. The FCC should step in soon. They are already on comcast case for charging for service speeds that customers never get. If FIOS was here I would be gone yesterday. Consider going to DSL soon.
I share many if not all your complaints. The biggest insult is not being able to get resolution to these product complaints: if you buy a product as advertised, it's not what you were told you were buying but is labelled as such for the money of what you thought you were buying (and what was advertised), this is a big problem, a huge ethical and contract violation in commerce.

I started conducting speed tests on my cable over a year ago after living with crawling connections (Cox cable), only to find it was pitifully slow. Continues to be:

07/01/08:
Speed Test #53566648 by dslreports.com
Run: 2008-07-01 21:00:22 EST
Download: 5667 (Kbps)
Upload: 476 (Kbps)
In kilobytes per second: 691.7 down 58.1 up
Boost: 6731
Latency: 35 ms
User's DNS: cox.net
Compared to the average of 688 tests from cox.net:
* download is 31% worse, upload is 56% worse
----------------------------------------
07/01:08: 11:00 A.M.
1763 Up
290 Down

1:30 P.M.
1441 Up
289 Down

8:30 P.M.
15881 Up (this one's remarkable and unusual)
516 Down
-------------------------------------------
07/02/08 @ 2:21 P.M.:
Down: 1941 Kbps
Up: 287 Kbps
-----------------------------------------
07/07/08 @ 4:51 PM
Speed Test #53881161 by dslreports.com
Run: 2008-07-07 19:51:47 EST
Download: 3957 (Kbps)
Upload: 415 (Kbps)
In kilobytes per second: 483 down 50.6 up
Boost: 3957
Latency: 61 ms
User's DNS: cox.net
Compared to the average of 612 tests from cox.net:
* download is 52% worse, upload is 62% worse
---------------------------------------------------
07/10/08:
Speed Test #54044341 by dslreports.com
Run: 2008-07-10 16:29:34 EST
Download: 3861 (Kbps)
Upload: 435 (Kbps)
In kilobytes per second: 471.3 down 53.1 up
Boost: 3942
Latency: 72 ms
Tested by server: 9 flash
User: anonymous
User's DNS: cox.net
Compared to the average of 637 tests from cox.net:
* download is 53% worse, upload is 62% worse]]> http://www.dslreports.com/forum/remark,20771756 Thu, 10 Jul 2008 18:58:51 EDT Re: COX will never change http://www.dslreports.com/forum/remark,20771721 anon : File complaints with FCC.

If you get ridiculed for doing so, so be it.

The way these problems get resolved, if ever, is eventual but very slow grind forward by the FCC about specific provider issues. They only know about problems when consumers notify them (though no consumer will immediately get satisfaction, the FCC will *eventually* eek out a correction for others if the complaints merit corrections, so, any consumer with complaints can at least know they've done something constructive by filing a complaint with the FCC if the problems continue unresolved with any utility provider).

Best of luck. I am wondering today if but what these are the state of conditions for most consumers, nationwide.

The cable connections are, indeed, not functionally what they're sold as (and for what prices), but, the biggest challenge to consumers if finding alternatives.

Good luck, anyway, despite the criticisms. Just file a complaint with the FCC.]]> http://www.dslreports.com/forum/remark,20771721 Thu, 10 Jul 2008 18:52:33 EDT COX will never change http://www.dslreports.com/forum/remark,20758053 bmurr3609 : Went to DTV one day ago after being a COX customer since 1996.
Drop the phone service and now cable TV. The internet is next. I have been paying for the premium hi speed for over 2 years and never got the download speed they claim. I have called so many times to try to work with them but they don't care. I drop down to the next level of service and wow I am getting the same speed. The FCC should step in soon. They are already on comcast case for charging for service speeds that customers never get. If FIOS was here I would be gone yesterday. Consider going to DSL soon.]]> http://www.dslreports.com/forum/remark,20758053 Tue, 08 Jul 2008 11:12:01 EDT