Re: remember when Belkin had great customer service? in Rants, Raves, and Praise http://www.dslreports.com/forum/r20758116 en Wed, 11 Nov 2009 12:50:22 EDT Wed, 11 Nov 2009 12:50:22 EDT Re: remember when Belkin had great customer service? http://www.dslreports.com/forum/remark,20758907 craig70130 :
said by Rob See Profile :

I only bought from them because of the 1234 cpn.
That was nice while it lasted.]]> http://www.dslreports.com/forum/remark,20758907 Tue, 08 Jul 2008 13:43:37 EDT Re: remember when Belkin had great customer service? http://www.dslreports.com/forum/remark,20758116 Rob : I only bought from them because of the 1234 cpn. ]]> http://www.dslreports.com/forum/remark,20758116 Tue, 08 Jul 2008 11:22:50 EDT Re: remember when Belkin had great customer service? http://www.dslreports.com/forum/remark,20758108 craig70130 : As long as the vast majority of people demand cheaper cheaper cheaper and make their purchasing decisions pretty much only on that, decent technical support will be history. When operating on such slim margins, a well staffed knowledgable tech support department is impossible.]]> http://www.dslreports.com/forum/remark,20758108 Tue, 08 Jul 2008 11:21:29 EDT remember when Belkin had great customer service? http://www.dslreports.com/forum/remark,20757812 hermitage : i stayed with Belkin because the service was by far the best i'd ever encountered.

but i just bought another router and when i called for help with bridging them... i got a call center in India.

they were not familiar with the technology... only reading from scripts. polite, but english skills were lacking.

this was at 2pm central time.... and i wasn't able to get the help i needed.

Belkin...! your sevice was what made you awesome. now it's just another piece of hardware.]]> http://www.dslreports.com/forum/remark,20757812 Tue, 08 Jul 2008 10:25:58 EDT