Re: Am I the bad luck one in teksavvy? - Ridiculous XXX !
"we work very closely with Bell on all fronts" sounds like mandatory PR content...and leads me to wonder how much advanced warning you had of the throttling of your wholesale service...
feel free to correct me as IANAL but is Bell not mandated to do business with you? and were you(TS) an active participant in the negotiation of your Service Level Objectives? a SLO may not be as restrictive as a SLA but there is still a consequence for failure.
you need to change this and present yourselves as doing so, filings to the CRTC, renegotiations of contract elements etc. it is not an instant process but we (the community) mostly realize that. what you need to realize (beyond saying "there are realities that we are constantly at the mercy of" and "There are zero excuses" makes you look foolish) is that you need to present yourselves as more then complacent with the imbalances in your relationship with Bell.
I think that Teksavvy probably has done the best they can do in their SLO's with Bell - and it's awfully hard to prove that Bell isn't trying their best to meet their obligations. Well, awfully hard to prove to the CRTC, and I'm sure Teksavvy is a bit too busy right now to form a regulatory department that would investigate.
