thorne anon
@primus.ca
| I'm not angry, I'm disappointed
that is a cop out..because you actually can..
there is enough detail in my previous posts that you could likely figure out what move order represents me. then you could look into the credit standing/billing of my account to see what is happening. you could then offer to prorate my service to cover this outage/remove the 5$ charge for the move/send me a personal email to apologize/etc/etc/etc.
it actually wouldn't matter because it would be about the gesture... a proactive gesture intended to firmly assume responsibility for the issue I'm facing and defuse my displeasure. you can take the time to tell me it's not your fault/i'm broken but not to do a search against these forums for a user name/history
I'm not angry, I'm a little disappointed in a company I thought was respectable... |
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Angelo_
The Network Guy
Premium
join:2002-06-18
 ·TekSavvy Solutions..
| what exactly happened?
teksavvy has a sigh standard of themselves with such high standards they try to provide excellent service to all users permitting outside factors doesn't effect this.
Was your issue related to a Bell controlled issue such as moving? |
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thorne anon
@primus.ca
thumbs down from:
theninjasqua 
| reply to thorne anon
this was forked from another thread, »Am I the bad luck one in teksavvy?
in that thread a user was griping about poor customer service, I was agreeing with him and Tsi Mark had just commented on how I was an angry person (implying a lack of rationality).
since several posts from rocky and others reference what alot of ppl have noticed as a general lack of decent support from TS CSR's I'd like to throw this thread open as a community list of gripes so our favorite isp can effectively clean house and end it's downward slide. |
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Scoop
join:2006-08-05
Ottawa, ON | If this is what you want to do you'd have more credibility if you were a registered member rather than just an anonymous poster. Your choice though. |
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thorne anon
@primus.ca
| reply to thorne anon
p1 of the original thread
»Am I the bad luck one in teksavvy?
most of my disappointment stems from a lack of followup. I left a vm with a new circut # and although I got a call back to let me know they got it there was no move order placed on my service and it was only by following up myself that I was able to start the process. |
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thorne anon
@primus.ca | reply to Scoop
I am...
»/profile?find=thorne |
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Scoop
join:2006-08-05
Ottawa, ON | Why are you posting anonymously then? |
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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
| reply to thorne anon
Thorne,
I'm open to discuss anything you have on your mind. But, no, there is not enough detail in your posts for me to know who you are. Please PM that info and I will look into your situation.
For the lack of rationality, you made references to things I have not said, you were generally all over the map and off topic on a number comments. So yes, there was simply no real way to have any normal conversation with you.
If we miss treated you, I am sorry. I can only reassure you that it was not out of malicious intent. If you were wronged, I will agree to do what is possible to attempt to make it right.
If you're willing to discuss things I'm willing to hear it out. I'm not interested in disappointed people. It's just not the TekSavvy way.
As I'm writing this, I noticed you posted again. Ok, I can check into this. The call backs have been of special interest all week, we know that we've been missing the ball there so this makes perfect sense. Is there any way I can pass your info along? email? IM? direct forum?
ok, another post.. I'll look it up.
--
TSI Marc - TekSavvy Solutions Inc. |
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Angelo_
The Network Guy
Premium
join:2002-06-18
1 edit | removed |
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thorne anon
@primus.ca
| reply to TSI Marc
@ TSI Marc it's true my identity is not solely in a single post, hence the proactive part...it would have required you to look for a member named thorne, searched for posts by thorne in the private forum, looked up the TS account mentioned in those posts, noticed that it's a buisness acc and that there is an active move...and if that didn't work...
looked at your active move orders for a buisness account with the 'call back issue' and go from there... the information is all available to you you just need to work a little to get it.
I don't think you are being malicious just passive/lazy.
@ scoop ..I post anon cuz it's easier (by 1 text field) |
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thorne anon
@primus.ca | reply to Angelo_
angelo
I am not the OP in that thread. |
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Angelo_
The Network Guy
Premium
join:2002-06-18
·TekSavvy Solutions..
| said by thorne anon :
I am not the OP in that thread.
your totally right disregard what i said i am sorry, long day staring at the screen i misread the name they all look the same to me at this point :/
im sorry again |
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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
| reply to thorne anon
Re: I'm not angry, I'm disappointed
Thorne,
Being "proactive" has nothing to with you wanting us to have to go through hoops to find you. There's nothing proactive about that. If anything it has made it more difficult for us to do anything at all about your case.
I don't know why you keep throwing jabs out like you do. There's nothing lazy or passive about what I'm doing right now.
--
TSI Marc - TekSavvy Solutions Inc. |
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thorne anon
@primus.ca
| @TSI Marc...dude stop.
the only thing I 'want' is for you to truly understand things.
I haven't asked for anything from TS, I was commenting to another poster that the poor customer service they were experiencing was not unique.
wordnet.princeton.edu defines proactive as:(of a policy or person or action) controlling a situation by causing something to happen rather than waiting to respond to it after it happens.
try to live up to that. |
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Scoop
join:2006-08-05
Ottawa, ON | They're trying to help you but you're making it difficult. |
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Angelo_
The Network Guy
Premium
join:2002-06-18
·TekSavvy Solutions..
| said by Scoop :They're trying to help you but you're making it difficult. i agree with that |
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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
| reply to thorne anon
Thorne,
It has now happened that I have found you while you were waiting for me to find you. I had to call Rocky who's on the road, login to his account find a PM from thorne. I've now updated his account so we can find his DSLR handle more easily in case there's more need. Rick might have remembered who you were but he's not in right now.
Looks like your move order is do to take effect on the 11th. Is that correct?
How can I help?
--
TSI Marc - TekSavvy Solutions Inc. |
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xdrag
join:2005-02-18
North York, ON
·TekSavvy Solutions..
1 edit | reply to thorne anon
said by thorne anon :
@ TSI Marc it's true my identity is not solely in a single post, hence the proactive part...it would have required you to look for a member named thorne, searched for posts by thorne in the private forum, looked up the TS account mentioned in those posts, noticed that it's a buisness acc and that there is an active move...and if that didn't work...
looked at your active move orders for a buisness account with the 'call back issue' and go from there... the information is all available to you you just need to work a little to get it.
I don't think you are being malicious just passive/lazy.
@ scoop ..I post anon cuz it's easier (by 1 text field)
LOL. Sorry, but the reality is that you're not in grade 1 anymore. Teksavvy aren't teachers and furthermore don't go chasing you around when it's your responsibility to report the problem. And by reporting, i meaning providing the information Teksavvy needs. If you find that Teksavvy is neglecting your case (which i highly doubt) through electronic means, then you call them.
Furthermore, i don't see how playing hide and seek with teksavvy helps your situation. There's nothing "glorious" about having teksavvy hunt you down nor does it prove that they're not proactive if they don't. The most logical way to get help is to write something along the lines of this:
Name:
Teksavvy login:
IP address (if static):
Problem:
Contact info:
Teksavvy has thousands of customers and if you don't do your part in bringing concern to your service, then they simply won't know. |
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hockeynomad
join:2007-06-19
Mississauga, ON
 ·voip.ms
·TekSavvy Solutions..
·Unitz VoIP
| reply to thorne anon
Well I brought an issue on Saturday as I am one of those few souls who still have the Dry loop/VOIP bucndle and incoming phone calls were not coming in.
I was told an email would be sent to UNITZ. I call tech support yesterday, tuesday that perhaps my high 4 MB download profile is causing the problem and a ticket to Bell to slow down my speed and allocate more bandwidth to VOIP. Again this is a 24-48 hour turnaround.
My response is couldn't this have been done on Saturday? |
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thorne anon
@primus.ca
| reply to thorne anon
ummm, why do ppl think I want something from TS? the first thread was about poor customer service from TS CSR's, I posted my experience.
I didn't ask for anything.
Tsi Marc defended his company.
I challenged that TS needed to be more proactive in their relationship w/ Bell and w/ their customers who are facing issues.
Tsi Marc responded that he felt they were proactive.
I responded that my experience was contrary to that and that there was sufficient data relating to my issue that he could have been 'proactive' about my situation. read the OP in this thread..it's a gesture...someway to back up his claims.
I'm still not asking for anything, I'm not thrilled but I'm planning to eat my losses and continue w/ TS, I continue to recommend them due to their stance on net neutrality alone. That Tsi Marc wants to help me is good Customer Service but I don't see why I'm obligated to help him help me, esp on a public forum. (and after a conversation about proactivity and unnecessary hand holding! lol )
@ xdrag...you should read more, and work on understanding what your reading.
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