nycityny
join:2005-08-09
New York, NY
 ·RCN CABLE
 ·VoicePulse
·ViaTalk
| ViaTalk e-mail
E-mail received from ViaTalk today:
Dear Valued Customer,
We will be periodically rolling out firmware updates to provisioned ViaTalk adapters between the evening of July 8th, running through the evening on July 11th. These updates will take place automatically while the adapter is not in use. No action on the part of the customer will be necessary. The purpose of this upgrade is to bring the device to its most current version of operating software, which includes bug fixes for NAT and one way audio issues. Thank you for your patience while we work to improve the level of service provided.
-The ViaTalk Team |
|
RMKyote
join:2000-12-21
Beverly Hills, CA
·ViaTalk
| I called and asked if it was the same that is on the Linksys site, that I have been trying to update to for weeks and the unit would not respond. I was told that it would be the latest version that would fixed recent problems that they have found.
Well the my adapter updated remotely, yippie!!, but the version number is the same as the last one on Linksys' website from last year that I have been trying to update to 5.1.6(LS). So where's the update that fixes recent problems found? Or are these problems that they've known about since last year and are just now addressing them?
I completely spaced the update and was going to watch when it was done and see if it makes a difference and/or fixes my problems. So since I have no idea when it was done . . . . this afternoon, calls were horrible. I hope that this was pre-update. We'll see today how calls are.
Until then . . . . |
|
VTBrendan
Viatalk
Premium
join:2005-06-27
Clifton Park, NY
| Hi,
This firmware update is being done as it addresses some of the issues that crop up when people are migrated to our new platform. We have seen in our testing, as well as heard feedback from users, that when all is in place on the new system, everything has been working better than ever before.
-Brendan |
|
Mandelm
join:2007-10-31
Winston Salem, NC | reply to nycityny
My adapter has 3.1.15(LS). Is that the latest from ViaTalk? |
|
Nate425
Premium
join:2005-02-03
Charlottesville, VA
clubs: | Nope, 3.1.22 is. You can get it from linksys if you want to do it yourself and you have the admin password, or you can just let VT deal with it. |
|
pende_tim
Premium
join:2004-01-04
Andover, NJ | Mine must be really old. It is 3.1.9(LSc) But it is working ( at least for the past 3 days, hope I didn't just jinx it (:>O) ) |
|
Mandelm
join:2007-10-31
Winston Salem, NC | reply to nycityny
So far I have let VT manage mine and my experience with them seems better than most folks posting here. I think I'll leave well enough alone as my setup is WORKING!! |
|
dmbmar
join:2006-09-24
Denver, CO | Amen to that. Mine works too. My only confusion is that my adapter says its running version 5.1.6 (LS). What am I missing? |
|
Medic63
join:2004-02-15
Butler, PA
edit:
July 11th, @04:57PM
| There are different versions of the PAP2, and each will have different numbers for their firmware. I'm betting you have a PAP2T. |
|
dmbmar
join:2006-09-24
Denver, CO | Correct, I do. And according to the Linksys site it has the current firmware. |
|
Russell_
join:2006-04-06
| reply to nycityny
said by nycityny  :E-mail received from ViaTalk today: Dear Valued Customer,
We will be periodically rolling out firmware updates to provisioned ViaTalk adapters between the evening of July 8th, running through the evening on July 11th.
-The ViaTalk Team
It's now the 12th and my provisioned adapter appears to have been skipped. Can someone with a PAP2T (not PAP2) who know they've been upgraded tell me what you've been upgraded to? Let me know and I'll see if I can get it from the LinkSys site. Or, an answer from VT would be helpful too - but my previous inquiries did not produce any specifics.
--
Russell |
|
pende_tim
Premium
join:2004-01-04
Andover, NJ
 ·Verizon Online DSL
·ViaTalk
| It looks lie mine was skipped also. But ( as of now) it is working and I am not on the new megatron server either.
When doing network upgrades, things can take a lot longer than expected. Better to take the time and get the first ones sorted out, uncover the 20 things missed in the trial, and then push to the rest.
I personally don't really care what version my PAP2 is running or what server I am connected to. From a techie perspective it is educational but, as long as the darn thing rings when a call comes in and when I dial, it connects and I can hear the other party and the other party can hear me I am happy. Also it is important that the call terminate when I hang up, not when the server thinks we are done.
Tim
--
The difference between genius and stupidity is that genius has its limits. |
|
TexasPlus
join:2004-06-16
Bedford, TX
 ·Millenicom
·ViaTalk
·RoadRunner Cable
·Comcast Formerly ..
| reply to Russell_
said by Russell_ :said by nycityny :E-mail received from ViaTalk today: Dear Valued Customer,
We will be periodically rolling out firmware updates to provisioned ViaTalk adapters between the evening of July 8th, running through the evening on July 11th.
-The ViaTalk Team
It's now the 12th and my provisioned adapter appears to have been skipped. Can someone with a PAP2T (not PAP2) who know they've been upgraded tell me what you've been upgraded to? Let me know and I'll see if I can get it from the LinkSys site. Or, an answer from VT would be helpful too - but my previous inquiries did not produce any specifics. Not sure if my PAPA2T was or not either. I turned provisioning back on 2 days ago.
Still showing:
Host Name: LinksysPAP Domain: myowndomain.com
Software Version: 5.1.5(LS) Hardware Version: 0.1.5
This might reflect back to the fact that when VT originally shipped this adapter in the hectic post SunRocket days, it was virgin from the factory. It had not been configured/prepped/whatever by VT, and was treated by their system as a BYOD.
At the time I used info from the Linksys admin. manual to set it up, and somewhere along the line the second line feature started working.
--
"The world is a book; those who do not travel read but a single page." -St. Augustine |
|
paulebailey
join:2003-06-19
Auburn, WA
·Comcast Digital Vo..
·Comcast
·ViaTalk
| reply to nycityny
I've been trying to update to 5.13 for years, it's not worked. I've had my password since the begining and now the update tool from Linksys has finally worked, I'm on the lastest ver. from Linksys and my service is working great. Though I've had my problems with ViaTalk I'm mostly happy and think the whole service issue seems overblown. Of course, I work for the "other" phone company  |
|
Russell_
join:2006-04-06
| reply to pende_tim
said by pende_tim :It looks lie mine was skipped also. But ( as of now) it is working and I am not on the new megatron server either. When doing network upgrades, things can take a lot longer than expected. Better to take the time and get the first ones sorted out, uncover the 20 things missed in the trial, and then push to the rest. I personally don't really care what version my PAP2 is running or what server I am connected to. From a techie perspective it is educational but, as long as the darn thing rings when a call comes in and when I dial, it connects and I can hear the other party and the other party can hear me I am happy. Also it is important that the call terminate when I hang up, not when the server thinks we are done. Tim I agree too - better be slow and get it right. But, a little communication would also help.
I was operating at about 90+% - acceptable for what I pay ViaTalk (getting what I'm paying for in some sense). I just hope this upgrade does not break me (I don't need flak from the wife about my "cheap" phone company) - to be honest, that's my main interest in monitoring this and wondering when I'll be upgraded. C'mon ViaTalk - a little communication (for a company in the communication business) sure would help.
--
Russell |
|
Russell_
join:2006-04-06
| It took less than five minutes to go to the Linksys site and get the latest firmware for the PAP2T (5.1.6(LS)) and install it. If you do this, just be sure when you run the .exe that you're on the same subnet on as your ATA. I was on the wrong subnet - it would have been even faster if I was on the right subnet.
--
Russell |
|
maginethat
join:2003-12-06
Lake Stevens, WA | reply to nycityny
we are currently in Sweden, have been for over a week now, and have had zero problems thus far. Nor did we receive any sort of automated e-mail regarding any updating. wonder what is going on? |
|
VTBrendan
Viatalk
Premium
join:2005-06-27
Clifton Park, NY
| While originally planned to be done last week, some of the updates were pushed back to ensure we had plenty of staff on hand if any issues arose. Its been pretty much seamless so far, but theres always that chance that someone has an issue so we're playing it safe.
-Brendan |
|
maginethat
join:2003-12-06
Lake Stevens, WA | reply to nycityny
and what is the secret to faxing with my Linksys PAP2T? |
|
pende_tim
Premium
join:2004-01-04
Andover, NJ
·Verizon Online DSL
·ViaTalk
| reply to VTBrendan
said by VTBrendan :While originally planned to be done last week, some of the updates were pushed back to ensure we had plenty of staff on hand if any issues arose. Its been pretty much seamless so far, but theres always that chance that someone has an issue so we're playing it safe. -Brendan Thanks for the update and glad to hear you are taking your time with this so it is done as smoothly as possible.
Would it be too much trouble to fire off an e-mail to the customer when upgraded to indicate that they have been moved to a different server and to call xxx-xxx-xxxx if they experience any issues?
Tim
--
The difference between genius and stupidity is that genius has its limits. |
|
