Re: No, I'm NOT angry and I'm NOT disappointed in TekSavvy

Re: No, I'm NOT angry and I'm NOT disappointed in TekSavvy http://www.dslreports.com/forum/r20760127 en Wed, 11 Nov 2009 09:35:55 EDT Wed, 11 Nov 2009 09:35:55 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20776325 VietRaptor : I'll try to help anyone in Montreal, Quebec (Especially if you're blond with blue eye. All you have to do is send me a private message and i'll see if I can help you.

Who cares about the gas, every heard of subway and bus? Wonderful invention is the monthly card. It's magic how you show it to the guy or slide it in the reader and it/he lets you through for ONE monthly cheap azz amount!]]> http://www.dslreports.com/forum/remark,20776325 Fri, 11 Jul 2008 15:32:30 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20774801 Sukunai : When I'm not posting hysterical garbage that gets me in trouble, I try to be positive :)

I'm an Aries though, and confrontation is in my nature.

Anyway. I am here a Teksavvy customer, because my computer guru buddy had it proven to him that Teksavvy is waaaaaay better than the competition.

And after he signed up and was able to describe the advantages to me, I was sold. And joining was just a matter of waiting that 30 day wait to ditch Bell.

I was lucky though, I had a very competent person walk me through it, things like phone Bell and have them give me the cancellation number so they couldn't "conveniently" forget.
You think they don't do that? Business is business people, and there's money at stake, and you can BET they pull that stuff (and more). It's a hardball business, communications sales.

The change went so smoothly I was unable to even witness it actually happen. One moment I was with Bell, the next I was free and getting better service and being charged less.

And I get a phone call a few days later asking "was everything working out?" I have to say, it's that sort of thing that I respect. They weren't required to do that. And staff time isn't free either.

I'm thinking it's time my phone needs were also removed from Bell's loving care as well.
And I might even go back to cable TV just to make Bell REALLY understand how little I like them too.
Thing is, if it isn't broke, don't fix it. And cable is really just the same poor service, just a different flavour.
I'm not a cable fan either.

Every service has troubles.
And you can't please eveyone all the time (just dumb to try).
But I think it is folly to ditch a service that has the majority happy without a very good fight first.
If Teksavvy is not for you, that is regretable.
But you won't be smiling MORE with Bell. And cable isn't your friend.]]> http://www.dslreports.com/forum/remark,20774801 Fri, 11 Jul 2008 11:13:47 EDT roll your own.. http://www.dslreports.com/forum/remark,20769839 anon : with the forum here there is a basic frame, with a TS forum support issues can be segregated from net neutrality/general community topics. faq's and stickies can be created in regional sections. it could provide a launch pad for 1 to 1 phone (voip) support or support conferences for certain issues.

i'm sure that this forum will still be popular, lots of ppl here post in different sections of the DSLR forums.

sure we lose the 'editorial neutrality' but only from that forum, we would still be able to post here to have that should the TS ideology we like so much shift to something darker..more ..Bell like.... ]]> http://www.dslreports.com/forum/remark,20769839 Thu, 10 Jul 2008 12:50:54 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20769227 vmctec :

said by Tenar

:

All the overzealous fan-boy remarks just makes the customers here look crazy and I'm not the first to make that observation.

I'm not a zealot. I just don't want to be bent over by Bell or Rogers in the future. The reason I'm proposing what I'm proposing is because TSI guys look to care about me more than the big mamas, and if the big mamas were playing fair, I would follow your steps in saying that TSI future depends on TSI only.

Essentially this initiative is against Bell and Rogers and not for the TSI, and the Savvys just look a little more honest so I'm spending my money and effort with them and should they get worse, I'll bet on somebody else :).]]> http://www.dslreports.com/forum/remark,20769227 Thu, 10 Jul 2008 10:39:58 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20769018 Tenar : Doesn't it make more sense then to complain at Teksavvy if they aren't fulfilling customer needs or arn't assisting customers enough?

Why get mad at the customers who are having a bad experience? How is telling them it's their fault going to help their situation or improve teksavvy's reputation?

I hate to say it, but only teksavvy can help teksavvay's success (and they seem capable of that). All the overzealous fan-boy remarks just makes the customers here look crazy and I'm not the first to make that observation.]]> http://www.dslreports.com/forum/remark,20769018 Thu, 10 Jul 2008 09:58:39 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20768923 Guspaz : We might not have a monetary share, but we DO have a vested interest in TekSavvy's success.

Let's face it, we've got a good racket going here. We pay a relatively small amount of cash, and in return we get excellent service and high corporate transparency.

If TekSavvy were to fail (or do poorly), our own quality of service would drop. At worst, we'd be forced to switch to a different ISP which may or may not be as good (definitely worse if all wholesalers were wiped out).

The more successful TekSavvy is, the more they'll be able to do for their customers, and the better off we'll be. The better service we'll get, the more stuff we'll get for less cash.

My DSL line, that's the only line coming into my house. Apart from the two local television stations I pull in with rabbit ears, and my cellphone, my net connection is everything. It's my music source, my television source, my movie source, my communication source, a vital resource for my computer, my remote access to the school's servers, etc.

So, my internet connection is extremely important to me, since so much stuff goes through it or relies on it. And so my choice in internet service provider is an extremely important choice.]]> http://www.dslreports.com/forum/remark,20768923 Thu, 10 Jul 2008 09:38:12 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20768813 Tenar : I'm always confused by people who feel the need to defend a company that they don't own any part of.

Teksavvy can handle it's own customers - irate or not - and if it can't, that's for them to deal with.]]> http://www.dslreports.com/forum/remark,20768813 Thu, 10 Jul 2008 09:15:42 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20768659 shopkins :

said by ultracat

:

... or that Go Sens Go guy...

Hey I would have no problems at all with his opinions on hockey ;-) but he could shove his bell comments up his ~~tucker~~ ~~domi~~ ~~roberts~~ nose.]]> http://www.dslreports.com/forum/remark,20768659 Thu, 10 Jul 2008 08:26:35 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20767873 ultracat :

said by thorne anon :

maybe TS should setup it's own support forum (no offense DSLR)

It would keep the Bell trolls away, or at least force them to lay low. I can't stand when they decide to invade us and go on about how Bell can do no wrong and how terrible TSI is, using bullshit anonymous names or that Go Sens Go guy who used to be 100% tech support and then became some weird corporate shill spinmaster on these boards; oh yea, and Mr. Jason "Parrot Poop Head" Lazslo can always stfu. Yeah, that's why TSI could have its own forums. Control.]]> http://www.dslreports.com/forum/remark,20767873 Thu, 10 Jul 2008 00:32:21 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20767613 fatness :

said by Guspaz

:

This is TekSavvy's own official support forum. What would hosting it themselves change,

Editorial control of content? Same as any provider who hosts their own board(s).

That's one thing offered here that no provider can offer --- a neutral ground for people to discuss service issues. You can have negative or positive feelings about Teksavvy (or any provider) and post them here. Because ultimately, we (dslreports) don't care whether the overall feelings and postings are predominantly positive or negative. We just care that people can post their opinions. I'm not sure you'd get that level of detachment on a provider-sponsored board.

If anyone thinks that's casting aspersions on any of the TSI staff here, it's not. It's just a recognition that service providers are businesses that care about their reputation and image.
--
Female monkeys often utter loud, distinctive calls before, during or after sex..]]> http://www.dslreports.com/forum/remark,20767613 Wed, 09 Jul 2008 23:33:35 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20767300 drjp81 :

Isn't that the truth. Mom is the living proof indeed.
--
Cheers!]]> http://www.dslreports.com/forum/remark,20767300 Wed, 09 Jul 2008 22:26:47 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20766887 stevo25 : "How would it be different than DSLR then?"

It would be run by TSI customers for TSI customers. Plus, we could add other features for its members.

"DSLR is an official TSI support path, and it's run and maintained by volunteers."

Officially, it can remain so. I'm not suggesting that TSI should jump ship - all I'm saying is for the customers to get another one ready.

"Between DSLR and TSI's link from their website to here people should have no problem getting to this forum."

What do you think is going to happen when the Western market starts opening up? and it will! Lots of people out here are sick of the BS from Telus and Shaw, well the ones I've talked to are. In any case, as with all forums, this one is going to grow, the membership is going to increase and presently, all we have is one forum to cover everyone's concerns. With another site - a TSI site - we can put multiple forums within multiple boards on one page.

"New stuff will take time to propagate before it reaches the same attention as DSLR."

We can have it in all the search engines inside a couple of months. Yes, it'll take time, but that's the nature of the beast.

Anyways, I'm willing to put the time and effort in to getting something like vmctec suggested, and more, if even just a few more are interested.

Steve]]> http://www.dslreports.com/forum/remark,20766887 Wed, 09 Jul 2008 21:06:04 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20766434 vmctec :

said by Angelo_

:

this route by far is the most logical for them... for many reasons

Plus DSLR is pretty well-known. Between DSLR and TSI's link from their website to here people should have no problem getting to this forum.

New stuff will take time to propagate before it reaches the same attention as DSLR.]]> http://www.dslreports.com/forum/remark,20766434 Wed, 09 Jul 2008 19:31:19 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20765979 Angelo_ : this route by far is the most logical for them... for many reasons]]> http://www.dslreports.com/forum/remark,20765979 Wed, 09 Jul 2008 17:54:36 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20765973 Guspaz : How would it be different than DSLR then?

DSLR is an official TSI support path, and it's run and maintained by volunteers.]]> http://www.dslreports.com/forum/remark,20765973 Wed, 09 Jul 2008 17:53:32 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20765963 stevo25 : "...other than adding a metric crapton of extra work for TSI staff?"

You run the site and maintenance by volunteers, and it really isn't all that much work.

Steve]]> http://www.dslreports.com/forum/remark,20765963 Wed, 09 Jul 2008 17:51:56 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20765917 Guspaz : This is TekSavvy's own official support forum. What would hosting it themselves change, other than adding a metric crapton of extra work for TSI staff?]]> http://www.dslreports.com/forum/remark,20765917 Wed, 09 Jul 2008 17:42:03 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20765902 anon :

said by vmctec

:

avoid charging money - this way you can aways say no.

try telling that to my mom...:D]]> http://www.dslreports.com/forum/remark,20765902 Wed, 09 Jul 2008 17:40:21 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20765884 anon : maybe TS should setup it's own support forum (no offense DSLR)]]> http://www.dslreports.com/forum/remark,20765884 Wed, 09 Jul 2008 17:37:53 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20765814 stevo25 : "what if we set up a list of people (by means of lising their DSLR logins) by geographical locations so that new members can IM them and possibly get help from them on a one-to-one basis?"

Hey vmctec, I'm interested - shoot me an email: stevo25@pppoe.ca

People, try to remember, Teksavvy is not just confined to the east - it's spreading out west. As such, we need to think outside of the box here. Let's start using the resources at hand - the internet and of course, the phone, but only when circumstances demand it.

Nice little forum you have here. It's full of helpful people and all, but the problem is that you share it with other ISP's and it sits in some obscure corner of the web. I found it quite by accident.

What we need is a place of our own; get the word out via SEO; a place to hold online interviews; have our own forum, chat room, resource centre, cam rooms and other client-centered tools; and most of all, a common home where we can rally for the cause.

If you want to kick it up a notch or two, that's how you do it. Have to be careful with it though - we could wind up with quite the community. May have to do something good with it too.

Steve]]> http://www.dslreports.com/forum/remark,20765814 Wed, 09 Jul 2008 17:25:06 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20765006 vmctec :

said by drjp81

:

If you catch my drift.

Yeah, I do. And what I was saying is as follows:

1. Some users are not that technical to digest this forum properly. Volunteering is supposed to serve as a companion to this forum, not a replacement.

2. Exact way of helper seekers communicating to volunteers is to be determined. I did not say you have to post you cell # here :).

3. In order to avoid being on the hook for life with some people, avoid charging money - this way you can aways say no. That's what I do anyways.]]> http://www.dslreports.com/forum/remark,20765006 Wed, 09 Jul 2008 15:08:42 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20764982 anon : rule #1 about supporting a non technical user is;

once you touch their computer you're their tech for life, you will be called every time the batteries in the tv remote need to be replaced or their cell phone drops a call.]]> http://www.dslreports.com/forum/remark,20764982 Wed, 09 Jul 2008 15:04:47 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20764949 drjp81 : IN sticking with the subject at hand, I think the simple continued existence of this forum, largely depends on the help all of it's members offer.

The contents are sometimes simple rants, but even so, they at the very least have an indication or a symptom of a problem. So yes, definitely, this volunteer help initiative is (and has been) worth it so far, asit is.

However, of personally identifying and in tthe process, possibly semi-responsibilizing individuals to answer IMs based on their area of expertise and geographical location, kind of kicks the wind out of being a forum per-se.

Could be just me, but it could get awkward for some people who don't feel like being on call 24/7 like.

If you catch my drift.
--
Cheers!]]> http://www.dslreports.com/forum/remark,20764949 Wed, 09 Jul 2008 14:58:06 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20764832 vmctec :

said by drjp81

:

May the debate begin. :D

Thanks for sticking to the subject pal :)]]> http://www.dslreports.com/forum/remark,20764832 Wed, 09 Jul 2008 14:37:12 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20764576 drjp81 : I wonder, just how many of complaints can be attributed to BELL being involved in their mis-handling of customer orders? Doesn't it look suspiciously intentional ?

I don't have figures and going on a hunch here.

May the (a) debate begin. (in another post as to not hijack this one) :D
--
Cheers!

Edit, added proposal to start a debate elsewhere as not to displease. :p]]> http://www.dslreports.com/forum/remark,20764576 Wed, 09 Jul 2008 13:50:36 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20764264 vmctec : So. Enough is said as to what TSI can be responsible for when dealing with Bell. This talk can go forever.

The point of this thread was to see if the crowd is ready to kick in into the fight.

So what's the verdict? Is this volunteer help initiative worth trying?]]> http://www.dslreports.com/forum/remark,20764264 Wed, 09 Jul 2008 12:52:52 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20764221 anon : it's so true that ppl are afraid of their computers, I have been providing computer support professionally for many years and have seen it time and time again.

vmctec is right that most of the issues ppl have with (any) dsl service are basically the same, and can be simple to fix w/ the right tools and education. These forums go a long way to giving ppl that education but they are out of reach to folks who think the 'internet' is what the get when they click on 'internet explorer'.

And candoo3 make a good point about inflated expectations, there are a lot of TS fanboys in this forums and people coming from isp's that don't give a sh!t might be dazzled a little by all the happy shiny ppl @ TS

I see a lot of issues that revolve around what a bastard Bell is to company's who are forced to do business w/ them. waiting periods, convoluted procedures, and incompetent support staff who obfuscate problems instead of solving them are just the tip of the iceberg that is the Goliath Bell. until Bell loses it's last mile monopoly or is shattered into fragments we the ppl of Ontario will have to deal with it or move...]]> http://www.dslreports.com/forum/remark,20764221 Wed, 09 Jul 2008 12:45:59 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20763898 vmctec :

said by shoaibahmed

:

I am not saying it is TSI's fault. But TSI can push Bell that here is the cancellation number, how can you tell us that it is not cancelled. It is in TSI's benefit to do this so that new customers are happy. In my particular case I just requested TSI to do just this, verify ASAP with Bell that my order is cancelled.

I can't see how TSI can push Bell on your behalf. From a legal standpoint, they are a third party to you relationship with Bell, just like if you were moving from Bell to Rogers, Rogers would not have any legal right to change anything in your Bell account. I do see that TSI did a pretty good job of letting you know a.s.a.p. that there are issues with your cancellation.]]> http://www.dslreports.com/forum/remark,20763898 Wed, 09 Jul 2008 11:50:23 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20763755 shoaibahmed : I am not saying it is TSI's fault. But TSI can push Bell that here is the cancellation number, how can you tell us that it is not cancelled. It is in TSI's benefit to do this so that new customers are happy. In my particular case I just requested TSI to do just this, verify ASAP with Bell that my order is cancelled.]]> http://www.dslreports.com/forum/remark,20763755 Wed, 09 Jul 2008 11:27:30 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20763490 Radar73 :

said by bjlockie

said by Candoo3

said by shoaibahmed

:

>>>Best thing you can do is call up bell and make sure they have the cancelation
Well I placed the order with TekSavvy and gave them Bell's cancellation number. I should not be the one calling Bell after I got the cancellation number, it should be TekSavvy that should do this.

This has happened with many cancelling their Bell service, Bell claims, according to their records, that you didn't cancel. It's good that you kept the # they gave you.

In essence, YOU were the one who subscribes to the Bell service, and initiated the cancellation with Bell, so YOU are the one who has to complete it. Bell is playing their game, and YOU need to complain and put them in their place. TS can't complete the cancellation for you. TS uses and gives the cancellation # to Bell on your termination date, only so that your line can be ported over from Bell to TS service, with little or no interruption time.

That's pretty bad when you get a cancellation number and then Bell tells you they didn't get an order to cancel the service. I'm not surprised though, Bell sucks at just about everything. I fail to see how this is TSI's fault though. This is an issue between Bell and shoaibahmed. TSI just has to wait until shoaibahmed straightens out his Bell service cancellation.]]> http://www.dslreports.com/forum/remark,20763490 Wed, 09 Jul 2008 10:41:27 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20763339 bjlockie :

said by Candoo3

said by shoaibahmed

I'm wondering what good a cancellation (or a payment confirmation) number is?
If the company disputes you paid/cancelled and you have a number, so what.
It would seem to me that the only 'proof' would be having a recording of the phone call.]]> http://www.dslreports.com/forum/remark,20763339 Wed, 09 Jul 2008 10:09:53 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20762000 recneps :

said by vmctec

said by Candoo3

:

I do agree with you whole heartedly. There are many ppl, and it's just their nature or ability limits, that they don't have a clue other than plugging their puter in and turning it on. If something doesn't work, they're lost. Not that they're stupid ppl, it's just not their thing and can be scary, unsure of what they're doing.

And when these guys get ashamed to ask a question, my retort is - when you go to see a dentist, does he really expect you to know anything aboun dentistry? :)

Your analogy works, to a point. But that would be asking them if they know HOW the computer works (even I don't.. lol)
You would be expected to know the basics (brushing, flossing, etc.) ;)]]> http://www.dslreports.com/forum/remark,20762000 Tue, 08 Jul 2008 23:53:51 EDT Re: No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20761985 oxymoron69 : Well i'm posting to say thanks for my awesome service Teksavvy. Fuck the haters!]]> http://www.dslreports.com/forum/remark,20761985 Tue, 08 Jul 2008 23:48:15 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20761762 vmctec :

said by Candoo3

And when these guys get ashamed to ask a question, my retort is - when you go to see a dentist, does he really expect you to know anything aboun dentistry? :)]]> http://www.dslreports.com/forum/remark,20761762 Tue, 08 Jul 2008 22:52:51 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20761729 Candoo3 : I do agree with you whole heartedly. There are many ppl, and it's just their nature or ability limits, that they don't have a clue other than plugging their puter in and turning it on. If something doesn't work, they're lost. Not that they're stupid ppl, it's just not their thing and can be scary, unsure of what they're doing.

I've helped complete strangers before if it hasn't been too time consuming.(I hate to admit it was for Bell and Cogeco issues). I'd be willing to volunteer to help those in my direct area with TSI setups or trouble shooting, if requested. ]]> http://www.dslreports.com/forum/remark,20761729 Tue, 08 Jul 2008 22:45:35 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20761708 vmctec :

said by Candoo3

said by shoaibahmed

And if you spoke to me before cancelling, I would, as a volunteer, (assuming you live close to me) invite you over and make you to place a cancellation call through my VOIP system and give you a recording of that cancellation so that you can shove it down their throats later :) This is what I'm doing with Robbers all the time.]]> http://www.dslreports.com/forum/remark,20761708 Tue, 08 Jul 2008 22:39:34 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20761651 Candoo3 :

said by shoaibahmed

said by Candoo3

:

NEW folks who read this forum, have come to have very high expectations of TSI
They also don't understand that Bell, on whom TSI has to depend, can be a real PITA at times, getting it "right" or screwing TS around.
The majority of complaints on the forum have been speed, setup or connection related

And my point is let's just not sit and watch the fight from the side, let's try smoothen that bumpy ride for the new customers and let's show Bell that we've got teeth. And shoot me if I am wrong, but aren't these setup issues a variation of a very limited number? Can't volunteers help here? You said that many people don't understand the nature of DSL, and that's why lots of them don't even dare to dump Bell, cause this forum is just too technical to them.]]> http://www.dslreports.com/forum/remark,20761593 Tue, 08 Jul 2008 22:13:51 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20761524 Candoo3 : I've been on the forum daily for the past 9 mos. I start my day with a coffee and read the posts, same when I get in from work, and often in the evening.

Being cursed with a very good memory, I recall various complaints from the posts. TSI is a fantastic company, and they get a lot of justified hype because of this. My belief, is that NEW folks who read this forum, have come to have very high expectations of TSI, maybe too much. Whether they are switching ISP's or getting new connections, many don't understand the nature of DSL. They also don't understand that Bell, on whom TSI has to depend, can be a real PITA at times, getting it "right" or screwing TS around.

The majority of complaints on the forum have been speed, setup or connection related, and ya, it can be very frustrating when YOUR expectations aren't met. I recall posts by irate users that TS just can't help or pls, no matter how hard they try, because of the USER's circumstances. Nothing to do with TS itself. There are posts from users that have the notion that TSI has on-site repair and support. Not sure where that came from. I think Rocky & Co have been very fair with trying to resolve issues for customers, as they are ABLE to, and have NOT intentionally tried to pi$$ anyone off. I'm sure it must be frustrating at times for TS as well.

The client base has grown enormously, from folks jumping ship from other ISP's and what-not, and from that, it has to be expected that there would/will be an increase of users with complaints. A while ago Rocky had said that they added new CSR's just to keep up with the growth. I'm sure many days the CSR's exchange their Timbits for Advil.

"You can please some of the people all of the time, and all of the people some of the time, but you can't please all of the people, all of the time"]]> http://www.dslreports.com/forum/remark,20761524 Tue, 08 Jul 2008 22:01:07 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20761510 vmctec :

said by shoaibahmed

:

the first order was rejected because the VDSL service was still active

Do you understand though, that TSI did everything they could and Bell is simply playing games?]]> http://www.dslreports.com/forum/remark,20761510 Tue, 08 Jul 2008 21:56:38 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20761434 shoaibahmed : >>>Best thing you can do is call up bell and make sure they have the cancelation
Well I placed the order with TekSavvy and gave them Bell's cancellation number. I should not be the one calling Bell after I got the cancellation number, it should be TekSavvy that should do this.

>>>the first order was rejected because the VDSL service was still active
TekSavvy knew this when I placed the order so they should have contacted Bell at the appropriate time.]]> http://www.dslreports.com/forum/remark,20761434 Tue, 08 Jul 2008 21:41:35 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20761346 daboom : Shoaibahmed: I don't blame you for being frustrated etc been there done that. In this case it's Bell stepping on Tek's toes and not completing their side of things ie deactivating the VDSL etc. Best thing you can do is call up bell and make sure they have the cancelation in the system then call again the day or two prior to the 11th and bug them again at Bell. It seems to be a new trend in here as of late Bell wants to frustrate the customers away from other providors in hope you stay with them. bTW the first order was rejected because the VDSL service was still active If I am not mistaken you can't have both at the same time. So technically ur order should have been scheduled for the 2nd of July instead for DSL.
--
Come join us on EFNET irc.dks.ca #teksavvy for live chat :)
Java Chat back online @ »teksavvy.kicks-ass.net]]> http://www.dslreports.com/forum/remark,20761346 Tue, 08 Jul 2008 21:26:46 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20761278 shoaibahmed : I am one of the unhappy customers. I ordered my service on June 24 and was scheduled to activate TekSavvy service on July 2. At that time I told them that I have VDSL service from Bell and that it is scheduled to be cancelled on July 2. Then on June 28 I was told that Bell rejected the order because of my VDSL service and that TekSavvy will have to resubmit the order on July 2. On July 2nd TekSavvy gave me activation date of July 8. Now yesterday (July 7) I got a call from TekSavvy saying that Bell is saying that they do not have a cancellation order for my VDSL. So yesterday they resubmitted the order and now the activation date is July 11. Now I have no idea what will they do by July 11. The thing that I do not understand is that I told them on June 24 that I have VDSL from Bell and that it is scheduled to be cancelled on July 2, I also gave them the cancellation order number. So how can Bell say that they do not have a cancellation order. What is the point of giving them the cancellation order number when it has no value at all. This is totally contrast to the good reputation that TekSavvy supposedly have. So tell my why should not be angry and why I should not complain.]]> http://www.dslreports.com/forum/remark,20761278 Tue, 08 Jul 2008 21:15:30 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760963 fatness :

said by Anon Name :

Are these upset customers for real?

Or is it a consequence of Teksavvy organizing a Net Neutrality Rally? Because to me it looks like there are more unsatisfied customers posting here since that rally.

There are more dissatsified customers now. Part of it is just due to passage of time --- as companies age the number of unhappy customers rises. And part of it is the sudden, huge jolt of attention this forum got after the throttling began and up til the rally. People were affected by the throttling, they were angry, they wanted to know how to deal with it, they wanted to read about it and discuss it. And many of them landed here, by way of many avenues. The discussion volume in here rose like crazy and has remained high since then.

Some of them have stuck around, and more are landing here all the time. Some are, wisely, posting here to see if they can resolve their Teksavvy problems. There's so much help available in the forum they'd be silly to pass up a free chance at quick help. And while you could call all of them "dissatisfied customers", a lot of times it's someone with a problem to solve, who's a little bit frustrated. We've all been in those shoes before.
--
Female monkeys often utter loud, distinctive calls before, during or after sex..]]> http://www.dslreports.com/forum/remark,20760963 Tue, 08 Jul 2008 20:10:24 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760523 vmctec :

said by Alan123

:

I also understand the issues with most new install are Bell issues and really could not be resolved by anyone offering to go and help. ie - no line card installed or no open slots.

I enjoy the tekky talk, that's the savvy way of spelling it. I also would like to volunteer my time for assisting new users to setup modem and router.

I agree there should be a list and perhaps a nominal charge of say $20 for a visit.

Well, a volunteer should always have an option of refusing to help for whatever reason. The list should only serve as means of getting in contact.

As for the visiting fee - I strongly disagree as it will put everyone - volunteers and teksavvy on the hook.

As I was drivng home I was trying to solidfy the idea and this is what I have in mind in terms of help policy:

1. No help is provided unless the issue in posted to the forum first, unless it's a general advise request for new customers especially migrating from other providers

2. The policy limits types of issues that can be addressed by the volunteers (modem/router setup, migration timing etc, identifying a problem at source so that TSI techs have better idea where to look).

3. If the issue is outside the policy limits (like recompiling a linux kernel to enable traffic control to prioritize VOIP traffic) than it is up to the customer/volunteer whether the help is refused or help is provided for free, for money, and then this forum or TSI have nothing to do with this.]]> http://www.dslreports.com/forum/remark,20760523 Tue, 08 Jul 2008 18:36:24 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760470 Alan123 : I think it's great that everyone wants to go to such an extent to help others. You guys are really to be commended for the support you provide here.

I also understand the issues with most new install are Bell issues and really could not be resolved by anyone offering to go and help. ie - no line card installed or no open slots.

I enjoy the tekky talk, that's the savvy way of spelling it. I also would like to volunteer my time for assisting new users to setup modem and router.

I agree there should be a list and perhaps a nominal charge of say $20 for a visit. Users should be referred to this site 1st and offered support only after determining the issue.

I'm sure there are many others who would like to help too. ]]> http://www.dslreports.com/forum/remark,20760470 Tue, 08 Jul 2008 18:24:03 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760229 vmctec :

said by daboom

:

I would recommend a another column next to the name/nick with their particular area of expertise.

Good call on that one.

What I don't understand is that somehow it appears that the personal help from volunteers will magically replace this forum - that is not my objective. There could be a policy after all, something like there is no personal help unless the question was asked in the forum first.

Guys, please understand, that to an average Joe we, with our techy talk, look like a bunch of geniuses and that may turn him away from this forum and essentually from the TSI as they have this aura of a DIY-only provider.]]> http://www.dslreports.com/forum/remark,20760229 Tue, 08 Jul 2008 17:35:27 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760212 Angelo_ :

said by vmctec

said by Angelo_

:

when you do work your always will be responsible free or whatnot...

gas isn't cheap also these days... froom my experience people who can be walked easily on the phone can also follow directions just as easily from a web site.

not bad at all =p]]> http://www.dslreports.com/forum/remark,20760212 Tue, 08 Jul 2008 17:31:35 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760184 daboom : I second that I find referring ppl to a website to read/print way faster then dealing with/explaining on the phone. Again if we did what the op suggested I would recommend a another column next to the name/nick with their particular area of expertise. Again some ppl just don't grasp what is needed to be done etc and need that someone at their door personally.
--
Come join us on EFNET irc.dks.ca #teksavvy for live chat :)
Java Chat back online @ »teksavvy.kicks-ass.net]]> http://www.dslreports.com/forum/remark,20760184 Tue, 08 Jul 2008 17:27:09 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760183 vmctec :

said by Angelo_

That's why I said we need a list of volunteers by location, so that the distance one would travel is minimal. As for the responsibility - this is volunteer help and in no way does it mean you'll be forced to help a particular guy for the rest of your life :). And type of help I had in mind is as follows: I've helped about 5 guys in last month by simply recommending TSI to them.

The last guy has no knowledge of networking so what I did is the following:
1. Bought him a DSLmodem,
2. Called savvys to give them all the technical details of the new customer,
3 Gave them this guy's cell number so that they could call him and get his credit card #,
4. on Friday I will go to his place and hook up the modem/router to his home computer.
Time spent so far - close to an hour. Oh, and the guy is still using dial-up and he was thinking of getting DSL for the last 4 months but didn't know where to start since his only call to Bell resulted in them trying to force him in a 2-year contract.

Am I really loosing my shirt on this? :)]]> http://www.dslreports.com/forum/remark,20760183 Tue, 08 Jul 2008 17:26:56 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760151 Angelo_ : when you do work your always will be responsible free or whatnot...

gas isn't cheap also these days... froom my experience people who can be walked easily on the phone can also follow directions just as easily from a web site.]]> http://www.dslreports.com/forum/remark,20760151 Tue, 08 Jul 2008 17:20:19 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760127 vmctec :

said by Angelo_

:

problem is when you go over to their place you need to charge money.. and many people expect free work etc etc.

it is a bad idea to seek someone to do house visits from a web site.

we try to help them as much as we can but some issues really do require someone to walk them through it. I think how dslr operates is just fine! :)

Well. I initially positioned it as an open-source analogy - meaning free help. In response to your other point of walking some guys through - that's exactly the purpose of my proposal. Most guys are smart enough to follow advices here on their own, some may need a hand from someone (even on the phone) to get through.

I do help people, but I don't charge them for one reason - I can help on my free time but I don't want responsibility. I may come back a few times, but of the guy is not learning, sorry!]]> http://www.dslreports.com/forum/remark,20760127 Tue, 08 Jul 2008 17:17:06 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760107 Angelo_ : problem is when you go over to their place you need to charge money.. and many people expect free work etc etc.

it is a bad idea to seek someone to do house visits from a web site.

we try to help them as much as we can but some issues really do require someone to walk them through it. I think how dslr operates is just fine! :)]]> http://www.dslreports.com/forum/remark,20760107 Tue, 08 Jul 2008 17:11:52 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760096 vmctec :

said by recneps

:

Well, this place is a forum. If you're not having problems, most people don't come here. So of course you're only gonna hear (mostly) bad things, because there's only a few people ~~with no life~~ who come here regularly to help out others (myself included :p)

What you're doing is right, but I want to kick it up a notch - how many new/potential Savvy customers are out there that are simply unable to apply advices from this forum on their own?]]> http://www.dslreports.com/forum/remark,20760096 Tue, 08 Jul 2008 17:08:42 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760071 vmctec :

said by Scoop

:

As they continue to grow we will see more unsatisfied people.

Could be.

But I'm afraid that they're already a royal PITA to Bell, and
unless they grow stronger, we may lose our alternatives. Last 3 months have showed that clearly, and I am not too positive that CRTC will do anything significant to change current situation.

In a big scheme of things, I would like to see a strong competition to big providers, and to achieve that you may try to start you own show, or help the guys that have already succeed in some way.]]> http://www.dslreports.com/forum/remark,20760071 Tue, 08 Jul 2008 17:04:39 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760048 recneps : Well, this place is a forum. If you're not having problems, most people don't come here. So of course you're only gonna hear (mostly) bad things, because there's only a few people ~~with no life~~ who come here regularly to help out others (myself included :p)]]> http://www.dslreports.com/forum/remark,20760048 Tue, 08 Jul 2008 17:01:08 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760035 Scoop : As they continue to grow we will see more unsatisfied people.]]> http://www.dslreports.com/forum/remark,20760035 Tue, 08 Jul 2008 16:59:48 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20760027 vmctec : I'd say in my experience, for 10 upset guys screaming, there's gonna be only one saying thanks.

Or I must be living in a different world :)

What I meant to say is that some issues Savvys can't control, some they drop the ball on, but they're still way better than the big mamas. So let's help them.]]> http://www.dslreports.com/forum/remark,20760027 Tue, 08 Jul 2008 16:59:03 EDT Re: No, I'm NOT angry and I'm NOT disappointed http://www.dslreports.com/forum/remark,20759999 anon : Are these upset customers for real?

Or is it a consequence of Teksavvy organizing a Net Neutrality Rally? Because to me it looks like there are more unsatisfied customers posting here since that rally.]]> http://www.dslreports.com/forum/remark,20759999 Tue, 08 Jul 2008 16:53:59 EDT No, I'm NOT angry and I'm NOT disappointed, I WONNA FIGHT! http://www.dslreports.com/forum/remark,20759932 vmctec : This is the follow up to a number of angry posts from some new customers.

For all of those guys who complain about poor customer service by TekSavvy - yep things happen and people do make mistakes. Being an IT professional I am more than realistic that mistakes can't be avoided 100%, but what matters is the people's ability to admit them and to fix them, and my belief is that this is the business value of TSI, more than the caps or the bandwidth. Just imagine if it were Bell, not TSI you were dealing with :).

When I moved to TSI from Robbers I intentionally overlapped my existing cable service with the DSL (dry-loop) activation and paid extra $40 of monthly charge to Rogers just for that.

People who complain about how they sat without internet for 2-3 weeks should only blame themselves as I figure they did move to TSI because of bad treatment by Bell/Rogers and with current publicity on net neutrality and CAIPs filing to CRTC there's no way they weren't aware of an underwater war by Bell against independent providers and that they did not anticipate a monkey business BS by Bell.

Looking at 2 weeks worth of posts in this forum and looking at TSI guys honestly admitting in public to their screw-ups (and who doesn't make 'em) I am growing more confident that I'll be sticking around these guys for some time and if tomorrow there's a Bell or RCI guy at my door in suite and tie offering me a 100mb/100mb connection, I will still tell him where to go.

Well, I was trying to be not too emotional 'cause that usually results in my posts not beeing too clear :).

I am very pissed at Bell/Robbers of this world and to piss them even more, here's my proposal to all of the folks who frequent TSI forums: what if we set up a list of people (by means of lising their DSLR logins) by geographical locations so that new members can IM them and possibly get help from them on a one-to-one basis? I am even willing to come over and help with the set-up as much as my knowledge allows me?

TSI is a business and they are in a business of making money, but wouldn't it be cool to add an open-source twist to it after all?

I hope I won't get shot on the spot for posting this. :)]]> http://www.dslreports.com/forum/remark,20759932 Tue, 08 Jul 2008 16:42:25 EDT