http://www.dslreports.com/forum/r20760296 en Wed, 11 Nov 2009 06:53:42 EDT Wed, 11 Nov 2009 06:53:42 EDT http://www.dslreports.com/forum/remark,20779373 benflying : after days and more tech's coming to house rewiring direct line, new modems and trouble shooting still having problems... tracert command shows hops causing problems between my location and tyler main servers... so far still issues exist that they have been unable resolve....
see attachment for delays and excessive delays in hops

tracert.txt 7,171 bytes trace hops

]]> http://www.dslreports.com/forum/remark,20779373 Sat, 12 Jul 2008 06:51:58 EDT http://www.dslreports.com/forum/remark,20762635 benflying : I'm trying to be open minded and hopefully get this resolved but have been unsuccessful so far getting the local support folks to actually address these issues. thanks for your interest in addressing these problems.]]> http://www.dslreports.com/forum/remark,20762635 Wed, 09 Jul 2008 05:08:36 EDT http://www.dslreports.com/forum/remark,20760408 Pete Abel : Based on my prior experience working with other customers, this should be the most productive route. Gretchen and I are both at the Corp. HQ office for Suddenlink, and she reports directly to me. Our combined postions at Corp. HQ have proven helpful to others customers who have not been able to resolve issues through traditional means. I hope we can do the same for you. Stay tuned ... ]]> http://www.dslreports.com/forum/remark,20760408 Tue, 08 Jul 2008 18:11:11 EDT http://www.dslreports.com/forum/remark,20760296 benflying : received your email with referral to Grechen.... is this a way of getting help? Seems to sound as the tech's that I've spend days talking with... someone will get back but they never have so far..]]> http://www.dslreports.com/forum/remark,20760296 Tue, 08 Jul 2008 17:47:36 EDT http://www.dslreports.com/forum/remark,20759665 Pete Abel : I replied to your email. Per your response to that, we'll investigate from Corp. HQ and get back to you.]]> http://www.dslreports.com/forum/remark,20759665 Tue, 08 Jul 2008 15:57:02 EDT http://www.dslreports.com/forum/remark,20759624 benflying : sent you an email... local office sent another tech out still have problem.... what is it that your folks don't understand? the problem is some where in your system...]]> http://www.dslreports.com/forum/remark,20759624 Tue, 08 Jul 2008 15:50:42 EDT http://www.dslreports.com/forum/remark,20752313 Pete Abel : I'm with Suddenlink, in the corporate office -- you can verify my status as an approved rep for the company here: »Suddenlink Tech Support. If you'll IM or email me -- pete.abel@suddenlink.com -- I'd be happy to do what I can to help address your issues.]]> http://www.dslreports.com/forum/remark,20752313 Mon, 07 Jul 2008 09:21:11 EDT