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Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
1 edit | Facts
Please note, for the record, that the people of Suddenlink made a concerted effort to assist this customer, much as we have successfully helped others, in this forum and beyond.
However, this particular customer violated the following clause of our residential service agreement and acknowledged the same in writing:
"The Services provided are solely for Customer’s personal, residential use and Customer shall not use Services for any commercial purpose."
The customer's violation of this clause caused problems for other customers in the area and thus forced us to stand by the terms of the agreement, to protect the interests of our other local customers. | |
DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
1 edit | and how much do *they* pay for the service?
Don't blame your customers for you overselling your service. Again, you made a valiant attempt to appease me, but at the end of the day failed to provide what you so aggressively advertised in my mailbox (3 flyers a week before *and* after I signed up).
I appreciate what you've done in understanding that I work from home. A home in a residential area. I don't operate a business here, as permits to do so are not even allowed. The simple fact that I told you and your technicians that I was available to them anytime they wanted to come by and help opened the opportunity for a nice little scapegoat for your failure to provide proper services. As for business services, it took SIX FREAKING WEEKS to get someone to give me a confirmed price...that person was you, a SENIOR VICE PRESIDENT.
Nice of you and your support crew to respond only to reviews, and not so much the customer outcry in the BBR forums  I look forward to seeing you try to help others that are experiencing the same exact issues that I will no longer tolerate.
Of course, again, don't take just my word for it. I mean, if you'd rather live in Pete's world all you have to do is click the "39 Positive" link at the top of this page. That should just about do it.
Let's just not do this, Pete. You guys are in the wrong and we all know it. The users of this forum, the customers that have made their opinions and reviews known...in the end you can help a lot of people, but not until you start acknowledging those issues.
Stop micromanaging customers, start addressing your problems.
I can't wait to cancel....I keep looking at the modem expecting you to do it for me out of spite. If you think I'm pissed here...wait until you see your churn in this area over the next 3 months.
*EDIT*
I logged into the main Cebridge page here to see if there were any new posts and found this in my upper right corner:
* 3.0 Suddenlink 'Avoid at all costs! They all sound friendly and caring, but at the end of the day they'll always leave you hanging!' 2 comment(s)
* 1.8 Suddenlink 'If you can get another service in your area I would' 1 comment(s)
* ?.? Suddenlink 'no real choice in this area for broadband' 7 comment(s)
* 1.5 Suddenlink 'Use something else for business use.' 2 comment(s)
hey Pete, what parts of those generic Service Agreements did those guys violate? | |
DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
1 edit | hey Pete, here's my hosts file (I added descriptions for you). You can clearly see that my network consists of mostly entertainment devices, not employee workstations. Your installers can account for as much, as they've seen the media center in the living room, where several of these devices rest. I'm sure when I said "my hosts file has 15 IPs" your head went to spinning. I can assure you that all 15 are not simultaneously online at once (there's certainly not enough bandwidth for 1, much less 15!). I want to make this very clear, as you seem to be the only person that thinks I've violated a clause of your ToS.
192.168.100.1 delinked #Linksys WiFi R00ter
192.168.100.2 awesom-o #Wife's iMac, Awesom-O 4000!
192.168.100.3 360 #xbox 360
192.168.100.4 guest #open
192.168.100.5 ds #Nintendo DS
192.168.100.6 wii #Nintendo Wii
192.168.100.7 micro #my mac mini workstation
192.168.100.8 ibook #work laptop
192.168.100.9 psp #Sony PSP
192.168.100.10 xbox #Xbox 1
192.168.100.11 guest2 #open
192.168.100.12 guest3 #open
192.168.100.13 dadsiphone #my phone
192.168.100.14 momsiphone #Wife's phone
192.168.100.15 DishHD #Dish Network
#Living Room LaserJet 5m
192.168.100.100 printer
Btw, you can blame my wife for *this* post. She said that since I'd blasted the hell out of you guys, I should at least prove to my peers that I'm not doing using my connection for anything out of the ordinary. | |
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