jerkyspace
join:2008-07-03
Alameda, CA
 ·DSL EXTREME
| reply to dslx_gm
Re: I would like to review your account...
1 week and counting...the telco was sure they had it figured out and replaced some bits and bobs outside. But then they left and it never fixed anything. Now I have to play find the appointment with them that not even DSLX management have any pull over to get set up. All so the telco can go on a fishing expedition in the building hoping to find anything wrong. I couldn't make it yesterday because of work and all DSLX wants to do is remind me of that...instead of being on their game and setting up an appointment today. They can't pull that off and just leave me a message this morning...many many hours ago. No follow ups...all it seems the GM wants to do is IM on a broken DSL connection and now he is not getting back to me either. I am no closer to getting a resolution and if they cannot get the telco over here today it will be almost a week before I am able to make free time in their very limited and inflexible scheduling (9-5 M>F?)...also expect a 4 hour window minimum for them to show and you better plan ahead at least 24-48 hours notice before you can expect to get them out there.
DSL is not worth all this hassle. |
