Vitanic
join:2006-10-06
Rockville Centre, NY
 ·Callcentric
·VoicePulse
| reply to llast08
Re: I never got an activation email; only order summary
Here is what I got - Its a regurgitation of the info I used to order the service on the website.
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Thank you for ordering VoicePulse's award-winning broadband phone service!
We will begin processing your order right away and you will receive another email when your order has been processed.
ORDER SUMMARY:
Order Number: xxx
Order Date: 7/4/2008 12:41:39 AM GMT
CUSTOMER INFORMATION:
Email: xxx
Phone: xxx
PAYMENT INFORMATION:
Credit Card: xxx
BILLING INFORMATION:
Name: xxx
Address 1: xxx
Address 2:
Address 3:
City: Rockville Centre
State: NY
Zip: 11570
Phone: xxx
SHIPPING INFORMATION:
Name: xxx
Address 1: xxx
Address 2:
Address 3:
City: ROCKVILLE CENTRE
State: NY
Zip: 11570
Phone: xxx
Shipping Method:
ORDER DETAILS:
Name: Activation
Desc: Activation
Qty: 1.0000
Unit Cost: $0.00
Item Subtotal: $0.00
Name: Linksys PAP2T-NA
Desc: Linksys PAP2T-NA (BYO - xxx MAC:xxx)
Qty: 1.0000
Unit Cost: $0.00
Item Subtotal: $0.00
Name: Local Unlimited + 200 Calling Plan
Desc: Local Unlimited + 200 Calling Plan
Qty: 1.0000
Unit Cost: $14.99
Item Subtotal: $14.99
Name: Primary Phone Number
Desc: NY/516/NASSAUZN05/xxx
Qty: 1.0000
Unit Cost: $0.00
Item Subtotal: $0.00
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If the email had said "here is a webpage where you can fill in the info for the PAP2T and when you can make outgoing calls - you have service", that's alright, I can figure it out. That's *NOT* what the email I got said. It says I will get another email when service is active and that email will contain some password because some order webpage said so.
So I have reread the (riveting) email. You tell me how I misinterpreted sentence #2. |
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kwest
join:2003-05-15
Dallas, GA
| What other email with passwords? your number is active as soon as you complete the order, you would have received a second notice if they were going to loan/ship you an adaptor.
Since you had your own adaptor, all you would do next is the following and it will auto provision and you would have had phone service in about 3 min.
This can right from the website under B.Y.O.D
Question
How do I configure my own adapter or a Voxilla purchased adapter for VoicePulse service?
Answer
Below are the steps to activate your VoicePulse-Ready SPA:
1) Make sure you have any 2.0 version firmware for your phone adapter. You can check your current version by picking up the phone and dialing ****150#. Sipura hosts the latest firmware upgrades with installation instructions here:
»www.sipura.com/support/index.htm
2) After you have upgraded to the latest firmware, reset your SPA by picking up the phone and dialing ****73738# followed by 1 to confirm
3) Get the IP address of your SPA by picking up the phone and dialing ****110#
4) Browse to the following address where a.b.c.d is the IP address of your SPA:
»sipura-profiles.voicepulse.com/migrate.xml" >a.b.c.d/admin/resync?»sipu···rate.xml
5) Wait 2 minutes for the STATUS light to stop blinking. The unit may reboot during this time and start blinking again. Please wait the full 2 minutes.
6) Pick up the phone and listen for a dial tone
7) Your account should now be ready to make/receive phone calls
Now as far as the email you got about charging for the adaptor, that's the standard auto generated email sent to anyone who cancels, 99% barrows an adaptor so they just want it back if they sent you one. |
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Vitanic
join:2006-10-06
Rockville Centre, NY
·Callcentric
·VoicePulse
| said by kwest  :What other email with passwords? your number is active as soon as you complete the order, you would have received a second notice if they were going to loan/ship you an adaptor. Since you had your own adaptor, all you would do next is the following and it will auto provision and you would have had phone service in about 3 min. And where in the world does it say that? In the order process? In the email? Am I supposed to go to a psychic to divine this info? I can follow directions, but when none are given...
You can think that is user-error, but you are casting your experience to the hard, concrete info in the web order pages & emails. And going from "Click to submit order" to having service isn't spelled out *ANYWHERE* for BYOD. I guess I have to take that back if you say that that Supira info will work on the PAP2T - that info was not provided to me. I suppose you could say that "It's the customer's job to hunt down the steps required to activate service". An alternate theory is that a company that buries info will reap what it sows.
I'll go with callcentric. Hopefully they will have worked on their front ends a little more. Maybe a better handle on the english language as well. I'm all done with Voicepulse & their generic emails that cause more problems. I already see a handly little PAP2 here:
»www.callcentric.com/support/
Now THAT I can handle. |
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