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kwest
join:2003-05-15
Dallas, GA
| reply to Vitanic
Re: I never got an activation email; only order summary
What other email with passwords? your number is active as soon as you complete the order, you would have received a second notice if they were going to loan/ship you an adaptor.
Since you had your own adaptor, all you would do next is the following and it will auto provision and you would have had phone service in about 3 min.
This can right from the website under B.Y.O.D
Question
How do I configure my own adapter or a Voxilla purchased adapter for VoicePulse service?
Answer
Below are the steps to activate your VoicePulse-Ready SPA:
1) Make sure you have any 2.0 version firmware for your phone adapter. You can check your current version by picking up the phone and dialing ****150#. Sipura hosts the latest firmware upgrades with installation instructions here:
»www.sipura.com/support/index.htm
2) After you have upgraded to the latest firmware, reset your SPA by picking up the phone and dialing ****73738# followed by 1 to confirm
3) Get the IP address of your SPA by picking up the phone and dialing ****110#
4) Browse to the following address where a.b.c.d is the IP address of your SPA:
»sipura-profiles.voicepulse.com/migrate.xml" >a.b.c.d/admin/resync?»sipu···rate.xml
5) Wait 2 minutes for the STATUS light to stop blinking. The unit may reboot during this time and start blinking again. Please wait the full 2 minutes.
6) Pick up the phone and listen for a dial tone
7) Your account should now be ready to make/receive phone calls
Now as far as the email you got about charging for the adaptor, that's the standard auto generated email sent to anyone who cancels, 99% barrows an adaptor so they just want it back if they sent you one. | |
Vitanic
join:2006-10-06
Rockville Centre, NY
 ·VoicePulse
 ·Verizon FIOS
| said by kwest  :What other email with passwords? your number is active as soon as you complete the order, you would have received a second notice if they were going to loan/ship you an adaptor. Since you had your own adaptor, all you would do next is the following and it will auto provision and you would have had phone service in about 3 min. And where in the world does it say that? In the order process? In the email? Am I supposed to go to a psychic to divine this info? I can follow directions, but when none are given...
You can think that is user-error, but you are casting your experience to the hard, concrete info in the web order pages & emails. And going from "Click to submit order" to having service isn't spelled out *ANYWHERE* for BYOD. I guess I have to take that back if you say that that Supira info will work on the PAP2T - that info was not provided to me. I suppose you could say that "It's the customer's job to hunt down the steps required to activate service". An alternate theory is that a company that buries info will reap what it sows.
I'll go with callcentric. Hopefully they will have worked on their front ends a little more. Maybe a better handle on the english language as well. I'm all done with Voicepulse & their generic emails that cause more problems. I already see a handly little PAP2 here:
»www.callcentric.com/support/
Now THAT I can handle. | |
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