[TWC] Audio Problem In Centerville Ohio With Channel 19 in Time Warner Cable TV/Voice http://www.dslreports.com/forum/r20771905 en Wed, 11 Nov 2009 14:22:45 EDT Wed, 11 Nov 2009 14:22:45 EDT Re: [TWC] Audio Problem In Centerville Ohio With Channel 19 http://www.dslreports.com/forum/remark,20772162 TransitMan :
said by W8ASA See Profile :

Thanks, but that is the exact number I called.
While the CS staff moved to the Dayton Mall earlier this year :mad: , the number you are calling is correct.
If you want to try a different number, 1-800-425-2225 or the Action Line at 1-866-408-2225.

I do not have the number for tech support, but I do understand your issues with Ch. 19 on the sound.
Here at my house, a couple of channels higher up as well as one lower than Ch. 19 have the same issue.
I just turn the volume down to where it is tolerable.

Sorry I couldn't help further.
--
PROUD TO BE THE DIRECTOR OF THE CRUNCHENSTEIN ASSOCIATION AND THE HOST OF CRUNCHENSTEIN #2]]> http://www.dslreports.com/forum/remark,20772162 Thu, 10 Jul 2008 20:18:40 EDT Re: [TWC] Audio Problem In Centerville Ohio With Channel 19 http://www.dslreports.com/forum/remark,20772089 W8ASA : Thanks, but that is the exact number I called. The customer service people have moved, and are no longer at that location. I wanted to avoid having to drive to the new place, but I guess I'll have to. Of course, then I face a clerk who will have no idea what I'm even talking about. I was hoping for a phone number for a technician.
--
Microwave and RF Components at www.ohiomicrowave.com]]> http://www.dslreports.com/forum/remark,20772089 Thu, 10 Jul 2008 20:04:16 EDT Re: [TWC] Audio Problem In Centerville Ohio With Channel 19 http://www.dslreports.com/forum/remark,20772074 MacLeech : Looking it up in Google Maps, I got this:
4333 Display Ln
Dayton, OH 45429
(937) 294-6400

You may want to visit that office as it appears to be on the same lot as the headend. Usually they have display TVs in the lobby which may experience the same problem. If it does, show the support reps there and ask to speak to a Manager.]]> http://www.dslreports.com/forum/remark,20772074 Thu, 10 Jul 2008 20:02:07 EDT [TWC] Audio Problem In Centerville Ohio With Channel 19 http://www.dslreports.com/forum/remark,20771905 W8ASA : For weeks now, there has been a problem with the audio on cable Channel 19. I think the audio is being overdriven, resulting in distortion. The problem is the same on all five televisions in my house, three of which have STBs. However, I have NOT been able to get through that infernal phone system to talk to a live person about the problem.

Can someone on here tell me what phone number I can use to actually talk to a technically savvy person about this?

If you don't want to make the number public, please send me an IM and I'll respect the privacy.

TIA
--
Microwave and RF Components at www.ohiomicrowave.com]]> http://www.dslreports.com/forum/remark,20771905 Thu, 10 Jul 2008 19:27:45 EDT