nitzan
Premium,VIP
join:2008-02-27
 ·ViaTalk
 ·Comcast
| reply to Tech
Re: Tech
I see your point. But Comcast should have a bridge type thing where techs can call the bridge - then call the customer with the Comcast Caller ID. This will cost very little to implement, and prevent customer misunderstandings and lost calls. Or at the very least - have THE CALL CENTER call the customer and coordinate between the customer and the tech. This is something that is SO EASY to fix yet causes incredible customer dissatisfaction.
Now you calling me a crazy customer- if you really are a Comcast tech then this just further proves how Comcast's customer service sucks. If you think of your customers as pests - you should get a different job. Or more to the point - COMCAST should MAKE YOU find a different job.
I run a company and have to deal with customers on a daily basis, I would NEVER call a customer crazy - and if I found one of my employees doing so they'll be out of a job faster than you can say "Comcrap". |
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inferno
join:2008-07-06
| I have had similar situations to what was in your review... I ended up spending over 30+ hours on the phone with their "customer support." I ended up finding the phone number to their Tier2 support, where the guys can actually look at your internet usage and your up/down speed... Anyway, I got in contact with the local maintenance supervisor, so everytime my crappy CRAP comCRAP goes out, I call him directly on his cell phone... Last time was a few months ago, and he sent out trucks in about an hour to fix my internet... Comcrap ended up giving me a $250 credit towards my account because I had been complaining about it crashing for about 6 months... I wish Verizon FIOS would come to my area as I am SICK of comCRAP's service! I agree with the reviewer... Comcast SUCKS! |
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nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| The ridiculous thing is, before I moved here (Bellsouthland) we used to have FiOS 15/2. That thing was heaven. Comcast is hell in comparison.
But, just so I don't get yelled at for comparing a Porsche to a Subaru - I also had a 1 year flirt with RCN cable. Spotless service, zero problems, and it actually WORKS when you need it to. So that proves the problem is COMCAST and not CABLE. |
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