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Forums » US Telco Support » Verizon » Verizon Online DSL » [trouble] Verizon dsl - links in email
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[policy and politics] Verizon Direct Forum »
« News: Verizon KILLING their News Server!!!  
phila418

join:2001-11-22
Damascus, MD

[trouble] Verizon dsl - links in email

I am trying to help a friend who has Verizon DSL and gets their email via Verizon's web site (no POP server is used and no email client is installed).

I sent her an email with a link to my web page. The link displayed in the email as plain text and was not clickable. Looking at her email "options" I see no place to change the way email displays links (i.e., no option such as "text" or "html" email).

We contacted Verizon support and after 1/2 hour of Verizon tech support trying multiple things - they gave up and the issue still exists.

I don't believe it is anything with the PC or IE. since I can go to my YAHOO! email via the web and links display properly in email there.

Has anyone else seen this? What was the fix?
permalink · 2008-07-10 23:22:30 · Print · Reply to this

Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY

Re: [trouble] Verizon dsl - links in email

How did you type the link?
permalink · 2008-07-11 00:39:17 · Reply to this
phila418

join:2001-11-22
Damascus, MD

Re: [trouble] Verizon dsl - links in email

We tried the following formats:

www.verizon.com

»www.verizon.com/
permalink · 2008-07-11 02:16:43 · Reply to this

Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY

Re: [trouble] Verizon dsl - links in email

The bottom one works and the top doesn't. What company's e-mail did you send to?
permalink · 2008-07-11 03:57:01 · Reply to this

KachiWachi

join:2004-02-12
PA, USA

Re: [trouble] Verizon dsl - links in email

AFAIK, the Verizon website e-mail interface is text only.

Thanks.
permalink · 2008-07-11 08:37:57 · Reply to this
phila418

join:2001-11-22
Damascus, MD

Re: [trouble] Verizon dsl - links in email

Thanks KachiWachi - that was what I was looking for. Too bad Verizon support doesn't know that. I had a feeling that email was being displayed as text only. I think my friend's solution is to install an email client and use Verizon's POP server.
permalink · 2008-07-11 09:00:19 · Reply to this
Forums » US Telco Support » Verizon » Verizon Online DSL[policy and politics] Verizon Direct Forum »
« News: Verizon KILLING their News Server!!!  

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