jerkyspace
join:2008-07-03
Alameda, CA
 ·DSL EXTREME
edit:
July 11th, @08:12PM
| reply to jerkyspace
Re: I would like to review your account...
Just an update to be fair:
After they tried the line at 3MB and it was unusable...someone at DSLX or the telco dialed my account back to a somewhat steady 2MB with almost no line quality issues from my tests. At least I have working and just somewhat slower connection now (after a week of no real use). I still don't know what they did or when...plus it would have been nice to be told as I have spent time surfing elsewhere. Now why that couldn't have been setup from the first day? Good question...? because here is what the last week has been like on my end:
»/testhistory/1563310/c1cae
I found out that the telco (ATT) has even less flexible hours than I thought. For this type of meet (data and tech) they only come out 12p-4p M-F....! Do they know they are a 21st century "high speed" internet company???...having just those hours is not acting like it. Having to wait for the telco like this is not very fair to the customers. Be warned!
Another update next week: their last chance once we get this meeting scheduled. They had better find something wrong in the building and fix it. |
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jerkyspace
join:2008-07-03
Alameda, CA
·DSL EXTREME
edit:
July 11th, @11:26PM
| not to be believed but true:
less than an hour after posting my thanks for getting a steady slower connection...our friends at the telco blow me offline around 4pm today while doing some test/tweaking as I await their response to try to setup a new meet next week. When I call DSLX to see what is going on they argue with me very rudely. Their supervisor is yelling at me that they are working to fix my connection...but if you need to do tests that will put me offline why not tell me? No communication. I just got back to work to lose my connection and then get attitude from tier 2. No apologies and nothing but arguments after I gave them their fair due!
Added bonus: DSLX said that the telco set everything back and my connection was back to where it had been since this am at a steady 2MB cap. See the test on my side:
»/testhistory/1563310/c1cae
I had to call back and got my still unable to apologize tier 2 supervisor to get the telco to "undo" what they had done. They got me online at the 2MB cap and it was and back to work. Another hour of frustration burned but I still have to say thank you for at least this. The telco meet is set for next Tuesday so lets see what happens next... |
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Splain
join:2001-08-02
Santa Ana, CA | I have to agree with all the probs you have had with DSLE, almost the same probs that I have had, with no help and I get raged on by people here saying I have turned down help which I have not. |
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