sfla02si
join:2006-10-15
West Palm Beach, FL | reply to ZipLipZ
Re: No sound on most outbound calls - Viatalk = no help I am having the same problem and my phone adapter is on my DMZ.
Now while trying to call there live support I get an automated voice telling me that phone support is not available at this time but there live support schedule shows they should have support at that time.
I've had there service since October 2006 and it seems that since the Sunrocket fallout, there service has been going downhill. |
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 TexasPlusDon't Blame Me I Voted For The AmericanPremium
join:2004-06-16
Bedford, TX | said by sfla02si:I am having the same problem and my phone adapter is on my DMZ. Now while trying to call there live support I get an automated voice telling me that phone support is not available at this time but there live support schedule shows they should have support at that time. In an old thread the "real support schedule" as figured out by forum users is posted.
I recall the support system was not really turned on until after the coffee was made and the donuts delivered each morning. Perhaps a forum member with a better memory than mine can provide more details. 
--
"The world is a book; those who do not travel read but a single page." -St. Augustine |
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sfla02si
join:2006-10-15
West Palm Beach, FL | Thanks. I guess I'll keep trying. |
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 N9MDPremium
join:2005-10-08
Boca Raton, FL
kudos:5
 ·VOIPo
·voip.ms
·Callcentric
·PHONE POWER
| reply to TexasPlus
said by TexasPlus:In an old thread the "real support schedule" as figured out by forum users is posted. »Re: VT Control Panel Down, AM 12/5/07? |
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 VTBrendanViatalkPremium,VIP
join:2005-06-27
Clifton Park, NY
kudos:1 | reply to sfla02si
said by sfla02si:Now while trying to call there live support I get an automated voice telling me that phone support is not available at this time but there live support schedule shows they should have support at that time. Hi,
I apologize for this happening to you. That obviously should not be whats going on, and I can assure you it won't be happening in the future.
-Brendan |
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Reviews:
 ·Comcast
 ·CenturyLink
·ViaTalk
·EarthLink
| I get the "phone support is not available", when it should be, all the time and have submitted tickets in regard, have never heard a word, and I pay for what is now called "Business Class Support". AND still closed when they should be open.
P.S.
My ATA would not update the firmware manually and now it seems it was done from the back end. I don't know if this also means that I have been moved to the "new" system, I'm showing Houston-1b, but as of the FW upgrade I have been having a lot of one way sound issues. |
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VTBrendanViatalkPremium,VIP
join:2005-06-27
Clifton Park, NY
kudos:1
1 edit | Can you give me an example of a time this has happened to you? I'd like to look into it further, as I monitor this myself on a fairly regular basis.
-Brendan |
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Reviews:
·Comcast
·CenturyLink
·ViaTalk
·EarthLink
| It has been anywhere from half an hour to two and a half hours left that they should have been there and I got the closed message and having "paid support". Also I have noticed the "lines" being longer lately. I have submitted a couple of tickets asking where people are with no or obtuse replies. Also the way it's listed on the web page is confusing. At the top is says:
ViaTalk provides the most cost effective, complete broadband phone service package available to United States residential and business customers alike. The key to our competitive advantage is our unparalleled customer service, available 24 hours a day, 7 days a week. By providing you with the utmost level in customer service, ViaTalk ensures you a smooth, easy transition from traditional phone service to our next generation VoIP phone service. By providing you with this extra level of service, we ensure you that your home and business communications will go uninterrupted while you are going through the process of saving hundreds of dollars a year on phone service. This would imply that I can or should be able to call (99% of the time from my DSL Land Line since my VT line is in "distress") 24/7, as most serious service providers are available. I use my phone between 3 and 8 am. Stateside it might be night, where I have done press checks at 4 am, but elsewhere in the world it's day or even tomorrow. Also the light gray type may be "designer fashionable", but when conveying information the human mind glosses over faint colored lettering where comprehension and retention are diminished. This I know from my publishing days and I have read lately that it is a method, not saying you are use it this way, that is to present but deceive and or confuse the reader on faux or questionable sites where the whole page is darker and easy to read but the "agreement" or "disclaimer" is in lighter text or presented differently than the rest of the page. Anyway . . . it talks about that someone is available 24/7 without specifying how, until below there is a list of times like I have never seen a list before and without a location time zone for reference. And I would suggest that:
Tuesday: 12:00am - 3:00am & 8:00am - 11:59pm
just read:
Tuesday: 8:00am - 3:00am
because that is what it is . . . isn't it? Unless I'm missing something? You're closed for 5 hours and 1 minute? I don't understand the necessity for the complication.
Being the advertising business, getting my start with a Baby Bell, I read/look through your site, mostly out of necessity, and don't understand the reason for many things that are done on your site, the new CP is not as useful as the old one. But I wander here. The main thing is perception and something does not feel right to start with or at least puts up red flags for me. I also see that in some of the "corporate" replies here. |
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