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Forums » US Cable Support » Road Runner » [TWC] How to improve signal levels
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Intermittent loss of connection »
« Slow in SoCal  

Brian28

@rr.com

[TWC] How to improve signal levels

How can i improve my cable modem signal level? I am currently getting -16.3 dBmV on my downstream power level i do not know how i am still even online!
permalink · 2008-07-12 20:20:45 · Reply to this
ignorant

join:2006-03-26

Re: [TWC] How to improve signal levels

What is the cable set up like? From the where the cable hits the house how many splitters does it pass through and what is the estimated footage of the cable? Ideally the modem would be off of the first split.
permalink · 2008-07-12 20:23:55 · Reply to this

Brian28

@rr.com		 Well lets see.. 2 splitters. 100 - 50 ft. from the main one.
permalink · 2008-07-12 20:28:45 · Reply to this
ignorant

join:2006-03-26

Re: [TWC] How to improve signal levels

Depending on the freq. they're using for the downstream carrier you are going to lose about 6 or 7 dB for every 100 feet, and on each of the splitters you will lose 3.5 dB.
You can try getting a dedicated line to that first splitter, but it sounds like you might not have good levels coming into the house....
permalink · 2008-07-12 21:04:12 · Reply to this

Brian28

@rr.com		 It gets about -2.5 DB downstream plugged into the main splitter so its a good line!
permalink · 2008-07-12 21:19:36 · Reply to this
jdre

join:2008-03-27

Re: [TWC] How to improve signal levels

Try new cable (or end connector)and/or splitter, or run the modem off one main splitter branch and the rest of the equipment off the other.
permalink · 2008-07-12 23:29:18 · Reply to this

Brian28

@rr.com		 Will timewarner reinstall a cable?
permalink · 2008-07-12 23:59:46 · Reply to this

brooklynman4

join:2004-09-07
Brooklyn, NY

Re: [TWC] How to improve signal levels

Might be a bad splitter.
permalink · 2008-07-13 00:28:49 · Reply to this
MrIcehouse

join:2006-02-07
Saint Petersburg, FL

 I'm sure TW will fix it free, I had internet phone installed and they checked all the levels, had problems so the cut off end connector and put on new ones, replaced a splitter and made me a new patch cable all for free.

Give them a call, you're paying for it.
permalink · 2008-07-13 12:42:08 · Reply to this

Pizz
Hi

join:2000-10-27
Astoria, NY
·Verizon Online DSL
·RoadRunner Cable

 I had a problem with some signal issues - went out bought new wiring, bought new splitters etc.. Still was having this problem, so i placed a call in. TimeWarner gets me a line tech, he comes over and the problem was at the tap. He than said, why would you waste all your money on this, when we could've done this for free.

moral of the story, call them up they'll be happy to help ya!
permalink · 2008-07-13 13:07:56 · Reply to this
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