1 edit | reply to ZipLipZ
Re: No sound on most outbound calls - Viatalk = no help As of yesterday I've been getting no sound on outgoing calls. This is in addition to the "no 1st ring" problem I mentioned in another thread. So far, CS is no help. They close the ticket by asking for detailed equipment descriptions, which seems to me a pointless exercise since I haven't changed a thing in months.
Edit: sent the equipment info anyway. Hope they're on the job on Sunday! |
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jw08
join:2007-10-26
Tulsa, OK
1 edit | said by TheKrell:They close the ticket by asking for detailed equipment descriptions yup - phase one ... phase two after you send them the equipment details - is to tell you to put the router into DMZ and they close ticket again .. phase three after you tell them that the router is already in DMZ is to tell you to call them so that they can troubleshoot ...
conclusion - putting in a ticket for problems like this is useless ... they have no clue what the issue is or how to fix it ....
if you don't call - in or if you reply back letting them know that you are already trying to troubleshoot which is why you opened a ticket .. the next email you get will be three or four days later after everything magically fixes itself .. saying that "we noticed that you appear to be making outgoing calls now - i will assume that this is now fixed" and then they close ticket ...
Been there done that - support is useless if you actually have some kind of intermittent problems.
My theory is that they can actually support (making up the actual numbers) 10,000 actual lines ... yet they have around 11,000 customers .. so every few days - they screw up 1000 lines ... a few days later they move onto the next 1000 lines and first 1000 come back online ... they continue to do this until they have been through all 11,000 - rinse .. repeat ...
My future-nine adapter is finally on its way ... my 12 months "paid" contract ran out a few days ago .. so hopefully i'll be able to kick them to touch here in the next couple of weeks ...
Then we can all finally be happy again.
This really is the worst VOIP provider I have ever had the misfortune to sign-up with over the past 5 years or so. If you want something that just works .. please go month to month until you are sure that it works (the 15 day trial won't cut it) Whatever you do - don't buy into a one or two year contract until you are sure that the service will work for you on your equipment with your provider ... I'm glad that for a lot of people it does - but for me - this is the only provider that I've ever had - where i have had to put in a LOT of hard work in order to keep a dial tone working .. every other provider i have ever had has just worked ...
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| said by jw08:yup - phase one ... phase two after you send them the equipment details - is to tell you to put the router into DMZ and they close ticket again .. phase three after you tell them that the router is already in DMZ is to tell you to call them so that they can troubleshoot... if you don't call - in or if you reply back letting them know that you are already trying to troubleshoot which is why you opened a ticket .. the next email you get will be three or four days later after everything magically fixes itself.  Too funny. Good humor has a lot of truth to it, unfortunately for us.
I think I short-circuited the process by telling them in phase two that I have a server in my DMZ and the PAP2 isn't going there even briefly. Probably I will now have to wait for days until service is magically restored.  |
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| Have you tried taking it out of the DMZ or changing the stun server, yet? If you don't have the administrator password for your ATA, I would suggest you submit another ticket for that info. ViaTalk will give it to you. It's invaluable to be able to go in and change the settings to get things working again. Good luck. |
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| reply to TheKrell
True to the humor of jw08, my outbound service, which had been down for 2 days, has magically fixed itself.
Now to get ViaTalk to fix my no-first-ring problem... |
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