Search:  

 
 
   All ForumsHot TopicsGallery






how-to block ads


 
Forums » US Cable Support » Comcast » Comcast HSI » 3 Years of Upload Dropping - Severe Packet Loss
Search Topic:
Uniqs:
6888
Share Topic:
RSS topic:
toggle:
flat / full
normal / watch
Posting:
Post a:
Post a:
[Connectivity] Packet Loss and Lag »
« [Connectivity] Netgear CG814WG repeatedly drops connection  
page: 1 · 2 · 3 · 4 · 5 · 6
AuthorAll Replies
-

DarkLogix

join:2008-10-23
Baytown, TX
·Comcast Workplace
·Comcast

reply to albie81
Re: 3 Years of Upload Dropping - Severe Packet Loss

said by albie81 See Profile :

said by CUBS_FAN See Profile :

Shhhh.. don't want to jinx yourself
strange you mention it.... my wife just IM'd this not 5 minutes ago:

[13:17] albie_04: hey babe
[13:18] Hunny Bunny: internet is teh suk
[13:18] Hunny Bunny: and i am using your language so that you can take me seriously
see you jinxed yourself


albie81
Premium
join:2005-01-04
Mount Laurel, NJ

reply to CUBS_FAN
said by CUBS_FAN See Profile :

Shhhh.. don't want to jinx yourself
strange you mention it.... my wife just IM'd this not 5 minutes ago:

[13:17] albie_04: hey babe
[13:18] Hunny Bunny: internet is teh suk
[13:18] Hunny Bunny: and i am using your language so that you can take me seriously
--
"What happens when the clock reaches 999?"........ "Nothing. You just suck."


CUBS_FAN
Next Year Again..

join:2005-04-28
Chicago, IL
reply to albie81
Shhhh.. don't want to jinx yourself


albie81
Premium
join:2005-01-04
Mount Laurel, NJ
reply to albie81
Well......

so far so good! it's been strong for a month and a half now!

Might be safe to say the problem is resolved?
--
"What happens when the clock reaches 999?"........ "Nothing. You just suck."


albie81
Premium
join:2005-01-04
Mount Laurel, NJ

reply to CUBS_FAN
said by CUBS_FAN See Profile :

Perhaps they sent a warning to a bandwidth hog in your neighborhood and it took him 20 days to get enough courage to reopen the bandwidth on his channels?
I'm probably the highest bandwidth user in my community. I use it, my wife uses it, my oldest son, and my brother-in-law.

There is a LOT of FTP activity, up & down.... streaming video, online gaming, Skype/TS... my connection gets used pretty heavily.


CUBS_FAN
Next Year Again..

join:2005-04-28
Chicago, IL
reply to funchords
Perhaps they sent a warning to a bandwidth hog in your neighborhood and it took him 20 days to get enough courage to reopen the bandwidth on his channels?


funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
reply to albie81
crap! Hopefully they know what they did that finally fixed it and can go do that again.


albie81
Premium
join:2005-01-04
Mount Laurel, NJ

reply to CUBS_FAN
said by CUBS_FAN See Profile :

20 days later?
they must have fixed it with generic-branded duct-tape.


CUBS_FAN
Next Year Again..

join:2005-04-28
Chicago, IL
reply to albie81
20 days later?


albie81
Premium
join:2005-01-04
Mount Laurel, NJ
reply to albie81
Problem is back.


albie81
Premium
join:2005-01-04
Mount Laurel, NJ

1 edit
reply to albie81
welll......

so far so good.......

giving it a month before I jump up and down for joy...

--
"What happens when the clock reaches 999?"........ "Nothing. You just suck."


funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
reply to albie81
hahahah -- Give up hope, Albie, you'll feel a lot better.


albie81
Premium
join:2005-01-04
Mount Laurel, NJ

reply to AntiSocial
said by AntiSocial See Profile :

Read the entire thread, word for word. Its somewhat inspired me.... Thank you good sir.
Then I guess it's all worth it somehow.

"Sometimes I feel that my life's purpose is to serve as a warning to others."

AntiSocial

join:2007-11-28
Chicago, IL
reply to albie81
Read the entire thread, word for word. Its somewhat inspired me as I might make the switch back to the horrible AT&T DSL, I'll give 'em hell should I come back to poor quality. Thank you good sir.


funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
reply to albie81
My fingers are crossed!


albie81
Premium
join:2005-01-04
Mount Laurel, NJ

reply to albie81
UPDATE:

Line Crews have been working the last several days in my neighborhood.

I received a phone call today from my contact at Exec. Support who informed me that the Maintenance Manager told her that they have fixed the noise problem, and that my issue should be resolved. She also informed me that they were issuing a 2-month credit, and locking my HSI rate at $29.95/month.

I have not had much time to investigate whether or not the problem is actually fixed, but I will update in a few days after I've had a change to monitor things.

*crosses fingers*

FWIW: After I really started making a stink, and posting here, and writing letters to local news agencies etc., Comcast really did start bending over backwards to try to resolve this problem.

While that's great, it really is a shame that you have to resort to the tactics and time/effort that I have spent/utilized in trying to get this issue resolved.

I suppose the days of real, quality customer support are long-gone, and the only way to get noticed is to be a thorn in their side. Which is a real shame, because I really hate having to be the bad guy.
--
"What happens when the clock reaches 999?"........ "Nothing. You just suck."


funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

reply to albie81
The technical explanation is suspicious -- perhaps just to be placating, but the escalation to the higher level is a good sign.

"comcast is considering" sounds like it might take some time. I wouldn't be inclined to be patient. With Comcast, talk is cheap.


CUBS_FAN
Next Year Again..

join:2005-04-28
Chicago, IL
·Comcast
·Vonage

reply to albie81
said by albie81 See Profile :

UPDATE:

and could quite possibly be a result of an overloaded system in my area, as homes are continuing to be built and are all tapping into the same loop.
What that guy told you is a load of B.S For 7 months I had experienced high latency 3 to 4 times a week. I had another separate line to my house installed, replaced the modem and still had problems. After a local comcast tech saw my thread here on DSLREPORTS.COM he checked my line and from a REMOTE location found my connection to be saturated or overloaded due to the amount of customers signing up the Triple Play Promo. Ever since the tech told me that "another virtual down stream carrier was added to the node or CMTS which diverts traffic and expands my bandwidth", my connection is fine.


albie81
Premium
join:2005-01-04
Mount Laurel, NJ

reply to albie81
UPDATE:

I had a long phone conversation this morning with the Engineering Supervisor at Comcast.

He was very helpful, and listened to everything I had to say.

They have apparently removed me from the Service Tech pool, as everyone involved now agrees that the problem is best suited to be resolved by Line/Maintenance.

He assured me that they will be/are working daily to track down the source of noise being introduced to the system, and could quite possibly be a result of an overloaded system in my area, as homes are continuing to be built and are all tapping into the same loop. He said that comcast is considering some "makeshift upgrades" in my immediate area, due to these issues. (Directly citing the residence about 1/4 mile from me, which is the home of the quarterback of our area's NFL team, who also experiences similar problems to my own.)

Will update again soon. He gave me his cell number, and said that we will touch base again on Monday.
--
"What happens when the clock reaches 999?"........ "Nothing. You just suck."


albie81
Premium
join:2005-01-04
Mount Laurel, NJ

reply to albie81
Today, after having several attempts to contact Exec. Support go unanswered... I sent this to my County's newspaper:

said by EMAIL TO COUNTY TIMES :

To Whom It May Concern,

I am not sure if I am directing this to the appropriate place or not, so please bear with me, as I have a tendency to be long-winded. (That’s an understatement at best.)

For the past 3 and a half years, I have been fighting a seemingly unending battle with Comcast over quality of service issues, as it directly relates to television and internet services. I am entirely at my wit’s end, and do not have the slightest idea where to turn to get some help in my struggle. (I know I am not alone in my quest to simply receive the service that I have gladly paid for, and haven’t yet received.) To make a VERY long story, VERY short, for whatever technical reasons, the broadband signal provided by Comcast within my development (I am unsure of how many residences are affected) is dirty. It had a major impact on television services which I eventually dropped for satellite. I had VoIP phone service which I had to cancel, as it was unusable. As it stands now, I can BARELY use my internet connection, because of the dirty signal. I cannot online game, chat, upload photos and many times cannot pay bills, etc. It’s especially heart-warming to sit at the computer with my 5yr old son, who is trying to play computer games on sites like Nick Jr. and Noggin, and have him ask me why the computer’s not working and “daddy” has to tell him that he can’t fix it.

Access to the internet in our society is no longer a LUXURY. It’s a function of LIFE. A function which I am effectively robbed of by Comcast’s apparent ineptitude to resolve an ongoing, documented hardware issue. And to make matters better, I have no other viable, equal broadband option available to me.

Instead of continuing to be extraordinarily long-winded, I will simply direct you to a thread, which has documented in great detail, both conversationally, and technically, the ongoing problem, which was posted on the internet community “BroadBandReports.com” which, whether you know or not, is a large, well-respected online tech community, that I have been a member of since 2005. This is actually not the first time I have posted on this site regarding my troubles, but it has received the most attention/feedback. This post originated on July 14th 2008, as of right now, it has been viewed by unique visitors 2,470 times. That is a lot of public interest in my own small, personal problem.

»3 Years of Upload Dropping - Severe Packet Loss

I have been informed by a member of that site, whose opinion I respect very much, that best course of action in my current situation, is to contact local news sources and local “Consumer Reports.” I don’t have the slightest idea where to begin, and if any local agencies or news sources really even care, or who/where is the most appropriate place to start.

I would appreciate ANY input that you or colleagues have to offer, and I apologize again if this is directed to the wrong place/individuals, but I am at a total loss.
We will see I suppose.......
--
"What happens when the clock reaches 999?"........ "Nothing. You just suck."
Forums » US Cable Support » Comcast » Comcast HSI[Connectivity] Packet Loss and Lag »
« [Connectivity] Netgear CG814WG repeatedly drops connection  
page: 1 · 2 · 3 · 4 · 5 · 6


Wednesday, 02-Dec 05:46:12 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.
page compression OFF
Most commented news this week
· [151] Comcast Releasing Promised Usage Meter
· [69] Baltimore To Ban Lazy Cable Installs
· [56] Broadband Killed The Game Console
· [55] Latest Consumer Reports Survey Not Kind To AT&T
· [52] Rogers Unveils The ISP Dream Model
· [44] ACTA: Global Three Strikes
· [41] Rural Carriers Quickly Embracing Fiber
· [35] Charter Exits Chapter 11
· [33] AT&T Top Lobbyist Cicconi Has His Feelings Hurt
· [26] Vivendi Agrees, Comcast/NBC Deal Soon
Most people now reading
· [Newsgroups] Newzleech down? [Filesharing Software]
· Security Software Updates - 1 Dec 2009 [Security]
· Windows 7 boot manager editing questions [Microsoft Help]
· [WIN7] Outlook express under Windows 7? [Microsoft Help]
· [Snow Leopard] NFS Mounts - no more Directory Utility [All Things Macintosh]
· [Newsgroups] Newzleech is either down or gone for good... [Filesharing Software]
· Opening a file download dialog from a JavaScript function. [Webmasters and Developers]
· IE8 InPrivate filter from adblock plus list [Microsoft Help]
· [RESOLVED] Possible FP Avira AntiVir Personal [Security]
· IMG 1.7 (IMG Updates and Discussion) [Verizon FIOS TV]