 DarkLogix
join:2008-10-23 Baytown, TX
·Comcast Workplace
·Comcast
| reply to albie81 Re: 3 Years of Upload Dropping - Severe Packet Loss
said by albie81 :said by CUBS_FAN :Shhhh.. don't want to jinx yourself strange you mention it.... my wife just IM'd this not 5 minutes ago: [13:17] albie_04: hey babe [13:18] Hunny Bunny: internet is teh suk [13:18] Hunny Bunny: and i am using your language so that you can take me seriously see you jinxed yourself |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ
| reply to CUBS_FAN said by CUBS_FAN :Shhhh.. don't want to jinx yourself strange you mention it.... my wife just IM'd this not 5 minutes ago:
[13:17] albie_04: hey babe [13:18] Hunny Bunny: internet is teh suk [13:18] Hunny Bunny: and i am using your language so that you can take me seriously -- "What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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  CUBS_FAN Next Year Again..
join:2005-04-28 Chicago, IL | reply to albie81 Shhhh.. don't want to jinx yourself  |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ | reply to albie81 Well......
so far so good! it's been strong for a month and a half now!
Might be safe to say the problem is resolved? -- "What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ
| reply to CUBS_FAN said by CUBS_FAN :Perhaps they sent a warning to a bandwidth hog in your neighborhood and it took him 20 days to get enough courage to reopen the bandwidth on his channels? I'm probably the highest bandwidth user in my community. I use it, my wife uses it, my oldest son, and my brother-in-law.
There is a LOT of FTP activity, up & down.... streaming video, online gaming, Skype/TS... my connection gets used pretty heavily. |
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  CUBS_FAN Next Year Again..
join:2005-04-28 Chicago, IL | reply to funchords Perhaps they sent a warning to a bandwidth hog in your neighborhood and it took him 20 days to get enough courage to reopen the bandwidth on his channels? |
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  funchords Hello Premium,MVM join:2001-03-11 Washington, DC | reply to albie81 crap! Hopefully they know what they did that finally fixed it and can go do that again. |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ
| reply to CUBS_FAN said by CUBS_FAN :20 days later? they must have fixed it with generic-branded duct-tape. |
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  CUBS_FAN Next Year Again..
join:2005-04-28 Chicago, IL | reply to albie81 20 days later?  |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ | reply to albie81 Problem is back. |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ 1 edit | reply to albie81 welll......
so far so good.......
giving it a month before I jump up and down for joy...
-- "What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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  funchords Hello Premium,MVM join:2001-03-11 Washington, DC | reply to albie81 hahahah -- Give up hope, Albie, you'll feel a lot better.  |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ
| reply to AntiSocial said by AntiSocial :Read the entire thread, word for word. Its somewhat inspired me.... Thank you good sir. Then I guess it's all worth it somehow.
"Sometimes I feel that my life's purpose is to serve as a warning to others." |
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 AntiSocial
join:2007-11-28 Chicago, IL | reply to albie81 Read the entire thread, word for word. Its somewhat inspired me as I might make the switch back to the horrible AT&T DSL, I'll give 'em hell should I come back to poor quality. Thank you good sir. |
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  funchords Hello Premium,MVM join:2001-03-11 Washington, DC | reply to albie81 My fingers are crossed! |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ
| reply to albie81 UPDATE:
Line Crews have been working the last several days in my neighborhood.
I received a phone call today from my contact at Exec. Support who informed me that the Maintenance Manager told her that they have fixed the noise problem, and that my issue should be resolved. She also informed me that they were issuing a 2-month credit, and locking my HSI rate at $29.95/month.
I have not had much time to investigate whether or not the problem is actually fixed, but I will update in a few days after I've had a change to monitor things.
*crosses fingers*
FWIW: After I really started making a stink, and posting here, and writing letters to local news agencies etc., Comcast really did start bending over backwards to try to resolve this problem.
While that's great, it really is a shame that you have to resort to the tactics and time/effort that I have spent/utilized in trying to get this issue resolved.
I suppose the days of real, quality customer support are long-gone, and the only way to get noticed is to be a thorn in their side. Which is a real shame, because I really hate having to be the bad guy. -- "What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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  funchords Hello Premium,MVM join:2001-03-11 Washington, DC
·Verizon Online DSL
·Skype
| reply to albie81 The technical explanation is suspicious -- perhaps just to be placating, but the escalation to the higher level is a good sign.
"comcast is considering" sounds like it might take some time. I wouldn't be inclined to be patient. With Comcast, talk is cheap. |
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  CUBS_FAN Next Year Again..
join:2005-04-28 Chicago, IL
·Comcast
·Vonage
| reply to albie81 said by albie81 :UPDATE: and could quite possibly be a result of an overloaded system in my area, as homes are continuing to be built and are all tapping into the same loop. What that guy told you is a load of B.S For 7 months I had experienced high latency 3 to 4 times a week. I had another separate line to my house installed, replaced the modem and still had problems. After a local comcast tech saw my thread here on DSLREPORTS.COM he checked my line and from a REMOTE location found my connection to be saturated or overloaded due to the amount of customers signing up the Triple Play Promo. Ever since the tech told me that "another virtual down stream carrier was added to the node or CMTS which diverts traffic and expands my bandwidth", my connection is fine. |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ
| reply to albie81 UPDATE:
I had a long phone conversation this morning with the Engineering Supervisor at Comcast.
He was very helpful, and listened to everything I had to say.
They have apparently removed me from the Service Tech pool, as everyone involved now agrees that the problem is best suited to be resolved by Line/Maintenance.
He assured me that they will be/are working daily to track down the source of noise being introduced to the system, and could quite possibly be a result of an overloaded system in my area, as homes are continuing to be built and are all tapping into the same loop. He said that comcast is considering some "makeshift upgrades" in my immediate area, due to these issues. (Directly citing the residence about 1/4 mile from me, which is the home of the quarterback of our area's NFL team, who also experiences similar problems to my own.)
Will update again soon. He gave me his cell number, and said that we will touch base again on Monday. -- "What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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  albie81 Premium join:2005-01-04 Mount Laurel, NJ
| reply to albie81 Today, after having several attempts to contact Exec. Support go unanswered... I sent this to my County's newspaper:
said by EMAIL TO COUNTY TIMES :To Whom It May Concern, I am not sure if I am directing this to the appropriate place or not, so please bear with me, as I have a tendency to be long-winded. (Thats an understatement at best.) For the past 3 and a half years, I have been fighting a seemingly unending battle with Comcast over quality of service issues, as it directly relates to television and internet services. I am entirely at my wits end, and do not have the slightest idea where to turn to get some help in my struggle. (I know I am not alone in my quest to simply receive the service that I have gladly paid for, and havent yet received.) To make a VERY long story, VERY short, for whatever technical reasons, the broadband signal provided by Comcast within my development (I am unsure of how many residences are affected) is dirty. It had a major impact on television services which I eventually dropped for satellite. I had VoIP phone service which I had to cancel, as it was unusable. As it stands now, I can BARELY use my internet connection, because of the dirty signal. I cannot online game, chat, upload photos and many times cannot pay bills, etc. Its especially heart-warming to sit at the computer with my 5yr old son, who is trying to play computer games on sites like Nick Jr. and Noggin, and have him ask me why the computers not working and daddy has to tell him that he cant fix it. Access to the internet in our society is no longer a LUXURY. Its a function of LIFE. A function which I am effectively robbed of by Comcasts apparent ineptitude to resolve an ongoing, documented hardware issue. And to make matters better, I have no other viable, equal broadband option available to me. Instead of continuing to be extraordinarily long-winded, I will simply direct you to a thread, which has documented in great detail, both conversationally, and technically, the ongoing problem, which was posted on the internet community BroadBandReports.com which, whether you know or not, is a large, well-respected online tech community, that I have been a member of since 2005. This is actually not the first time I have posted on this site regarding my troubles, but it has received the most attention/feedback. This post originated on July 14th 2008, as of right now, it has been viewed by unique visitors 2,470 times. That is a lot of public interest in my own small, personal problem. » 3 Years of Upload Dropping - Severe Packet LossI have been informed by a member of that site, whose opinion I respect very much, that best course of action in my current situation, is to contact local news sources and local Consumer Reports. I dont have the slightest idea where to begin, and if any local agencies or news sources really even care, or who/where is the most appropriate place to start. I would appreciate ANY input that you or colleagues have to offer, and I apologize again if this is directed to the wrong place/individuals, but I am at a total loss. We will see I suppose....... -- "What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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