albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| reply to albie81
Re: 3 Years of Upload Dropping - Severe Packet Loss
UPDATE:
I had a long phone conversation this morning with the Engineering Supervisor at Comcast.
He was very helpful, and listened to everything I had to say.
They have apparently removed me from the Service Tech pool, as everyone involved now agrees that the problem is best suited to be resolved by Line/Maintenance.
He assured me that they will be/are working daily to track down the source of noise being introduced to the system, and could quite possibly be a result of an overloaded system in my area, as homes are continuing to be built and are all tapping into the same loop. He said that comcast is considering some "makeshift upgrades" in my immediate area, due to these issues. (Directly citing the residence about 1/4 mile from me, which is the home of the quarterback of our area's NFL team, who also experiences similar problems to my own.)
Will update again soon. He gave me his cell number, and said that we will touch base again on Monday.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL
 ·Comcast
 ·Vonage
| said by albie81  :UPDATE: and could quite possibly be a result of an overloaded system in my area, as homes are continuing to be built and are all tapping into the same loop. What that guy told you is a load of B.S  For 7 months I had experienced high latency 3 to 4 times a week. I had another separate line to my house installed, replaced the modem and still had problems. After a local comcast tech saw my thread here on DSLREPORTS.COM he checked my line and from a REMOTE location found my connection to be saturated or overloaded due to the amount of customers signing up the Triple Play Promo. Ever since the tech told me that "another virtual down stream carrier was added to the node or CMTS which diverts traffic and expands my bandwidth", my connection is fine. |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
 ·Verizon Online DSL
·Skype
| reply to albie81
The technical explanation is suspicious -- perhaps just to be placating, but the escalation to the higher level is a good sign.
"comcast is considering" sounds like it might take some time. I wouldn't be inclined to be patient. With Comcast, talk is cheap. |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| reply to albie81
UPDATE:
Line Crews have been working the last several days in my neighborhood.
I received a phone call today from my contact at Exec. Support who informed me that the Maintenance Manager told her that they have fixed the noise problem, and that my issue should be resolved. She also informed me that they were issuing a 2-month credit, and locking my HSI rate at $29.95/month.
I have not had much time to investigate whether or not the problem is actually fixed, but I will update in a few days after I've had a change to monitor things.
*crosses fingers*
FWIW: After I really started making a stink, and posting here, and writing letters to local news agencies etc., Comcast really did start bending over backwards to try to resolve this problem.
While that's great, it really is a shame that you have to resort to the tactics and time/effort that I have spent/utilized in trying to get this issue resolved.
I suppose the days of real, quality customer support are long-gone, and the only way to get noticed is to be a thorn in their side. Which is a real shame, because I really hate having to be the bad guy.
--
"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC | My fingers are crossed! |
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AntiSocial
join:2007-11-28
Chicago, IL | reply to albie81
Read the entire thread, word for word. Its somewhat inspired me as I might make the switch back to the horrible AT&T DSL, I'll give 'em hell should I come back to poor quality. Thank you good sir. |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| said by AntiSocial :Read the entire thread, word for word. Its somewhat inspired me.... Thank you good sir. Then I guess it's all worth it somehow.
"Sometimes I feel that my life's purpose is to serve as a warning to others." |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC | hahahah -- Give up hope, Albie, you'll feel a lot better.   |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
1 edit | reply to albie81
welll......
so far so good.......
giving it a month before I jump up and down for joy...
--
"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ | Problem is back. |
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CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL | 20 days later?  |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| said by CUBS_FAN :20 days later? they must have fixed it with generic-branded duct-tape. |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC | reply to albie81
crap! Hopefully they know what they did that finally fixed it and can go do that again. |
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CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL | Perhaps they sent a warning to a bandwidth hog in your neighborhood and it took him 20 days to get enough courage to reopen the bandwidth on his channels? |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| said by CUBS_FAN :Perhaps they sent a warning to a bandwidth hog in your neighborhood and it took him 20 days to get enough courage to reopen the bandwidth on his channels? I'm probably the highest bandwidth user in my community. I use it, my wife uses it, my oldest son, and my brother-in-law.
There is a LOT of FTP activity, up & down.... streaming video, online gaming, Skype/TS... my connection gets used pretty heavily. |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ | Well......
so far so good! it's been strong for a month and a half now!
Might be safe to say the problem is resolved?
--
"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
|
CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL | Shhhh.. don't want to jinx yourself |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| said by CUBS_FAN :Shhhh.. don't want to jinx yourself strange you mention it.... my wife just IM'd this not 5 minutes ago:
[13:17] albie_04: hey babe
[13:18] Hunny Bunny: internet is teh suk
[13:18] Hunny Bunny: and i am using your language so that you can take me seriously
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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DarkLogix
join:2008-10-23
Baytown, TX
·Comcast Workplace
·Comcast
| said by albie81 :said by CUBS_FAN :Shhhh.. don't want to jinx yourself strange you mention it.... my wife just IM'd this not 5 minutes ago: [13:17] albie_04: hey babe [13:18] Hunny Bunny: internet is teh suk [13:18] Hunny Bunny: and i am using your language so that you can take me seriously see you jinxed yourself |
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