albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| reply to CT3
Re: 3 Years of Upload Dropping - Severe Packet Loss
said by CT3 :
albie, take an extension cord, plug the modem in at the cable on the side of the house where it comes in, if it continues to do this, the problem is before your house wiring or the modem itself. If it stops, the problem is after the drop. OK. The next time the problem rears it's very ugly head, I'll take my laptop & modem outside and run direct through the line.
(don't know why I never thought to do that before...)
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| reply to albie81
Tech's coming out again tomorrow.
Comcast Quality Control contacted me today to ensure that the tech and/or supervisor that comes out is well aware of the problem, so we don't have the same problem I did on Friday with a tech knocking on the door to say "So... what seems to be the problem?"
Will update tomorrow.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
 ·Verizon Online DSL
 ·Skype
| Where do I place my bets?   
(Seriously, good luck -- you have the patience of a Saint!) |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| sadly...
I didn't have much time last night to check this out, and in what little time I did have... the problem wasn't occurring, so it would not have meant much anyway.
Try again today.
said by funchords  :you have the patience of a Saint!) It's not so much that I have patience, as it is... what good will getting all bent out of shape be? Other than give me high blood pressure.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype
| A Saint wouldn't realize that he had the patience of a Saint, either.   |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| haha. Thanks for the vote of confidence in my purity of heart.
Anyway, another tech came out today, from Comcast Quality Control. He said that he DOES see irregular packet-loss, outside... at the tap. Happening in spurts. i.e. 20-40 packets may come through fine, then 5-10 get lost. And that is the same thing I see on my client-side, in varying degrees of severity. (sp)
YAY!!!! This is the first tech EVER to confirm my thoughts about the problem being outside. I swear, I could not stomach one more person asking if I disconnected my router to see if that was the problem.... *sigh*
Anyway, the tech was great. He listened to everything I had to say, he responded with his own thoughts, and at the conclusion of his visit, he said that he is putting in an order for a maintenance crew to come out, as well as put in a request for a 24hr Line Monitor so Comcast can see a log on their end of exactly what/when/how my problem is creeping up.
He also left me with his card, with instructions to call him at will, and he assured me that as a Quality Control Tech, he is the only tech I will ever see again. No more of this "Tech Shows Up At Front Door... No Idea Why He's Been Sent To My House." That ALONE is enough to make me breath a sigh of relief. Because I think I might go insane if I have to explain the WHOLE problem to ONE MORE PERSON!
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC | Congrats to you, man. And congrats to that guy at Comcast for finally getting it right! |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| OK... update:
Line Crew came out. They have no idea what the problem is.
Request for 24hr Line Monitor was approved, and is supposed to be installed by today. It's 7:30pm, and no dice... we will see.
Problem is as bad as ever:
C:\ping -l 512 -t www.comacst.net
Pinging www.comacst.net [208.73.210.32] with 512 bytes of data:
Ping statistics for 208.73.210.32:
Packets: Sent = 86, Received = 65, Lost = 21 (24% loss),
Approximate round trip times in milli-seconds:
Minimum = 92ms, Maximum = 245ms, Average = 98ms
Something else I noticed today in the Logs for my modem:
4-Error SYNC: Hardware didn't detect SYNC msg for 600ms - Disable Upstream and trying to lock on DS
what does that mean?
oh.... one last thing... a representative contacted me via email approx. 10 days ago, saying that he was going to arrange a minimum of a 2-month credit to my account.
Yesterday... I received a 2-month bill.
Thanks!!!!!
I plan on printing out this thread in it's entirety, and sending it in as "payment" for this current bill.
(if I can ever get this reply to post!!! this is the fourth time I have tried to send "Post Now".....)
*sigh*
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
1 edit | so.. it's been a week since they said they would have a drop-box installed on my line.
i wonder two things:
1- did they ever install the monitor?
2- do they plan on communicating with me? because for a communications company, they are dropping the ball.
as it stands right now, i have NO idea what is going on. have they done anything? have they installed the monitor? is it fixed? have they decided they don't care about me anymore?
i wouldn't know.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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plat2on1
join:2002-08-21
Hopewell Junction, NY
clubs:
| said by albie81 :so.. it's been a week since they said they would have a drop-box installed on my line. i wonder two things: 1- did they ever install the monitor? 2- do they plan on communicating with me? because for a communications company, they are dropping the ball. as it stands right now, i have NO idea what is going on. have they done anything? have they installed the monitor? is it fixed? have they decided they don't care about me anymore? i wouldn't know. no they are hoping you will just go away.
did anyone from executive support give you a direct number to call? |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| said by plat2on1 :no they are hoping you will just go away. did anyone from executive support give you a direct number to call? i have THREE direct numbers to Exec. Support, and a QC Lead Tech's cell number.
time for me to contact them again i guess. was hoping that one of the three people assigned to my account would take a little initiative. oh well... guess i expect too much from customer service.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
 ·Comcast
| reply to plat2on1
usually, you have to call these guys 5 times:
first TWO to get them out to your residence (to look at the problem)
#3 for repairs
#4 for follow up
#5 possibly for more repairs
...... I had to use them a few months ago to get my cable fixed - I had the same upload issue, as well as extremely snowy cable tv picture/on demand/digital cable service disconnects.
they are very good with repairs, you just have to call them often to make sure they are doing what they say.
--
Out with the old, in with the Antique!
***********
"Hey, have you heard the song... 'Bomb Iran?' *bomb, bomb, bomb, bomb, bomb, Ir...* n - never mind..." - John McCain |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| five times???
excuse me while i laugh..... hehe
i have spent more time talking to Comcast reps... than i believe i have spent talking with my WIFE.
at least when she says she's going to do something, i can trust her.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype
| They should have told you what to expect next.
In my case, and this happened on 3 different occasions, they told me to expect the upstream work to take X time and that I would not be notified when it was done. I never liked that answer, because I always felt like I was being "shined on." But on all three occasions, the upstream work was done on time and the results were noticeable.
In two cases, they had to do work upstream from the curb. It seems like this took 2-3 or 2-5 days. In the third case, they replaced a line from the curbside container across the street to the side of my house. That took 2 weeks and required line locating services to come out and paint up the area before they dug.
If I were you, even though you have every right to assume that the work hasn't been done, knowing how they've worked for me I'd run another test and see whether they may have fixed it and simply not informed you that they had.
--
Robb Topolski -= funchords.com =- Hillsboro, Oregon
More fun, more features, Join BroadbandReports.com, it's free...
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| well... i don't know if they are done yet or not, but... i am still having the problem.
so... i guess i have to just sit and wait.
called support today, and they said that a line crew was out on July 23rd (which is actually BEFORE the request for the monitor was submitted) and that while there is nothing in the system about WHAT they did... it's noted as a "Complete FIx"...... which is not true...
problem still exists...
i guess i have to start all over again with support... since they think it's fixed. |
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plat2on1
join:2002-08-21
Hopewell Junction, NY
clubs: | is that executive support you called or the 1-800 number? is your executive support ticket still open? I'm under the impression only the customer can close those. |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| said by Email To Comcast Executive Support - 8-4-08 :Gentlemen, » 3 Years of Upload Dropping - Severe Packet LossPlease read Page 3 of 3 in that forum thread. I don't have the time nor the patience to regurgitate the information in there, so please read it, and someone please give me an update as to what is currently going on. Thanks, Albie Emailed to my two Exec. Support Contacts. Time will tell.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| Email Chain - Myself:Comcast :Thanks for the reply. I will look forward to hearing from someone soon regarding the status. Gerth, William wrote: Sorry I have not been in the office until today. I just sent this to the manager over in your local market. Will have someone contact you shortly. Thank you, William Gerth Comcast Corporate Office Comcast Customer Connect One Comcast Center 1701 JFK Blvd. Philadelphia, PA 19103 -----Original Message----- From: Albie Day [mailto:aday81@gmail.com] Sent: Tuesday, August 05, 2008 10:22 AM To: Gerth, William; Chandler, Maurice Cc: Jason Pasco Subject: Re: Packet Loss Issue ????? Albie Day wrote: Gentlemen, » 3 Years of Upload Dropping - Severe Packet LossPlease read Page 3 of 3 in that forum thread. I don't have the time nor the patience to regurgitate the information in there, so please read it, and someone please give me an update as to what is currently going on. Thanks, Albie
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE | reply to albie81
a drop box!?!?!? ummmmmm
a line monitor is done on the system...no physical device is installed |
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jbob
Reach Out and Touch Someone
Premium
join:2004-04-26
Little Rock, AR
·Comcast
·AT&T Southwest
| reply to albie81
After reading this whole thread I never saw it mentioned but if this is indeed a "Line" issue I would expect other subs in your area to also be seeing the same issues as you. Perhaps others who also happen to have Comcast may or may not be noticing the issue but should still be there. I would ask around of others with Comcast to see if they too are experiencing problems. If others in your area begin complaining this should get this issue elevated even more.
FWIW the only real issues I have had with Comcast were Upstream problems. Happened twice to me at this location. As you saw my downstream speeds were never affected...it was only the Upstream that would occasionally drop to almost nothing. The first time it took them 2 months to figure it out, with my help of course. The 2nd time it took a month for me to convince them. Oddly enough however it seems the local guys "pencil whipped" the fix without actually fixing anything. When I called and was told "I show that problem as fixed" the person I was talking to called the local office directly and this time it was fixed.
And I see someone finally mentioned taking your modem outside and connecting at the drop. I used that technique as well to do my troubleshooting. But I do all my own wiring/cabling here.
And FYI this site offers more thorough testing than the Line Quality Test provides so you can see for yourself and/or save tests to show others. You can try either the
SmokePing test: »/smokeping
or the 24/7 Line Monitor: »/schedule |
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