said by albie81 :

strange you mention it.... my wife just IM'd this not 5 minutes ago:

[13:17] albie_04: hey babe
[13:18] Hunny Bunny: internet is teh suk
[13:18] Hunny Bunny: and i am using your language so that you can take me seriously

said by CUBS_FAN :

Shhhh.. don't want to jinx yourself :D

said by CUBS_FAN :

Perhaps they sent a warning to a bandwidth hog in your neighborhood and it took him 20 days to get enough courage to reopen the bandwidth on his channels?

said by CUBS_FAN :

20 days later? :o

said by AntiSocial :

Read the entire thread, word for word. Its somewhat inspired me.... Thank you good sir.

said by albie81 :

UPDATE:

and could quite possibly be a result of an overloaded system in my area, as homes are continuing to be built and are all tapping into the same loop.

said by EMAIL TO COUNTY TIMES :

To Whom It May Concern,

I am not sure if I am directing this to the appropriate place or not, so please bear with me, as I have a tendency to be long-winded. (That’s an understatement at best.)

For the past 3 and a half years, I have been fighting a seemingly unending battle with Comcast over quality of service issues, as it directly relates to television and internet services. I am entirely at my wit’s end, and do not have the slightest idea where to turn to get some help in my struggle. (I know I am not alone in my quest to simply receive the service that I have gladly paid for, and haven’t yet received.) To make a VERY long story, VERY short, for whatever technical reasons, the broadband signal provided by Comcast within my development (I am unsure of how many residences are affected) is dirty. It had a major impact on television services which I eventually dropped for satellite. I had VoIP phone service which I had to cancel, as it was unusable. As it stands now, I can BARELY use my internet connection, because of the dirty signal. I cannot online game, chat, upload photos and many times cannot pay bills, etc. It’s especially heart-warming to sit at the computer with my 5yr old son, who is trying to play computer games on sites like Nick Jr. and Noggin, and have him ask me why the computer’s not working and “daddy” has to tell him that he can’t fix it.

Access to the internet in our society is no longer a LUXURY. It’s a function of LIFE. A function which I am effectively robbed of by Comcast’s apparent ineptitude to resolve an ongoing, documented hardware issue. And to make matters better, I have no other viable, equal broadband option available to me.

Instead of continuing to be extraordinarily long-winded, I will simply direct you to a thread, which has documented in great detail, both conversationally, and technically, the ongoing problem, which was posted on the internet community “BroadBandReports.com” which, whether you know or not, is a large, well-respected online tech community, that I have been a member of since 2005. This is actually not the first time I have posted on this site regarding my troubles, but it has received the most attention/feedback. This post originated on July 14th 2008, as of right now, it has been viewed by unique visitors 2,470 times. That is a lot of public interest in my own small, personal problem.

»3 Years of Upload Dropping - Severe Packet Loss

I have been informed by a member of that site, whose opinion I respect very much, that best course of action in my current situation, is to contact local news sources and local “Consumer Reports.” I don’t have the slightest idea where to begin, and if any local agencies or news sources really even care, or who/where is the most appropriate place to start.

I would appreciate ANY input that you or colleagues have to offer, and I apologize again if this is directed to the wrong place/individuals, but I am at a total loss.

said by jammmin :

I had comcast for about 7 years with constant problems that were never totally resolved. I spend many hours over the phone with little resolution.

said by jammmin :

I am 100% happier now with FIOS

said by TechnoScott :

One more thing to note... T3 timeouts occur when a modem is registered, T4 timeouts occur when modems are trying to synchronize.

A really great descriptive technical document on this subject can be found at »www.cisco.com/en/US/tech/tk86/tk···b1.shtml

said by funchords :

Why the "critical" label?

said by netcool :

Explanation: The cable modem sent a Ranging Request (RNG-REQ) message as part of its initial ranging process, but did not receive a Ranging Response (RNG-RSP) message from the CMTS within the T3 timeout period. The cable modem will adjust its upstream transmit power and send another RNG-REQ message, up to the maximum of 16 successive attempts, or until it reaches the maximum transmit power level. This error message is DOCSIS event message is R02.0, Ranging Request.

Recommended Action: No action is needed because it is normal for a cable system to occasionally lose MAC-layer messages, especially when multiple cable modems transmit RNG-REQ messages at the same time.

said by rra :

Cost, speed, equipment?

said by rra :

wow. How much is it for another isp? I applaude your diligence but at some point you just have to stop banging your head against the wall. Money talks.

said by beerbum :

not quite.. from the house to the node is copper.. from the node back to the head-end (to use your term, CO) is fiber..

said by weez1979 :

I think it's your computer. Have you tried using a mac?

said by Laser2100 :

Wow... After reading your four page thread, I have to say that I'm in disbelief. Kicking the modem? You gotta be kidding me.

said by Laser2100 :

There's really no excuse for the poor support that you've been receiving from Comcast. If possible, I would try to get in-touch with a 3rd level (or higher) technician, and ask them to take a look at it.

said by Laser2100 :

3) The DS-3 on your grid is running dirty. The DS-3 is basically a copper cable that runs from your street box to their central office (CO).

said by beerbum :

I wonder.. during all of this, if anyone looked at the node headend communications..

that this effects HSI and regular video is the clue..

my bet is all of the data sent from the node is not being received at the headend..

Email Chain - Myself:Comcast :

Thanks for the reply. I will look forward to hearing from someone soon regarding the status.

Gerth, William wrote:
Sorry I have not been in the office until today. I just sent this to the manager over in your local market. Will have someone contact you shortly.

Thank you,

William Gerth
Comcast Corporate Office
Comcast Customer Connect
One Comcast Center
1701 JFK Blvd.
Philadelphia, PA 19103

-----Original Message-----
From: Albie Day [mailto:aday81@gmail.com] Sent: Tuesday, August 05, 2008 10:22 AM
To: Gerth, William; Chandler, Maurice
Cc: Jason Pasco
Subject: Re: Packet Loss Issue

?????

Albie Day wrote:

Gentlemen,

»3 Years of Upload Dropping - Severe Packet Loss
Please read Page 3 of 3 in that forum thread. I don't have the time nor the patience to regurgitate the information in there, so please read it, and someone please give me an update as to what is currently going on.

Thanks,

Albie

said by Email To Comcast Executive Support - 8-4-08 :

Gentlemen,

»3 Years of Upload Dropping - Severe Packet Loss

Please read Page 3 of 3 in that forum thread. I don't have the time nor the patience to regurgitate the information in there, so please read it, and someone please give me an update as to what is currently going on.

Thanks,

Albie

said by plat2on1 :

i hope you haven't been paying for that type of service for the past 3 years

if the locals aren't fixing your issue you need

»Comcast High Speed Internet FAQ »How do I contact the Comcast Executive Complaint Center?

said by plat2on1 :

no they are hoping you will just go away.

did anyone from executive support give you a direct number to call?

said by albie81 :

so.. it's been a week since they said they would have a drop-box installed on my line.

i wonder two things:

1- did they ever install the monitor?

2- do they plan on communicating with me? because for a communications company, they are dropping the ball.

as it stands right now, i have NO idea what is going on. have they done anything? have they installed the monitor? is it fixed? have they decided they don't care about me anymore?

i wouldn't know.

said by funchords :

you have the patience of a Saint!)

said by CT3 :

albie, take an extension cord, plug the modem in at the cable on the side of the house where it comes in, if it continues to do this, the problem is before your house wiring or the modem itself. If it stops, the problem is after the drop.

said by albie81 :

care to expound?

said by mike12806 :

If he has an amp installed, could it be that the amp is not letting his upstream signals through? I have an amp, but made sure it was "suitable for HSI and digital cable". It would make sense, considering his relatively high downstream power level. I know I've read on here somewhere that amps can and do interfere with HSI and digital cable because they impede the upstream signals.....

said by gar187er :

i cant imagine this issue being a line problem....

said by jimbstars :

Then again I imagine they are trained that a high signal is a good signal -- no matter how high it might be.

I don't believe that is correct..

On my low sign problem I had my neighbor across the street run the signal webpage on her modem and it showed up as -5 dbmv. I was jealous of her good signal level....

I'd rather see it at +5dB to consider it as good, but that's just me.

-5dB is weaker but still in spec. I like stronger as the lesser of 2 evils.

Zero is ideal.

said by Jimbstars :

Albie ....

Whoooooooooiiieee! Your downstream power level is WAY too high.

said by Jimbstars :

In my case the whole damn street was too high -- had to be adjusted up at the head-end or whatever.

said by albie81 :

It's interesting, but I am not the only person in my neighborhood who has this problem. I live in a townhouse community, and if you drive through the development, you will see a total of 3 satellite dishes on the buildings. In probably over 100 units. MY building is the only thing that feeds off of the line on my side of the street, and EVERY SINGLE UNIT in my building (10 units) has a satellite dish on it, because we all have the same problem. I am apparently the only one who complains about it.

said by rody_44 :

it looks like someone installed a drop amp somewhere in your house. it also looks like its doing more harm than good. ide remove it.

said by rody_44 :

it looks like your levels go 8.1 at the tap to 0.6 at the ground block to 10 at your modem. your picking up 10 from the ground block to your modem after the splits. has anyone actually discussed replacing the inside line or is that out of the question?

said by Quaoar :

For completeness, can you post your modem type and signal levels?

said by Quaoar :

For completeness, can you post your modem type and signal levels?

said by plat2on1 :

i hope you haven't been paying for that type of service for the past 3 years