plat2on1
join:2002-08-21
Hopewell Junction, NY
clubs:
1 edit | reply to albie81
Re: 3 Years of Upload Dropping - Severe Packet Loss
i hope you haven't been paying for that type of service for the past 3 years
if the locals aren't fixing your issue you need
»Comcast High Speed Internet FAQ »How do I contact the Comcast Executive Complaint Center? |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| said by plat2on1  :i hope you haven't been paying for that type of service for the past 3 years About a year, maybe year and a half ago, I was the complaining customer from hell. They would credit bills when I would complain, for $20-$30 here and there. But still nothing would actually RESOLVE the problem.
I don't have a problem paying for service. I just want to receive the service I am paying for. |
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Quaoar
join:2004-08-11
Fort Collins, CO | For completeness, can you post your modem type and signal levels?
Q |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
1 edit | said by Quaoar :For completeness, can you post your modem type and signal levels? I will post that information this evening when I get home from work. The last tech who came out, wrote all the signal levels on the work ticket, although I will not pretend to know what they mean.
All I know, is that the last tech, circled a bunch of numbers in the signal tests he did, and said they were "out of whack." But like I said, this is outside of my area of expertise, so I'm at their mercy as to what that exactly means.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| reply to Quaoar
said by Quaoar :For completeness, can you post your modem type and signal levels? Here is what I've got on the work ticket:
Trap - 12.9/0.6/17.7/15.1 ---the 0.6 is circled
(12-23) (33-44)
HBO - 13.5/6.7/18.5/15.6 -- that second number could be a "6" or a"0" not totally legible but that number is circled
After Trap Rpl - 11.4/2.1/16.3/15.1 - again the second number (2.1) is circled
At the bottom of the page on the right is a box and columns (printed on the page) with this info
Channel: 112 2/4 High Quam Low Quam
TAP LEVELS 19.6 13.6 17.1 8.1
G/B LEVELS 13.7 11.5 10.6 0.3 The LOW QUAM numbers are both circled and highlighted and flagged as problems.
S/N 34/34
Return db POWER LEVEL 39.84 / 38.84 / 36.84 |
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AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
 ·Comcast
| reply to plat2on1
usually, you have to call these guys 5 times:
first TWO to get them out to your residence (to look at the problem)
#3 for repairs
#4 for follow up
#5 possibly for more repairs
...... I had to use them a few months ago to get my cable fixed - I had the same upload issue, as well as extremely snowy cable tv picture/on demand/digital cable service disconnects.
they are very good with repairs, you just have to call them often to make sure they are doing what they say.
--
Out with the old, in with the Antique! 
***********
"Hey, have you heard the song... 'Bomb Iran?' *bomb, bomb, bomb, bomb, bomb, Ir...* n - never mind..." - John McCain |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| five times???
excuse me while i laugh..... hehe
i have spent more time talking to Comcast reps... than i believe i have spent talking with my WIFE.
at least when she says she's going to do something, i can trust her.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
 ·Verizon Online DSL
 ·Skype
| They should have told you what to expect next.
In my case, and this happened on 3 different occasions, they told me to expect the upstream work to take X time and that I would not be notified when it was done. I never liked that answer, because I always felt like I was being "shined on." But on all three occasions, the upstream work was done on time and the results were noticeable.
In two cases, they had to do work upstream from the curb. It seems like this took 2-3 or 2-5 days. In the third case, they replaced a line from the curbside container across the street to the side of my house. That took 2 weeks and required line locating services to come out and paint up the area before they dug.
If I were you, even though you have every right to assume that the work hasn't been done, knowing how they've worked for me I'd run another test and see whether they may have fixed it and simply not informed you that they had.
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Robb Topolski -= funchords.com =- Hillsboro, Oregon
More fun, more features, Join BroadbandReports.com, it's free...
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| well... i don't know if they are done yet or not, but... i am still having the problem.
so... i guess i have to just sit and wait.
called support today, and they said that a line crew was out on July 23rd (which is actually BEFORE the request for the monitor was submitted) and that while there is nothing in the system about WHAT they did... it's noted as a "Complete FIx"...... which is not true...
problem still exists...
i guess i have to start all over again with support... since they think it's fixed. |
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plat2on1
join:2002-08-21
Hopewell Junction, NY
clubs: | is that executive support you called or the 1-800 number? is your executive support ticket still open? I'm under the impression only the customer can close those. |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| said by Email To Comcast Executive Support - 8-4-08 :Gentlemen, » 3 Years of Upload Dropping - Severe Packet LossPlease read Page 3 of 3 in that forum thread. I don't have the time nor the patience to regurgitate the information in there, so please read it, and someone please give me an update as to what is currently going on. Thanks, Albie Emailed to my two Exec. Support Contacts. Time will tell.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| Email Chain - Myself:Comcast :Thanks for the reply. I will look forward to hearing from someone soon regarding the status. Gerth, William wrote: Sorry I have not been in the office until today. I just sent this to the manager over in your local market. Will have someone contact you shortly. Thank you, William Gerth Comcast Corporate Office Comcast Customer Connect One Comcast Center 1701 JFK Blvd. Philadelphia, PA 19103 -----Original Message----- From: Albie Day [mailto:aday81@gmail.com] Sent: Tuesday, August 05, 2008 10:22 AM To: Gerth, William; Chandler, Maurice Cc: Jason Pasco Subject: Re: Packet Loss Issue ????? Albie Day wrote: Gentlemen, » 3 Years of Upload Dropping - Severe Packet LossPlease read Page 3 of 3 in that forum thread. I don't have the time nor the patience to regurgitate the information in there, so please read it, and someone please give me an update as to what is currently going on. Thanks, Albie
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
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