albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| reply to albie81
Re: 3 Years of Upload Dropping - Severe Packet Loss
SOOOOO...... I forwarded an Email to Comcast, including this thread in it, as well as sending it to The Consumerist.... and I just received a cookie-cutter response from Comcast, to my VERY specific email detailing these issues:
said by "Comcast" :
Dear Albert,
Thank you for contacting us regarding your Comcast High Speed Internet
service.
After reviewing your e-mail and your account, I see that your issues
have not been resolved. At this time I believe it is necessary to send
a technician to your home.
To make this process easier for you, you will need to contact us in our
live chat forum to setup your technician visit. One of our Online
Customer Support Specialist will be happy to assist you with scheduling
a service call. You can visit us at your convenience 24 hours a day, 7
days a week at:
»www.comcastsupport.com/chat
You can also reach us at 1-800-266-2278.
If you are unable to get connected, or stay connected to the internet
you can call our phone support at 1-800-266-2278
To assure the proper tracking of this issue, we have created the
following customer service ticket: XXXXXXXXX (actual ticket removed)
Please refer to this number should you contact us regarding this same
issue.
Thank you for choosing Comcast. We value your business.
Sincerely,
Christopher
Comcast Customer Care Specialist
Don't you think that they would be able to tell in my account, that I already have an open order for a Tech for TOMORROW, as well as an open order for a Line Crew???!?!?!?
For a COMMUNICATIONS company, they certainly don't communicate within their own corporation well.
$100 says that I get two techs scheduled to come out to my house now.
To be totally honest, at this point, I really don't know exactly what it is that I expect from them. Are they going to FIX my problem after three years off-and-on? I would love for that to happen, but I am not holding my breath. I just want someone to give me a straight answer.
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"What happens when the clock reaches 999?"........ "Nothing. You just suck." |
